Bils Lu
We had a wonderful stay at this beautiful hotel. The staff were absolutely outstanding — warm, attentive, and always ready to help, which made our experience even more enjoyable.
The hotel itself has a lot of charm, although some areas feel a little dated and could benefit from some renovation. That said, this didn’t take away from the overall experience. We absolutely loved the breakfast, which was delicious, and the view was simply breathtaking.
The location is also fantastic, making it a perfect base for exploring the area. Overall, we truly enjoyed our stay and would happily come back!
Costantino Citro
The hotel exceeded every expectation with our luxurious villa including private pool and spectacular views of both the sea and the city. It was the perfect setting for our relax and we were supported by a team of warm and attentive staff.
The restaurant served exceptional dishes and the excellent quality of the breakfast buffet made each morning feel energizing and special. Enjoying meals on the spacious terrace while admiring the scenery was an experience in itself.
This place deserves every recommendation, it’s definitely a destination worth returning to.
Randall Adamson
We chose this hotel because it’s part of Marriott Bonvoy, and our stays at other Bonvoy properties have always been excellent. This one didn’t come close to that standard.
There was no offer of help with luggage, no cart, and the young man at the desk seemed more interested in his phone than the guests. The in‑room phone didn’t work, so we had to go down to the front desk to ask about the missing coffee. The agent didn’t care at all and didn’t think it was a problem. In general, other than William at the Scirocco Restaurant, the staff felt uncaring and at times almost rude.
Room service wasn’t available late, which is unusual for a hotel in this category. Coffee was only provided on the first day as a “courtesy,” which is something I’ve never seen at any hotel anywhere.
William was the one bright spot. Friendly, attentive, and actually seemed to care.
Unfortunately, the rest of the experience makes it a place we wouldn’t stay again.
Gloria Gummerson
Called in fir drinks and coffee, initially the servicece was good, but after that the bar man /waiter seemed to forget we were there, we were the only two people in the bar so could allow for the fact he was busy?.
We are aware we could have called him over in order to have our drinks replenished ir re order, but in a 4star hotel 🏨 you shouldn't need to do so. We had gone to check it out as we were contemplating booking a room 😕 its further from Benidorm that we anticipated, the lack of attention to detail /our needs led us to re- consider our choices,
ANASS EL AYADY
The hotel is situated in a very isolated location, making it difficult to reach the city centre. You’ll need to take a taxi or Uber or walk, which is quite a hike up the hill. The hotel itself is nice and the breakfast is delicious but the location dampened my experience. I didn’t get to enjoy the beach or the city centre.
