Diana Mierea
18.07.25- 24.07.25
We had an amazing experience at this hotel from start to finish! The staff were incredibly welcoming and friendly, always happy to help with a smile. When we arrived, we noticed the room had two single beds instead of a double — we mentioned it at reception, and they changed it immediately with no fuss. Such great service!
The room was spotless, spacious, and beautifully decorated, with a very comfortable bed and everything I needed for a relaxing stay. The location was perfect – close to everything , between old town and new town, minutes from the beach, but still peaceful and quiet at night. Both breakfast and dinner were fantastic delicious with plenty of fresh options, and the overall atmosphere of the hotel was warm and elegant
We had a wonderful time – and we will definitely return!
Emma Clifford
Stayed at this hotel for one week and had a fantastic time. Rooms are comfortable and include tea and coffee facilities. Staff were very kind and helpful. The location is great as it is close to both beaches. Dinner is not until 8pm which is a little late since we are British but we were able to swap for lunch and we ate out for dinner instead. Food was nice with plenty of options plus there are many restaurants nearby. Would stay here again
Dave Bisgrove
We stayed here for 5 nights. From check in to check out our stay was excellent. The bedrooms are clean, well furnished and well air conditioned. The pool has ample Sun beds and was not overly busy. Location wise, it’s prefect. Just a 5 minute walk to the beach and old town, but away from the hustle and bustle of it.
Highly recommend this hotel and I will be back for sure!
RetiredTraveller65
Spent a lovely few days here. The hotel was clean, quiet, and well maintained. Check-in was smooth, the room was comfortable, and breakfast had a good variety — we especially enjoyed the churros.
The staff were friendly and helpful throughout. I’d like to briefly highlight Maria, who provided excellent service during our stay — very polite and attentive.
All in all, a very pleasant experience. Would be happy to return if I’m ever in the area again.
Lisa Carroll
I would not consider this a 4 star hotel.
Pros: Great location, so close to everything! Beach, shops & restaurants, old town. The main areas are very clean and pool area well maintained. Bar staff provide outdoor service but you must go into the bar to order first. Breakfast had a good selection. Dessert/pastries at each meal we're very nice. Extra touches in bedroom IE. Coffee machine, toothbrush, comb, shaving kit ect. Good Aircon, lots of storage space and a comfortable bed.
Cons: The pool is covered, even in25 degrees heat, it is like a sauna/greenhouse inside. The pool area only gets sun for a few hours in the afternoon.
The bedroom floors are dusty, along the skirting, our bed wasn't changed once in 4 days even though the pillows/sheets were visibly soiled & we had to use packets of tissues because the toilet roll wasnt replenised that day. The bathroom door wouldn't close fully as the lock had been broken & glued back together incorrectly.
The lunch & dinner is repetitive & catered for Spanish guests. Some things were ok, others overcooked &/or bland. Lunch was definitely far better than dinner, with fresh salads & cold meats so even fussy eaters, like my mum, could find a selection to try. You can only get (bad) coffee/tea at breakfast. I asked for coffee after dinner and was told it is only available to purchase in the bar & not the buffet. I even had to pay for the water at lunch/dinner.
The only staff members who made us feel welcome or even made an effort to smile genuinely were the 2 young bar men. 2 managers in the restaurant walked around but didn't interact with guests, then they sat and had their own lunch. On check out there was no conversation, just a thank you when I produced the keys, and then he turned away.
I have stayed in 3 star resorts with much more welcoming staff who make you want to return. This was our first time in Benidorm and I will definitely be back but we will stay somewhere else.
My Booking
