Aleisha Green
Beautiful setting and resort,lovely staff who work very hard. Unfortunately the hotel is let down by minor details.
In our room there was a broken wardrobe door, table leg and tiles coming off the wall, this was quickly resolved and repaired once mentioned to staff, which was impressive. The balcony was not child safe in my opinion,where the rails meet there is a gap big enough for a toddler to fit through so I didn't let little ones out there.
The hotel lacks for children, there is no baby change facilities, the children's club room looked a bit desolate, but the lady who runs it is really nice, she also does the evening 'disco' the kids loved it but it starts at 9pm and runs for about 20mins. This is a shame because the only thing for kids here all day is the pool and playpark. The playpark is okay but right next to the swings is a manhole covered by a loose rubber tile. Very dangerous. I took a photo and showed staff who later covered it with large stones.
The food had a big selection, the salads were the best thing about it,food each night was hit and miss,depends on your taste, same for breakfast!
The hotel is clean and modern,staff all friendly and always willing to help.
Hotel shop overpriced,paid £9 for baby bum cream but that expected in a resort shop.
The private beach ok, a little dirty, and the staff there completely different, do not like you sitting on their decking area,got told to move, got told we couldn't sit there to eat,basically just told you where you could and couldnt be,I dont know if it was because we had kids as everyone with kids seemed banished to sit over on the beach area,they were very unwelcoming and I wouldnt return to it.
Overall, I'd likely return to this hotel as a single person with no children.
Jessica Brown
The staff were absolutely wonderful — kind, friendly, and attentive throughout my stay. My room was beautifully presented with a wonderfully relaxing atmosphere. The food was outstanding, genuinely one of the highlights of my trip. There was always some form of entertainment on offer, which made for a really enjoyable and lively experience. Location is up in the hills , but they have shuttles to town , no need to worry about this. I would without a doubt return and would highly recommend this hotel to anyone looking for a great stay.
Derek Dunlop
First time going to turkey and we are glad we did.
We went with friends and family and it’s the best holiday we have been.
Tonnes for the kids to do and not far away from the main town either
The food was great and a big variety of food for everyone.
We went all inclusive and it was worth it.
The cocktails were excellent.
The staff were so friendly and helpful.
We will definitely be back
Caff Fernandes
We recently stayed at Unique Residence Hotel Golf & Spa for 7 days. While the hotel itself has many positives, including excellent amenities, beautiful room views, and some genuinely caring staff members, our experience was significantly impacted by the handling of our daughter's severe dairy allergy.
Unfortunately, staff appeared to have very limited training and understanding of food allergies. This was the first hotel we have visited where requests for simple allergy-safe alternatives outside the buffet were often met with a direct "no." As many buffet dishes contained dairy, this left very few safe options available.
After several complaints to Guest Relations, a few alternative dishes were eventually discussed. However, for 4 of the 7 days, our daughter had to survive mainly on plain pasta and fries because we simply could not risk cross-contamination or uncertain ingredients. When dealing with a serious allergy, "maybe" is not an acceptable answer.
I would like to acknowledge the staff members who genuinely tried to help. Receptionist Gonul was empathetic and supportive throughout our stay. During the final three days, hostess Ayesnur was extremely helpful, Berfu food engineer, and Emily from Guest Relations also made efforts to improve the situation.
This review is not intended to criticize the hotel as a whole. The facilities, rooms, and overall atmosphere were very good. However, allergy management is a serious safety issue, and I feel other guests with food allergies should be aware and exercise extra caution when booking.
With better staff training and clearer allergy procedures, this hotel could provide a much safer and more inclusive experience for families dealing with severe food allergies
Elizabeth Green
This is a nice hotel. But there’s one MAJOR drawback that made us realize we’d made the wrong choice in coming here..., since it possess itself as family-friendly. That’s true, but not entirely. In fact, I wouldn’t come here with an infant. The biggest problem is the lack of stroller-friendly infrastructure. The terrain involves a lot of uphill and downhill slopes, so it’s impossible to enjoy a walk around because you have to navigate up or down so many stairs. There are stairs absolutely everywhere, and there are absolutely no alternative routes. As a parent with a baby you simply don't have an easy access to the playground or tennis courts etc. Getting to restaurant on your own also takes a lot of effort. So, you can’t go to the restaurant, then head back to your room to change, then go lie by the pool, and then return to your room to take a comfortable shower or get some shade from the midday sun... Once you leave your room, you’re stuck hanging around the main building and the front desk.
BTW there are only two elevators in the building where the restaurant is located. I won’t go into how much time we spent waiting.... On one of the days of our stay, only one elevator was working — and, ironically, we ended up getting stuck in it.
People with disabilities and wheelchair users should not even consider this hotel for a vacation.
