Seher Özmen
The rooms were very clean, bright, and spacious. The staff were incredibly friendly, attentive, and always focused on finding solutions whenever we needed assistance. Their helpful attitude really made a difference. Another great feature was the convenience store inside the hotel, which stays open until midnight. Although the hotel is not within walking distance of the beach, they provide a free shuttle service, which was very convenient. Special thanks to Mr. Mousa,Mr. Ahmed, Mr. Hody and Mr.Mohammed for their kindness and excellent hospitality. I truly appreciate their efforts and would gladly stay here again.
Suleman Hussain
The rooms were in very bad condition, The balcony door would open every time we shut the main door to exit or come in the room. Due to this, since I was sleeping on the balcony side, I acquired 30 bites on my left arm in a single night, which doesn’t count the total bites I got in 7 Whole Nights! The fridge would either warm up our drinks, despite meaning to keep them cool, or freeze it completely, there is no in between. The blankets; you would think it’s from the 18th century. The furniture is very old and antique. There’s a fine line between vintage, and risking breakage and injury. Every time we would use the toilet, the waste pipe would leak and the toilet lid closes every time you put it up. Also, the shower is very crap, the water would spread everywhere. The room service phone doesn’t even work, it seems like it’s there for the aesthetics.
They recommend their best rooms to lure you in but then you get a rubbish room. Bare in mind, our room was leaking water, through the ceiling! I thought a roof was meant to protect from rain, not invite it in.
The staff were very friendly and helpful besides the odd few, the chefs were very dead and blunt. But the lifeguards were so very kind.
The food selection was on and off, sometimes it was good but other times it’s very bad, their breakfast was the worst. I would rather starve than wake up for that. They had no coffee options, only black coffee. Very stingy with drinks too.
Location isn’t too bad or good, it’s still far from everything, so consider having to make a journey everyday into the town but also not too far. I would recommend any other hotel until they improve their rooms. The slides were definitely not good enough. How can they be an aqua park if their slide isn’t even 5 metres high???
Mahmoud Ashkar_official
One of the most beautiful hotels I’ve ever stayed at. The service was excellent, the rooms were spotless, and the atmosphere was wonderful. I highly recommend it to everyone, and I look forward to staying here again
C Louise C T
This hotel is not child friendly at all, life guards tried to square up to my 9year old in the car park.
Shout at the children with no respect even I had 2 children on the spectrum with me and they was always out in situations they shouldn’t have been in by the staff members.
They shout at woman also with no empathy, only treat you well if moneys involved.
Also NO woman work at this hotel, it’s all men who talk and stare at you constantly and laugh unions themselves.
I saw the reviews but booked through agents so was so hard to change but I wish I never ever come across this hotel, it ruined everything my money the kids experience it isn’t child friendly at all.
Once the pools close there is nothing to do for children.
NOTHING & I mean NOTHING is all inclusive about this hotel except sides they give like salad.
This place hasn’t been touched since it’s opened nothings been changed updated nothing.
This place needs a whole reform the drinks the food are given like you didn’t pay for it and are lucky to get anything.
Ended up eating out so so much.
Everywhere is they double charge you please go search a restaurant called Abu Ali, there is where all the locals live and go and everything is so so cheap it’s hard to even spend 200 Egyptian there.
The vibe is so so good the food the clothes the fresh juices honestly enjoyed there more than the old market.
Would never return to this hotel again!
If you booked try rebook somewhere else.
Rizwan Miah
Overall i didn't have great expectations upon arriving to the hotel. When i first booked on it was advertised as a solid 4star hotel but after a little market research into other review sources I realised it wasn't actually as good as they presented it to be, I had quickly come to regret my choice. Regardless the hotel was booked and I tried my best to enjoy myself.
Upon arriving i was met with a nasty wave of layered up cheap perfumes with huge fans blowing hot air around the main office where its advertised that public facilities had AC, it in fact didn't. After signing in i went to check out my room, the toilet was stained with drops of urine and the shower wouldn't warm up, it would also leak through the ceiling staining the water yellow and falling on top of my head making me feel dirty after a shower. Our ac was damaged and the propellor was facing the ceiling so i couldnt even feel it at all. The fridge would either not work or sometimes freeze my drinks entirely. There was a random bathroom sink in the corner of the room with no tap to use. It also had a light i couldn't turn off it wasn't even in the toilet. The bathroom towels were stained too and also the windows never sealed letting in bugs and everything in. The cafeteria never had any AC and also the mama mia resteraunt was never open. Wifi never worked even tho it was called 'tivoli high speed' the dog shhh was so fast my phone was too slow to connect to it. it was so fast we also had to pay for it everyday. Eventually after trying to connect to it for the entire day i connected, but couldn't load any browsers or send messages as the wifi speed was a whopping 2mbps. I had an e sim and even then there was no service in my room.
The breakfast was horrendous, there were no glasses just plastic little cups and they serve tap water instead of actual clean water. The coffee was atrocious the food in general was diabolical. I spent most my time going out to eat.
facilities such as a the snooker table and table tennis were just a mere display. I paid to play them baring in mind the hotels supposed to be all inclusive, just for the snooker table to be cracked right down the middle of it, the balls just kept rolling and rolling. I don't even see the point of it. I had to pay just have my clothes washed so i ended up just washing my clothes in the sink mainly because the reception staff hardly speaks any english.
The best part of the hotel was the cleaners and the lifeguard staff, they were super friendly and very respectful of me and my family. They treated everyone equally and fairly. One staff member who stood out the most was my friend Mohammad the lifeguard. He was incredibly friendly and i hope him the best. Another one was one of the room cleaning lads with curly hair. I never caught his name but he was very good at his job and my belongings were always safe and sound.
The aqua park experience is such a low-lie attempt to overvalue a cheap and nasty hotel, the slides were just cheap children slides with a hose to make u slide a little faster, i think i've felt more g force riding a bike.
The entertainment team was jarring and beggy and honestly they just pissed me off every time they approached me. They kept asking me to watch a bellydancer and after i refused telling them I'm muslim they tried to downplay it and said "you don't pray so its okay" They were not respectful of my religion nor were they respectful to my wife. Another thing that made no sense was having a balcony, like why cant i see over the balcony why do i need to stand up just to see over the banister. the location isn't great either i travelled so much just to get basic materials. I don't know how i could have low expectations just to have them drop even lower. I felt so bored on my first day and i dreaded it till the day i left.
