Lana J
We stayed at the hotel in December 2025, and my birthday on December 17th was made truly special. The hotel surprised me at breakfast with birthday pastries, candles, and a song, and later in the day we also received sparkling wine in our room – such a wonderful and thoughtful gesture.
All staff were incredibly friendly and helpful, and a special thank you to Lorena who truly went the extra mile 🌟. She was always kind, caring, and positive, making every guest feel seen with her warm smile and positive energy. I felt genuinely cared for and happy throughout our stay.
Clean rooms with sea views, amazing staff, and a great sense of community. Highly recommended!
Nicoleta Gradinaru
Our stay was absolutely wonderful and truly exceeded our expectations. The hotel has a fantastic adults-only atmosphere, perfect for relaxation, and everything was beautifully designed and well maintained.
The rooftop area, especially Café del Mar Rooftop Bar, was outstanding. The views, drinks, and overall vibe were exceptional and definitely one of the highlights of our stay.
There are only two small points worth mentioning. First, it felt a bit unusual not to have coffee and tea bags available in the room, which is something we normally expect at this level of accommodation. Secondly, the massage experience did not meet our expectations. Unfortunately, it felt like a waste of money(€210): there was a strange noise during the massage,Ive made it present to the therapist during the massage, the therapists were whispering to each other, and the massage itself felt more like gentle touching rather than a proper treatment. Also, our preferences were not discussed beforehand, which would have made a big difference.
Aside from these minor aspects, everything else was absolutely superb — from the hotel facilities to the service and atmosphere. Overall, it was a fantastic stay, and we would happily return and recommend this hotel to others looking for a relaxing adults-only experience.
Lissie P
Stayed for 2 weeks, we had a top floor romance room, which in winter is well worth the upgrade as it has evening sun and fantastic views. We could also listen to the music in cafe del Mar or shows by the pool. We enjoyed the huge jacuzzi and they left us some cava and chocolates 💕
Great pool areas, well maintained and friendly staff and animation team. My only issue is the sun bed situation, it’s beyond a joke, they try their best but it’s completely reserved by 8am ! The poor guy then goes around wasting paper with a written note, he then takes towels off, but then places them on a table next to the bed.. yep then whoever comes back to their moved items has an argument with the person who “ Took their bed” As we booked exclusive upgrade we could book daily beds on the rooftop - there is no shade but stunning views, it’s a shame as we just felt out of it, there is even a nice section of double beds downstairs by the exclusive lounge but again this was taken daily. I normally start work at 8am so I needed a rest and just couldn’t deal with the embarrassing sun bed wars..
Half board exclusive came with a drinks lounge, this was nice with beer on tap and premium drinks from 10-6 the snacks were pretty poor and heavily picked over. They have such a nice selection at breakfast and dinner of meat/ cheese etc I’m not sure why it’s not utilised in the lounge?
Meals were fine, they are catering to a large crowd, we felt there was a large selection at both and it was well managed and very clean, the food could have been a hotter temperature is my only complaint .The Santa grill was a nice change in with our package. The pool bar food was nice as was cafe Del Mar at extra cost. The night time lounge was comfy and good drinks prices.
We felt the hotel really make efforts to entertain guests throughout the day and in the evening. Highlights are the staff, in all areas of the hotel , especially when we had storm Claudia they tried especially hard to look after everyone and keep the water at bay !
Given the location of the hotel, and facilities,adults only, we would definitely return , just a few small changes would make it perfect 🤩
Thank you for a fantastic holiday 💕☀️
Denis Mccarthy
We had a fantastic stay over the Christmas period, this was our second time staying this year.
The thing that makes this hotel different is the staff, they are 100% fantastic.
I would like to extend a very special compliment to one member of staff who was Lorena from the first evening we went into the dining room right through until we left the hotel Lorena was always waiting for us for every breakfast and dinner even on her days off she made sure that one of her colleagues was there to assist us.
Thanks too all the staff for giving us a very special Christmas.
Thomas Hunt
We stayed in the Tigotan for 2 weeks at Christmas time into New Years and it’s hands down the best holiday experience we’ve had in Tenerife to date! The hotel is fantastic, excellent location and top class entertainment all day and night!! The animation team puts on a show that is second to none, that much so you rarely want to leave the hotel in case you miss out! Shout out to the full animation team especially Anna, Michael and Darian for bringing the energy every single day, they are fantastic at what they do!! We found all the staff across the hotel so friendly and helpful, Joselo at the bar has to be the happiest and funniest man around, it’s a pleasure to see him daily. If you’re thinking of Tenerife, think Tigotan you will not regret it!