5 Star Lanzarote Holidays

Wendy Toussaint

We have had a great family holiday! We were with 2 adults and 2 teenagers 12 and 14) and we had 2 rooms close to each other. The staff is very friendly and very welcoming and was always available. The hotel is beautiful and is devided into 2 areas. A family area with pools with slides and a bar and a relaxing area with 2 pools as well. We went swimming every day and it was never crowded. The overal atmosphere was friendly and relaxing and the gardens around the pools are beautiful. Very nice to sit and enjoy the view from your terras in the evening. The rooms were nice and there was airco, a fan, a smalle fridge and a big smart tv where we watched a movie on netflix sometimes. We really loved the halfboard system with credits which creates a lot of flexibility during the whole day. Because of this we even had money leftover and intend to donate it to the charity they offer. The breakfasts was great and the buffet and a la carte restaurant we also liked. We enjoyed the food but it would have been nice if the offer of fresh fish and meat would change a bit more. Overal it was good food for the whole family and the kids loved it. The location was perfect and quiet, close to the beach and there was plenty of free parking. We definetly would go back if we would visit Lanzarote again.

Michele Campus

Our stay at Mynd Hotel in Yaiza was absolutely fantastic from start to finish. The hotel is beautifully designed, with a calm and stylish atmosphere that immediately makes you feel relaxed. The rooms were spotless, modern, and incredibly comfortable, with great attention to detail throughout. What really made the experience special was the staff — everyone was warm, welcoming, and genuinely helpful at all times. The service felt personal and attentive without ever being intrusive. The location is perfect for exploring the area while still feeling peaceful and quiet. We also loved the food and breakfast options, which were fresh, varied, and delicious every day. Overall, this was one of the most enjoyable hotel experiences we’ve had. We left feeling refreshed and already talking about coming back. Highly recommended for anyone looking for a relaxing and high-quality stay in Lanzarote!

Felipe V. Santos

It's an excellent hotel for both couples and families with kid alike. There's the kids area with swimming pools, playground, kids club from 11:00h until 12:45, mini disco every night at 8 pm where the children have some fun. The relax area that is intended for adults with swimming pools in a more quiet area and no loud music. The hotel also has a spa with heated swimming pool and Jacuzzi, sauna, Turkish bath and amenities. It offers various types of massage and treatments. The food is very good, breakfast has a good variety and a dedicated area for coeliacs with gluten free bread, choices of cereal and a dedicated toaster. The breakfast and dinner time range are long enough so it doesn't get overcrowded. There's also an a la cart restaurant that you need to book in advance. The staff is always friendly and very helpful. The hotel is clean and you can see the maintenance crew are on top of any minor details and issues when they arise. The location is very convenient short walk from the beach, there are two supermarkets nearby at 3 and 5 minutes walk. Also if you'd prefer to try there are plenty of other restaurants nearby. I had a great experience there.

Ryan Carroll

We loved our stay at Mynd Yaiza. The hotel was very clean, great service in the bar and restaurant and very safe for our children. I enjoyed the 11am yoga / stretch classes - I think perhaps more people would have attended if these were better advertised as I had only found this by accident one day. The credit system worked very well, we really liked the flexibility this gave us. All the entertainment crew were very friendly and helpful ( Diego, and others - I don’t know all of their names). We will definitely be staying here again.

Jamie Stanaway

We had a fantastic stay at the MYND Yaiza hotel. Everything was the perfect balance for our family. The day time entertainment was great, they had a few brilliant ladies doing aqua gym/dance and also a young lad called Cesar who was fantastic with all of the children. We would definitely come back, thank you MYND!

Kelly Howells

This isn’t a 5* hotel but it’s a good hotel. Rooms are spacious. Clean on arrival. Lobby area is lovely, bright, welcoming and always smells good. Pool area Main & Children’s could do with being kept cleaner but that is partly the fault of people not putting things in the bin or not taking empty drinks back to the bar. Loungers around the main pool are very uncomfortable and could do with being replaced-very flimsy. Loungers are much more sturdy at the children’s pool but still not comfortable. Most of the umbrellas we used were damaged in some capacity. We stayed in room 3115- house keeping wasn’t very good- twice we had to call for clean towels/ soap and other items. We also had to ask for water multiple times as it should have been refilled but wasn’t. Wouldn’t have been a big deal but you can’t drink the tap water. The room was ok, the hotel is noisy from other guests. Not their fault it’s just how it’s built. Air conditioning was struggling. It did enough to get by but not cool. When we came back to the room it didn’t feel refreshing to be out of the heat. Food- ok so this is the main negative about this hotel. It really isn’t good. Breakfast is the best meal of the day. We were all inclusive but ended up going out to eat. It’s very bland and over cooked. There’s a cafe which is nice, the snacks/ cakes are good. Coffee wise the cafe or the pool bar has the best as it’s not a press machine it a real coffee machine. There’s a very kind and pleasant man who worked in the pool bar in the children’s section called Eber (not sure if that’s correct) was the nicest member of staff we encountered. Evening entertainment is ok from what we saw but we didn’t watch any from start to finish. Location is great very walkable to the Marina and Playa Blanca. Plenty of shops, pharmacy and restaurants. Overall this is a decent hotel we had a good time and made lots of fun family memories.

Hairon Nolasco

My Family and I arrived on mid July and we felt very welcome by the reception staff. Asim was the person that attended us and because I had a birthday during this stay, my family received a complementary stay at their infinity pool for Grand Members. Another point were we spend a lot of out time was at the splash cove pool. My son loved the slides which are very safe for kids to slide alone ( given the proper age). The service provided from the Splash Bar was exceptional. The bartender Jaida, provided a great service and made me and my family feel at home with her service and friendliness. Jose (Lifeguard) and the Chef during the breakfast time were also very hospitalible and helpful. There were plenty of activities to do for adults and children as well. The adventure club animation team were also pretty good and friendly. Overall it was a great time to spend at this resort for the first time that my family and I were there. I would definitaly recommend this hotel for families looking to stay

Geraldine Williams

After just two days at the Grand Hyatt Lanzarote, I can honestly say this hotel has exceeded all of our expectations. The hotel itself is beautiful, immaculately maintained and in a perfect location. Our room is spacious, comfortable and thoughtfully equipped, with robes, a fully stocked minibar that’s replenished daily, and everything you need for a relaxing stay. The service has been exceptional from every member of staff, but a special mention has to go to Victoria at the pool bar and Ahmed in the sports bar. They are both absolute stars – so friendly, attentive and genuinely keen to make sure every guest has a wonderful experience. Nothing is ever too much trouble. The food has been excellent throughout our stay so far, with plenty of choice and fantastic quality, and the drinks are equally impressive. Little touches like the readily available pool towels really add to the overall experience. We’re only halfway through our holiday, but we’ve already said we’ll definitely be back. Thank you to everyone at the Grand Hyatt Lanzarote for making our stay so memorable.

Tushar Patel

Our recent stay at Dreams Lanzarote Resort was nothing short of exceptional, especially considering we were a group of 17 people, all with vegetarian and vegan dietary requirements. From the moment we arrived, the hotel went above and beyond to ensure every single guest was catered for individually. What truly stood out was the level of care taken with our meals. A bespoke menu was created daily, tailored to each person’s specific dietary needs. It’s rare to see such attention to detail on this scale, and every member of our group felt genuinely looked after. The variety, quality, and thoughtfulness of the food made a huge difference to our experience. Beyond dining, the resort itself is fantastic. The facilities are excellent, the rooms are clean, modern, and well-equipped, and everything is maintained to a very high standard. The nearby beach was another highlight—exceptionally clean, with soft sand, minimal stones, and no seaweed in the water. The availability of free sunbeds and umbrellas made it even more enjoyable. The guest relations team were incredibly helpful throughout our stay, always responsive and accommodating. A special thank you goes to Cesar from guest relations for his outstanding support with food planning and recommendations, Laura at Himitsu restaurant, and Beatriz at the buffet. Their warmth, sense of humour, attention to detail, and willingness to help made our stay even more memorable. We would highly recommend Dreams Lanzarote Resort to anyone, especially groups with specific dietary needs. The level of service and care we experienced was truly outstanding.

Hades

The best part of the hotel was the staff, no contest hands down top tier service. The rooms were cosy and neat. The breakfast was very good, the pools were great and clean. The only remark I had for the room was: - No ventilation inside the toilet, which made it a bit unpleasant if someone went to the toilet before you. - No toilet scrub, so we had to improvise... 4/5 We had a very nice time.

John Fisher

Great 4-night stay here in June 2026. This is a huge hotel and I didn't get to explore all of it during the time we were here, but what I did see was excellent. From check-in - there was a slight problem with our reservation (we had booked 2 rooms but only 1 was showing), but the check-in staff sorted it in a few minutes. Rooms were lovely. Large, good air-con, both with balconies and very comfortable beds. Absolutely nothing to fault. The pool we used was well maintained, with a bar and various dining options right at the side of the loungers. Breakfast was a real highlight, one of the best buffets I have seen recently, and the option to eat overlooking the pool is a nice dining area was a perfect start to the day. We ate out at the Rubicon Marina most nights, but on return to the hotel we had drinks and watched some live entertainment which was perfectly understated and not over the top. Highly recommended if you are visiting Playa Blanca.

Nicky Winter

First time staying at this hotel but definitely won't be our last. We can't fault it. Staff are amazing and helpful. Rooms spacious, comfy and super clean ( we were lucky enough to be upgraded to a suite as my birthday whilst here - and hotel were fantastic; came back to room with balloons and champagne for two!!) The pool is best one we have seen, cleaned every day as is pool area. More private sunbathing areas if you want. Food wise, we just had breakfast which is first class - great variety, lovely restaurant and a bonus that it lasts until 11am. The hotel is right in centre of Marina Rubicon which is beautiful, variety of restaurants and a good market Saturday and Wednesday. We would highly recommend this hotel and will be returning next year!!

Bruno Urbain

I am staying at this hotel. The hotel itself is beautiful and its location, close to the marina, is really pleasant. The staff are attentive, friendly and genuinely helpful, speaking French. The rooms are spacious, clean and well maintained (every day). Unfortunately, there are a few major downsides that prevent this from feeling like a true 5-star experience. First of all, the bedding is terrible. The spring mattresses are extremely uncomfortable. I suffer from back problems and I've been waking up during the night with back pain. My wife has experienced exactly the same. It honestly feels like sleeping on a wooden board, might be good for heavier persons but for me it is a real problem for a hotel of such standard. Secondly, the dinner buffet is a real disappointment, it is clearly undersized for the number of guests on half-board, and the hotel isn't even close to being full. I'd estimate occupancy at around 30% and we had to fight this evening for simple pastas. The quality of the food is also far below what I would expect from a 5-star hotel. The starters are perfectly fine, but the main courses are another story. There are only two-three options available, served in very limited quantities and they are not particularly appealing. Having stayed in many hotels over the years in all Canadian islands, I've experienced much better dinner buffets in 4-star establishments including RIU hotels. The desserts are equally disappointing and taste like frozen, mass-produced products. Breakfast however is quite good and varied. In conclusion, despite the lovely setting and the staff, I am very disappointed by the overall value for money. For the price paid, the hotel simply does not deliver the level of comfort and dining experience one would reasonably expect from a 5-star property. At this point, I'm almost looking forward to going to bed although admittedly, that's not saying much given the mattress. And for dinner there are so much (quality) choice around, it is a shame.

Debs Morgan

Absolutely loved this hotel from arrival to departure 😄...whole architecture on arrival is stunning! The rooms were large & kept immaculate ,if I had to be picky I would say bathroom could do with a update and just install shower instead of bath/shower. Food was lovely,so much choice,meat cooked to order, something for everyone. Always plenty of sunbeds dotted around different areas & levels in the complex, you didn't feel like you had to get up at dawn to reserve a sunbed, if you went at 11am you would definitely find one 😊...The hotel location was brilliant too, on Playa Blanca marina, lovely walk either to Playa Blanca or papagayo beaches probably each taking 40 mins along coastline. Would like to say a special thank you to the lovely restaurant manageress,she was so welcoming each evening & also the lovely Mercedes 😘....she would be so chatty and always had a smile and had time to have a chat about football with my husband each evening as the world cup matches progressed🤣....well we loved it here so much we booked to come again in October,so highly recommend !

M Dawber

We have just returned from a 12-night stay at the Volcán Hotel Playa Blanca, where we stayed in the Adults Club section, and we had a fabulous time The amount of work that goes on behind the scenes to make this hotel such a wonderful place to stay is truly exceptional and is reflected in every aspect of the guest experience. From the warm welcome at reception to the room service teams, everyone was friendly, professional, and always willing to help. The hotel is beautifully maintained, the Adults Club provided a peaceful and relaxing atmosphere, and we couldn’t fault our stay. We thoroughly enjoyed every minute and will definitely be returning. Thank you to everyone who made our holiday so special.

Tom Brinkley

We had a fantastic stay at Secrets Resort & Spa Lanzarote. The resort is beautiful, spotless, and has such a relaxing atmosphere. Our room was lovely, comfortable, and cleaned to an excellent standard every day, which made our stay even more enjoyable. The staff were friendly, welcoming, and attentive throughout our visit. The food and drinks were great, with plenty of choice at the buffet and a different theme each night, which kept the dining experience varied and enjoyable. Activities could be booked easily through the Hyatt Inclusive Collection app, making it simple to plan and make the most of our stay. The evening cocktail demonstrations were a real highlight for us and became something we looked forward to each night. They were great fun and a fantastic addition to the evening entertainment. A special mention to the resort’s resident cats, who added so much charm and made our holiday even more memorable. It was great to see them being so well cared for, and they truly added to the warm and welcoming atmosphere of the resort. They were such a wonderful part of our experience and may just have been the extra special touch that makes us want to return again in the future! Thank you to everyone at Secrets Resort & Spa Lanzarote for such a wonderful holiday and for creating so many happy memories.

Chloe Ager

Our stay at Secrets Lanzarote Resort & Spa was honestly beyond amazing. If I could give more than 10 stars, I genuinely would — I would give 1,000,000 stars! 🌟 A massive thank you to Airam, who was absolutely incredible from the moment we arrived. As this was our first time at the resort and we had no idea where everything was, the tour he gave us when we checked in was amazing. He explained everything so clearly, showed us where everything was and gave us such helpful directions, which made settling in so much easier. He was so welcoming when taking us to our room and even made sure we had plenty of water for our stay. His hospitality, kindness and customer service were exceptional, and I genuinely could not rate him any higher. A massive thank you to Airam for making our arrival so special! Another huge thank you goes to Kevin at the pool bar, who was absolutely amazing throughout our stay. He was always so welcoming, had a friendly smile every time we saw him and, what made it even more special, he always remembered our name. Those little personal touches really made the experience so much more memorable. His customer service was exceptional and he went above and beyond to make us feel welcome and looked after

I

I’d definitely give this hotel 5 stars! We had an amazing stay at Secrets Lanzarote. The entertainment and activities were brilliant and at no added cost to your stay. This meant there was plenty to do throughout the day and evening they held beautiful live preferences which was so lovely to watch. The spa was incredible and one of the highlights of the trip – such a relaxing and unique experience and they offered us a free voucher for one day which was just so kind and generous. The hotel has three different pools, so there was always somewhere to unwind, and it was great that they showed football in the halftime bar as the World Cup is going on! What really made the stay special, though, was the service. Every member of staff went above and beyond to make us feel welcome and valued. You genuinely feel special here, and it’s obvious that they really care about their guests. The only downside for me was the food selection for vegetarians, which could definitely be improved. There weren’t as many exciting options as I’d hoped for. However, this wasn’t enough to take away from what was otherwise a fantastic holiday as the marina was only a 10 minute walk with amazing food choices and they also hold a Friday market in the morning every week which had such beautiful dresses and creative trinkets. Overall, a wonderful hotel with outstanding service, great facilities, and a fantastic atmosphere. I would happily return and highly recommend it to anyone visiting Lanzarote and it’s only a 15 minute drive from the airport. ⭐⭐⭐⭐⭐

Debbie Woodward

This was our sixth visit to the resort and yet again, it exceeded our expectations! We booked preferred swim-up suite all inclusive and it was perfection yet again. Super comfy beds, amazing power shower, spacious and luxurious with a perfect view of the sea. The guest experience team were fantastic from pre-arrival to departure. Our suite was exactly as requested as a mother & daughter both wanting our own space and the attention to detail was outstanding with a bed in the lounge for my daughter. A massive thank you to the team with a particular shout out to Carla & Valentine. Laura, yet again, was just amazing though and we cannot thank her enough for making our stay so perfect! She really cares and does everything with such passion. A true ambassador for Secrets ❤️ Food and drinks were wonderful across the resort. Thank you Javier for your leadership, supported by your staff, and for the quality & attention to detail. A special thank you also to Selene & Fernanda in The Lounge for their fantastic service and quality of drinks, they really are assets to the resort. Already booked our 7th & 8th visits, and we have high standards! Everything about this resort is perfection, elevated by the staff!

natz

Overall we enjoyed our stay in Secrets. The hotel, facilities and food is of a very high standard. We booked B&B, availed of Coco cafe several times as well as Bluewater Grill for lunch on three occasions. Breakfast is really good with so many options, the only improvement needed is on the pastries (see further below). Staff generally are very pleasant and helpful. Our only negative experience was at the main bar in the evening where one staff member was quite abrupt with my husband. The staff seemed to be under pressure as it was very busy. I had mentioned I was pregnant when I booked so I was a little disappointed that there was no pregnancy pillow or any effort / consideration of this, We also had a super early check out and the hotel didn’t give us “to go” breakfast boxes which is something they should consider for guests who cannot avail of breakfast. I had booked treatments for my husband and I in the spa. This was an excellent, truly 5* experience. My masseuse Melisa gave me a thoroughly enjoyable pregnancy massage and even a little gift for my baby, a lovely touch. Well worth the price and a good real highlight of our stay. Some suggestions for the management of Secrets: - please upgrade the bathroom amenities; shower gel (which is lime green!), shampoo etc. They are made in PRC and the quality is very poor and way off 5* standard. The hotel could showcase a Canarian or Spanish brand. - Please instruct the chambermaids to fold the towels on the rack. Every day, one of the towels dangles directly where the toilet it. This is simply not hygienic! The towels should also be thicker and better quality overall. - Change the pastries at breakfast. The pastries have an off-putting gel coating on top and some even with chocolate sprinkles. - Have more signage / communication on what the entertainment is. - Room decor is a little bland and beige. More colour would be welcome!

Nat

We had an amazing stay at Paradisus Salinas and honestly didn’t want to leave. The hotel is beautiful, the atmosphere is so relaxing, and all of the staff were lovely and welcoming. As soon as we walked in we felt so peaceful. The hotel has that effect consistently with its beautiful architecture and gardens. There are plenty of fun activities to do throughout the day with a band playing each night. We loved our spa experience and would highly recommend. The buffet was fantastic with so much variety even from day to day. La Graciosa was a highlight out of the restaurants though we enjoyed them all. The rooms were really comfortable, the bed was perfect. Could maybe do with a light refurb but nothing glaring or overly dated - it still felt relaxing and the location is perfect for a peaceful getaway. The housekeeping team are immaculate they really did an amazing job! Thankyou so much We had a couple of tiny issues during our stay, but they were so minor they didn’t take away from what was an incredible holiday. The friendly staff at the hotel solved any issue we had, they were so kind and helpful. We’d definitely recommend Paradisus Salinas and would love to come back! ♥️

Secret Squirrel

Amazing brutalism architecture which has been upgraded to a 2010’s standard (no usb sockets so bring European adapters, extension cable and bush bosh bash sorted) Great Wall ‘sculpture’/ carvings in the Ginger bar, and gives a essence of The Shining due to the 1970’s style, enjoy the ambiance. Rooms are spacious and pared back premium feel. Lovely helpful staff where they solve any problem without issue. Exemplary customer service. Bring some cash to tip. I forgot on this trip and wanted to tip all the staff they were soooo good. (But not vital for those that don’t tip service people, usually). Entertainment starts at 9:30 usually, with bands and soloist of an unusually high standard, for the hotel entertainment circuit. Didn’t hit the 5 star rating for me due to some elements not being up there (storage, no doors on wardrobe by design, lacking hooks to robes, etc) all minor design issues that knock it back from a 5 ⭐ rating for me. Would recommend to family and friends nevertheless ⭐ ⭐ ⭐ ⭐ & half stars for me

kudzai gara

If I had to describe Paradisus Salinas Lanzarote in one way, I’d say it is absolutely beautiful. The location, the architecture, and the overall design of the resort are stunning, and the property itself is huge. We stayed for 8 days and 7 nights in a standard ocean-facing room overlooking both the ocean and the pool. While the room itself wasn’t very large, it was still more than adequate for us, especially considering the amount of luggage we traveled with. On my husband’s birthday they left a bottle of Cava and a note in the room, which was so thoughtful! I also want to specifically acknowledge Rahul, who was amazing throughout our stay. He consistently checked in to make sure we were doing well and really made us feel taken care of. On our second day, he got us into the mojito class and also organized for everyone to sing Happy Birthday in both English and Spanish for my husband, which was such a thoughtful touch and made the experience even more special. Unfortunately, I did have a very disappointing experience at the spa, and personally, I would not return there. The massage felt more like oil rubbing than an actual massage, and getting detailed receipts for insurance reimbursement was extremely difficult. I eventually had to copy leadership on emails before the receipts were finally provided. We had booked hot stone and deep tissue massages, but my massage was not hot stone, and my husband’s was not deep tissue, which was frustrating considering what we paid for. For dining, the buffet restaurant, Malva, had themed nights that added good variety throughout the stay. Of the à la carte restaurants, Samira was by far my favourite, the atmosphere there was phenomenal, and the food was very good. My second favorite was Capella. As for entertainment, this is definitely more of a calm and relaxing resort. There was a live band every night, which was nice, but overall there were limited entertainment options. I genuinely think adding a DJ at Ginger Bar would elevate the evening atmosphere significantly. One thing I also didn’t love was the pool drink service setup. Unlike many all-inclusive resorts where staff walk around taking drink orders, here you have to get up and walk to The Shack yourself for drinks. Service at both Malva and Ginger could also be quite slow at times, especially for drinks and water. I’d assume this may be due to staffing levels compared to the number of guests. Overall, despite a few service-related frustrations, the beauty of the resort, the atmosphere, and the memorable moments created during our stay still made this a very enjoyable trip.

Kahancz Bettina

We had an absolutely wonderful stay at this hotel and would like to express our sincere appreciation to the entire team. Every staff member we met was fantastic, friendly, professional, and always willing to help. Their kindness and dedication made our holiday truly special. A special thank you to Barbara, Soraya, and Joanna for the Aqua Gym and Pilates classes. They were absolutely perfect – energetic, motivating, and so much fun. We looked forward to every session. We would also like to thank Raquel, Susanna, Armando, Viktor, Marcos, and Saskia, Jose, Maripa for their outstanding service, warm smiles, and helpful attitude throughout our stay.( I cannot remember everyone’s name unfortunately) Bryan gave us a wonderful welcome when we arrived, making us feel at home from the very first moment. At check-out, Mark was equally kind, professional, and helpful. Everyone we encountered went above and beyond to ensure we had a memorable experience. The exceptional service and genuine hospitality of the entire team made a huge difference. We are certain that we will return, and we highly recommend this hotel to anyone looking for an unforgettable stay. Thank you all for making our holiday so special! We look forward to seeing you again soon. ⭐⭐⭐⭐⭐

Abi Ambleside

This hotel is not a 5 star experience. Some of the staff are the most miserable people on the planet. Lunch and evening meal service is very poor. Once you have been served your initial drinks. It’s impossible to get more! No one comes back to you. The food is nice. But warm at best. Breakfast, lunch and dinner was always the same. With food sat on barely warm hot plates. The plates were hotter than the food! You have to beg to get new eggs in a morning when there are none left. Day to day there are a lot of birds in the restaurant. Eating the bread, cakes and the snacks. Disappointed with the way the rooms were cleaned. Walking round with white socks on and they are filthy in seconds. The minibar refil service needs amending to be done when the cleaners come. Some nights it was gone 6pm till the cans were replenished. And they were always warm. Again. Not a 5 star feeling. I also didn’t like the way that staff are always trying to get you to spend more. Hearing the same old dribble with new comers at reception that you can get upgrades and better rooms for €1000+!

Sarah Murphy

We had a great time at Tagoro and really enjoyed our holiday here. Everyone was very friendly and there was always something going on. Adri from the Kids club was so lovely! She was always smiling and was really sweet with the kids. We also had so much fun at the Mini Disco with her and the rest of the team, they were all great and made us laugh a lot. Definitely one of our favourite parts of the holiday. Thank you Adri and everyone at the entertainment team!

Maryann Hardy

We were a little concerned before arriving given the large number of negative reviews but we needn’t have worried. The staff and service were excellent particularly the waiters Gabriel, Luis and Stephen in the Timanfaya restaurant and all the chefs cooking on the grill where the meals were delicious. The Gold level pool was also lovely with attentive bar staff and life guard who kept clients safe as well as keeping the environment super clean and tidy. The location is quiet but allows an easy walk to the beautiful playa mujeres or a stroll to the marina or further towards play blanca main resort. Overall, we had a lovely week here. Thank you to all the team.

Ashleigh Picton

We have had a lovely holiday. The rooms are so cute for the children. The different pools are fab. Leo has been amazing with our oldest son, he makes all the children feel so welcome & keeps them entertained none stop throughout the day he is brilliant at his job & we can’t praise him enough. All the staff have been lovely. We will definitely be returning to this hotel the kids have loved it.

Gerard Halligan

Excellent family hotel — we’ll definitely be back! We had a fantastic stay at Gran Castillo Tagoro. The hotel is excellent for families, with loads for kids to do and lots of different pools to explore and swim in. We had the Gold package, which gave us access to the Gold Solarium Pool, including the heated half pool. The kids absolutely loved it. The kids’ club was also brilliant and runs twice a day, which gave them even more to enjoy. The food was fresh every day, with plenty of choice and always something for everyone. Also, each night, the entertainment crew put on excellent shows, for adults and kids alike. They were brilliant. And, to top it all off, the service was outstanding. The staff went above and beyond throughout our stay. A special thank you to Luis, Ana, and many others who made our holiday extra special. We will definitely be going back next year.

Zaina Ouhassou

The hotel resort is family and kids friendly. The staff is very attentive to customers’ needs. From the breakfast restaurants, to the pool bar serving delicious cocktails, to the dinner buffet and the many entertainments offered by an amazing animation and entertainment team, the staff is very hard working, available to offer a great holiday. The hotel facilities are well thought to welcome parents with children and infants and offer all we needed for a well rested holiday. The many pools and jacuzzi’s almost 10 in total allow parents with babies as well as toddlers and young teenagers to enjoy swimming according to the ages. Long chairs are available everywhere making it easy to sunbath, no queue no waiting. Changing diapers areas available in many toilets, microwaves in bars and restaurants facilitate baby meals and baby bottles to be prepared anywhere anytime. The rooms are very spacious (apartment surface), bathroom is large and all rooms equipped with a terrace or balcony with facilities to dry swimming suits and towels. Rooms are cleaned daily with outstanding care. Water bottles are replenished, empty minibar allow to store baby food and water. A touch of care from housekeepers who arrange baby toys and give extra plastic bags to throw baby diapers was very appreciated. Our baby daughter loved so much the entertainment team who always had a smile or nice gesture and fun with her making her first summer holiday a wonderful time. Thank you to all Gran Tagoro team who made our holiday wonderful. We highly recommend and would definitely be back.

Rui Ramos

Spent 5 days at this resort, firstly can I say the staff were exceptional!! Nothing was too much trouble, always friendly and helpful, so impressed and grateful. The food is outstanding and the selection is pretty amazing. Rooms large, maybe a little dated but otherwise couldn't complain. The only reason im rating it a 4 star rather than 5 is for 2 reasons. Water- asking for water at dinner would cost you...quickly adds up. Spa, to use the spa area and sit in the pool...35euro. Despite no one there etc. (Totally understand charging for treatments etc). Otherwise enjoyed my time there and again, the staff made it extra special!

Brendan Leddy

This is our second time staying here, and it definitely won't be our last. We've had another fantastic holiday. The hotel itself is brilliant. The food is excellent, the facilities are spotless, and everything is so well looked after. But what really makes this place stand out is the people. From the warm welcome when we arrived, to the restaurant staff, to the lovely lady who cleaned our room every day, everyone was so friendly and genuinely seemed to care that we had a great holiday. The biggest thank you has to go to the Kids' Club/Animation team. They were absolutely amazing with our children and honestly made the holiday for them—and for us. Their enthusiasm, kindness, and endless energy were incredible, and our kids looked forward to seeing them every single day. They are a real credit to the hotel. It's the staff that turn a great hotel into a truly special one, and that's exactly why we came back a second time. We'd recommend this hotel to anyone and can't wait to return again.

Jennie Cowap

Another exceptional stay at our favourite Playa Blanca hotel! We have just returned from our second stay at the Princesa Yaiza Suite Hotel, and once again, it was exceptional. Ideally situated between the Marina and the Harbour with direct beach access, the hotel is traditionally decorated and visually stunning. The staff are truly the heart of the resort; they are incredibly warm, friendly, and consistently go the extra mile to ensure a great experience. We stayed in the Family Suites, located a short, convenient walk through the connection tunnel. These rooms are perfect for a growing family, offering two separate bedrooms (with full-size beds for the children), a spacious master suite, and a functional kitchenette. Despite the hotel being at full capacity, the atmosphere remained remarkably calm and quiet. With a diverse selection of food and drink to suit every palate, it remains our favourite hotel in Playa Blanca. It offers high-level quality and great value for the space provided—we are already looking at dates for next year!

Nalika Mortimer

All the hotel staff are extremely friendly and helpful. The hotel rooms have an amazing view of the sea. The rooms are large and very comfortable. The food was delicious and was brought to us fast in every restaurant and bar. There are many relaxing pools. I would recommend this hotel to everyone.

Greg Loughran

Wanted to love the hotel but it just wasn't a 5 star experience I was expecting. I've stayed at better 4 star hotels. The room was nice and big but the AC was no good, even at max the room was still warm despite the outdoor temp being mild. 2 lights in the bathroom broke, which were replaced promptly. The hotel did look quite nice and had a pleasant vibe, bit of a carribean / pirate ship / cruise ship vibe. Unfortunately the breakfast buffet was disappointing quality - some of it was nice, but some staples were lacking or completely missing. And it was the exact same food every single day. It was also busy and 2 of the 3 breakfast restaurants were indoors and dimly lit. The pools were average I would say, not huge, no real vibe or interesting layout or views, only 1 was heated (some days were colder than others for some reason), and the jacuzzis were not heated! It's not a jacuzzi if not heated... There were bits floating in the jacuzzis whenever I passed them (so no one ever used them), and bits in the pools too, on the surface and on the bottom - it didn't seem like they were cleaned regularly. There was a plaster stuck to the outdoor steps, which one would think would be picked up from staff regularly cleaning but no, it was still there a week later! Gross. There was also just lots of litter and bottles and things lying around that no one seemed to clean during the day. It just didn't give 5 star vibes. The evening entertainment was okay I guess, if you're a 5 year old child. I didn't see any adult entertainment on offer other than some singers at the upper bar area with the sofas. I didn't eat at any of the hotel restaurants because the prices were about double what you'd pay at those restaurants along the promenade. Location was good in terms of being next to the beach but there's not much to do or see in the area and it felt quite isolated. Parking was okay but for a couple of days the car park was completely full up which was a nightmare. Also it got annoying with cleaners coming in the room constantly, probably 3 times a day, one of them was just to hand out water, they would open the door just 3 seconds after knocking, it felt intrusive. I visited the spa and was also a bit disappointed, I've seen better spas. There was no outdoor pool or salty floatarium I've seen at other hotel spas. Thankfully it was included for free as I would have resented paying for it (I think they charge 25 euros!). So overall I expected better for a 5 star and all the positive reviews. Hopefully the hotel sees this and fixes some of the basics like the outdoor and pool cleaning and perhaps hires a new chef for the breakfast buffet.

Tim Clark

My wife and I have just returned from a weeks stay in this fabulous hotel. Our stay included breakfast and evening meal. We were welcomed on arrival, seated in the reception area and completed our check in with a welcoming drink, very relaxing and efficient. The room was on the 5th floor, sea view ( although obscured by the palm trees ) overlooking the pool and gardens. The room was spotless, as was all of the hotel, inside and out. Food fantastic and the staff throughout the hotel were professional, polite and friendly. We always managed to get sunbeds, although not encouraged the best beds are always taken by towels being laid out before breakfast…if you can’t beat them you have to join them unfortunately ! Absolutely stunning grounds/ garden. The design and decor of the hotel is fantastic. It was refurbished in 2019 but you would think it was this year such is the quality of everything. This is by far the best hotel we have stayed at. I would like to see the choice to sanitise our hands on entering / exiting the restaurant and paper napkins to handle the food serving utensils with so many people using them this would be more hygienic. The hotel always had a relaxing and calming atmosphere. A big thanks to all the hard working staff, especially Patricia in guest relations and Javier on reception, impeccable service, you are a credit to the hotel. We will definitely be back Tim & Karen Clark, room 539 .

Florian Weiss

I stayed at this hotel for one week during Ironman Lanzarote, and I can wholeheartedly recommend it without hesitation. The hotel offers a spacious and welcoming lobby area... stylish, elegant, yet never trying too hard to be overly trendy. What stood out most, however, was the exceptionally well-trained, friendly, and genuinely charming staff, both at reception and in the restaurant. The buffet ranged from good to very good, while the table service was consistently excellent. The pool area is not particularly large, but despite the hotel being fully booked, it never felt crowded. A real highlight is the direct access to a small and beautiful beach, as well as to the larger Playa del Carmen beach just to the left of the hotel. For me personally, it was the perfect location, as the swim start for Ironman Lanzarote was only about 200 meters away. I would especially recommend this hotel to any athlete coming for the race. Excellent value for money! Easily five out of five stars.

Heather Price

We booked with TUI and Hotel Fariones was a happy accident. We’ve never been to Lanzarote so just picked somewhere that the gardens looked nice. From the second the taxi pulled up outside we were spoiled. Fresh juice and a refreshingly scented towel were served whilst we checked in, followed by bubbles and local cheeses in our room. Nothing was too much trouble. Our room was prepared every day whilst we were out enjoying the gardens and pool. The breakfast is of dreams, so much choice and all beautifully presented and prepared. We brought beach towels (didn’t need them), shampoo and conditioner (didn’t need them as beautiful natural products were in plentiful supply). There are usb sockets so we didn’t need uk plugs. Each evening the turn down team would prepare our bed, give the room a refresh and leave us a local chocolate, all whilst we were at dinner. We lived in a bubble of relaxation and rest for the entire week. The staff are attentive but at just the right level, there are also plenty of them so you don’t have to search to find one and they are all identified by different uniforms that are flattering and smart. We really didn’t want to go home back to reality. If only uk hotels were like this and as affordable. We will definitely be back and we may try their sister hotel Playa Blanca. Thank you so much for such a wonderful stay.

Christian

We stayed for 6 days and had a wonderful stay. It doesn't happen to often, that service level, room and location are all together on the highest level. The Fariones teams are great hosts! We enjoyed especially the barbecue and wellnes area. The place is great as it offers you the pool and club of the hotel as well as direct access to the ocean.

Claire Moran

We had an amazing stay at FarionesHotel Lanzarote. The hotel was spotless, the food was great, and the rooms were beautifully clean and comfortable. Overall, all the staff were incredible friendly, attentive, and always willing to help. A very special mention goes to Azahar, who looked after us every evening with such warmth and professionalism. She greeted us with a smile, was consistently attentive, and even remembered our (very Irish!) names truly impressive and such a lovely personal touch. Thank you to Azahar and the entire team for making our holiday so memorable. We would happily return!