Keith OReilly
Fantastic hotel, we had a sea view room which had a balcony. Great to unwind with a drink looking out at the sea. Rooms were clean, beds comfortable. The free park tickets were a very good bonus.
Costantino Citro
The hotel exceeded every expectation with our luxurious villa including private pool and spectacular views of both the sea and the city. It was the perfect setting for our relax and we were supported by a team of warm and attentive staff.
The restaurant served exceptional dishes and the excellent quality of the breakfast buffet made each morning feel energizing and special. Enjoying meals on the spacious terrace while admiring the scenery was an experience in itself.
This place deserves every recommendation, it’s definitely a destination worth returning to.
Randall Adamson
We chose this hotel because it’s part of Marriott Bonvoy, and our stays at other Bonvoy properties have always been excellent. This one didn’t come close to that standard.
There was no offer of help with luggage, no cart, and the young man at the desk seemed more interested in his phone than the guests. The in‑room phone didn’t work, so we had to go down to the front desk to ask about the missing coffee. The agent didn’t care at all and didn’t think it was a problem. In general, other than William at the Scirocco Restaurant, the staff felt uncaring and at times almost rude.
Room service wasn’t available late, which is unusual for a hotel in this category. Coffee was only provided on the first day as a “courtesy,” which is something I’ve never seen at any hotel anywhere.
William was the one bright spot. Friendly, attentive, and actually seemed to care.
Unfortunately, the rest of the experience makes it a place we wouldn’t stay again.
Gloria Gummerson
Called in fir drinks and coffee, initially the servicece was good, but after that the bar man /waiter seemed to forget we were there, we were the only two people in the bar so could allow for the fact he was busy?.
We are aware we could have called him over in order to have our drinks replenished ir re order, but in a 4star hotel 🏨 you shouldn't need to do so. We had gone to check it out as we were contemplating booking a room 😕 its further from Benidorm that we anticipated, the lack of attention to detail /our needs led us to re- consider our choices,
Soraia Matos
Unfortunately, our stay wasn’t the best. Although the hotel is in excellent condition, it ends up falling short due to the policies that are in place. The air conditioning would automatically turn off every night around 10 or 11 p.m., switching to heating mode, which made it impossible for us to cool the room overnight and resulted in significant discomfort while sleeping because the room was too hot. Additionally, we booked this accommodation because it had a heated outdoor pool. However, when we arrived, we realized the pool water was very cold, even though the heating system was running. We spoke with the staff to explain that the reason the system wasn’t heating the pool was due to a lack of water in it, which was an easy fix. Although we reported both issues at the beginning of our stay, nothing was done or changed over the course of the 3 days, and our complaints were ignored. For this reason, I do not recommend staying at this resort.
