kay
Overall a disappointing experience at Red level Gran Melia. The Resort itself was beautiful but the junior suite didn't feel like one compared to other 5 star resorts I've been to, it feels like you're paying £200+ extra for a slightly larger standard room. The room service for Red level is shockingly bad. Note that I am not talking about all staff but multiple times when me and my partner had ordered room service, they would eagerly ask for a tip and when turned down (as we didn't feel their service was sufficient), their mood would immediately change and become sulky towards us. We had one instance where the staff came into our room with the food inside a heated trolley, and proceeded to leave the entire trolley inside the room for us to take out the food ourselves, zero service and manners.
We actually chose this hotel for my partner's birthday, so one day prior, I spoke with reception whether a cake can be arranged to be delivered to our room the next day, which was his upcoming birthday and our final day at the resort. I specifically requested the cake to be delivered before noon the next day as we knew it was our last day and wanted to make the most of it. Next day comes- no sign of cake until past noon, multiple calls made to the reception to chase this up before it arrived. I had already agreed to pay for this so ended up spending the entire morning-noon of my final day at the resort inside my room as I didn't want to miss the cake.
Gillian Tosh
We are regular visitors to the Red Level and call this wonderful hotel our second home! The reception team are very welcoming, friendly and attend to any request such as booking restaurants either in the hotel or locally. One of the highlights is the Red Level breakfast served, overlooking the sea, with probably the widest choice of buffet and menu choices we have ever seen! We also thoroughly enjoy the afternoon open bar which serves the most amazing canapés!
Overall, the staff and the attention to every detail is exceptional and as we leave, we’re already looking forward to our next visit.
Rhoo
Having returned to the Red Level several times for our re.treats, we can only describe it as simply wonderful. The hotel boasts elegant, spacious rooms that are serviced twice daily, a heated pool, and a dedicated restaurant. Staying at Red Level also grants access to the full array of hotel facilities, including the spa, multiple restaurants and bars, entertainment options, and additional pools.
What we love most is the freedom of choice: we could drift between the calm of Red Level and the livelier areas of the main hotel as the mood took us. Every restaurant offered exceptional dining, with the Roof Top at sunset being a magical experience, and Agave serving as the perfect spot for a leisurely lunch. The drinks menu is broad and carefully curated; each cocktail and beverage we sampled was crafted to perfection.
The staff are charming and attentive. A special mention to Beatriz G., whose warm smile, efficiency, and eloquence added an extra sparkle to our days.
The location is ideal, just a short walk from the village, with a picturesque seafront path leading to beaches and natural pools.
We were blessed with lovely sunshine and a pleasant 25°C, a true tonic for mind and body.
We cannot recommend the Red Level highly enough.
Jade Brady
This is our second time returning to Gran Melia resort and we are already planning our next holiday. From the moment you arrive at Gran Melia the staff go out of their way to make you feel welcome and help you with any queries or concerns you might have. The level of care and hospitality at this resort is the best we have ever experienced. The hotel has something for everyone, endless entertainment for children, adults only sections for quiet and moments away from chaos as well as restaurants with exceptional food. A special thank you to all the staff in the red level for all their help.
Tom Jones
Would struggle to recommend this hotel. The resort is generally impressive but there are a lot of negatives which spoilt the stay for us, and given the price I don’t think it’s worth it.
- Do not do half board or all inclusive, it’s a complete rip off. It’s cheaper to pay as you go
- Main buffet breakfast is poor, red level is good but the other restaurants on site look really underwhelming
- On check in we were told we would be able to check out at 2pm, the day before we checked out called reception to confirm. They advised late check out was now not available and we’d need to be out of our room by 12 but we could get another room to have a shower at, but we’d need to call back in the morning to confirm it. The next day we stopped by reception and asked for a room to be allocated for a shower before leaving, they said they could offer us a room for an hour and a half between 4:30pm and 6pm. At 4:30pm I went to reception to get the keys to the room, it turned out to be on the other side of the hotel and we’d been allocated 2 half hour slots in a tiny room with a shower, it was a complete faff and very disorganised. We were told our bags would get picked up at 6pm, no one turned up and it took repeated calls to organise everything.
- Birds and flies at breakfast were very irritating, unhygienic and staff seemed to do nothing about it.
- Rooms were not cleaned to the highest standard.
- Most disappointingly after calling the reception late in the evening to let them know we had got engaged on the second to last day of our holiday to see if they could do anything special for us, they advised they’d let the manager know- we got absolutely nothing, not even a congratulations message. We were willing to pay for champagne or flowers etc. Very disappointing.
Edited: replied to our review but offered no solution
