Nina Barton
Hi firstly ty for our lovely 2nd stay, all staff as last time were lovely, familiar faces with great welcome & very helpful, the manageress was very attentive & came round the pool area on her days on shift checking everyone was happy with everything & made notes for any queries to solve. Change we saw from last time was warning holiday makers towels would be removed from pool area on sunbeds if unoccupied for more than time stipulated...which was great although we we only sat at the tables around the pool area....that is where we have a criticism as there were not enough tables/chairs & parasols as our last visit. The snack bar again was great & chefs that worked it. Breakfast again was fabulous, we didn't have lunch in restaurant as the snack bar suited us....however the evening meals could do with improving as the selection wasn't that apitizing for meals & desserts so we did eat out a couple of evenings & we were on all inclusive stay. We were happy with the bar & staff. Room was ok but could do with more storage space, the fridge could do with a shelf hopefully when u do the refurbishment this would be taken into consideration, we stayed park side as before..great ty.
We were little disappointed on our last early breakfast day we left, we had informed reception 24 hrs before so the toaster/ coffee machine could be switched on...they were but unfortunately there was no butter for the toast, shame...hopefully next time.
On the whole ty for our stay, looking forward to returning next year to see the changes. Ty to all the lovely staff...like a family, bye for now
Kevin
On arrival we were made to feel very welcome by the young girl on reception. Our room 002. Large clean and comfortable bed. Mini fridge and water. Lovely patio overlooking the pool with 2 sun loungers a table and 2 chairs with a parasol. This was great for watching the morning race for sun loungers by the pool. When they open the doors at 9am. Food served buffet style, which was hot and with lots of choice. Drinks to were always served with a smile. Snack bar was great if you didn't want a big lunch, fresh toasties, hot dogs,burgers and chips. This hotel is great for shopping in the old town. Entertainment was ok, not really our thing, but others seemed to enjoy it. Every member for staff we interacted with was friendly. Lovely hotel and will certainly be returning. Thank you for making our anniversary special with the wine and snacks. 😁
Jason Proudley
Just returned from a lovely stay at the Agua Azul. The facilities were clean, the staff were pleasant, rooms came with a fridge, AC, TV (with English TV). The ensuite was a little qwerky but didn't affect our stay.
The food was of good quality and plenty of selection, the all inclusive bar was well stocked.
The hotel is well placed to walk to both the new and old towns and very little to no noise disturbance during our stay.
Only real moan is the 9am stampede for a sunbed, which is very entertaining to watch. The unattended sunbed policy really needs application by the management for the benefit of others.
richard gambie
Hotel is very clean, the bar n restaurant staff are great, they work so hard everyday
People queueing for at least an hour in the morning to get a sunbed is so funny especially then some bugger off out.
My room was tiny but was a single room, not worth the money in my opinion. Was really shocked to hear that people return time after time tbh
N M
Just back from a weeks stay. Food, staff and cleaning, all great, no complaints. The hotel itself however, needs some maintenance work, paint flaking and discoloured in a lot of the outside areas and dining room floor could do with replacing. We didn't go to pool but there are a lack of beds, and they start queuing from 8am, for it opening at 9 🤣
All inclusive does include a number of branded spirits. If you're bourbon drinker, Jack Daniels not included but Jim Beam is 😉
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