Kate Rainsford
The staff are friendly, but the rooms aren't the cleanest (although they are huge). The all inclusive is OK, but wine is not included in it and you can't have an alcoholic drink with any meal which is a bit weird.
The pools are lovely and you get a new pool towel every day. The all inclusive drinks are a bit hit and miss, it doesn't start till 11am and often the bar is shut randomly throughout the day.
It is definitely worth paying $6 a night for an upgrade to a pool facing room, as the one we originally had overlooked a random alley that they rattled bottles along at all hours.
It's been lovely for a 4 night break but I wouldn't come back.
Jane Sakr
me and my friends (3 girls) stayed in this hotel for 5 days
first of all we booked all inclusive package but they put us on regular package sai even though we paid
we told them and showed them the package deal with the voucher but still they insisted that we are sai despite if we have proof or not
the receptionist are very rude and very mean and he is not helpful
second of all after we read the reviews we thought this hotel was perfect turned out it was very and below average it is not 4 stars barely 2 stars
they do not have wifi in rooms!! the fridge is empty (they said that there is food in the fridge). Plus the mosquitos filled the room and they were bothering us all day and night.
we booked a triple room there’s only 2 towels 2 cups they don’t consider the third person
and for 3 girls only going to a trip this hotel is nott safe at all. The room was ground floor and the balcony is shared with other rooms but the doors do not lock plus we booked for a garden view however there’s no garden nor a view just a wall 2 m in front of the door.
the only person who should have a raise is the cleaning guy. he always clean the room perfectly and do some cute stuffs with the towels that made our trip.
Gabija Galinskaitė
Everything is fine, but the staff steals money while cleaning the rooms. Of course, it's my own fault for leaving my handbag on the table, but after traveling a long time, I've never encountered such dishonest behavior from staff.
Deborah Morris
i have just returned from a two week all inclusive stay and i must say i did enjoy the stay i work in a very busy on your feet for long hours job so was looking forward to a lovely poolside rest .
The Restaurant staff were exceptional and nothing was to much for them , the food was i bit dull and repetitive not much choice or variety but i didnt starve .
The reception staff were not welcoming at all you felt like an inconvenience to them .
The housekeeping staff were very friendly the only person i had an issue with was housekeeper Ahmed Sami , he continually knocked on my door and just walked in my room when i opened the door (i am a woman on my own ) he constantly asked me to get him jobs in England and to give him something special for his daughter , very unsettling for a woman holidaying on her own .
The minute i walked in my room he would knock i felt like he was stalking me .
The cleaning was ok apart from the bathroom , the shower cubical was not cleaned the whole two weeks i was there and there was black mould everywhere in the shower .
I did notice there was not any female staff at all at the hotel while this was not a big deal i think when you have lone woman holidaying there should be some woman working there to relate to as it seems Egyptian men do not interact on the same level with woman ( cultural i know )
The music round the pool was way to loud constantly all day long into the late evening , it would have been nice to have some quiet time by the pool to chill .
All being said i did enjoy my stay and would consider going again if the the problems i have mentioned were to be ironed out and the hotel brought up to scratch ( cant keep blaming Covid ) .
It is a 3 star hotel but could well be a 4 star and in this day and age to have no internet in your room seems very backward .
The pool staff and bar staff were above and beyond in service and i commend them highly .
All in all the outside was cleaner than the inside , lovely pool lovely people (apart from Ahmed Sami ) .
i would definitely go again at some point .
Mat Jenkins
The hotel should be considered three star, this would avoid disappointment to guests.
Generally the staff are fantastic, taking time to make your stay very enjoyable. HOWEVER, beware of a certain member of the reception team, who's vocation really should be elsewhere than front of house hospitality!! I'd suggest Lion taming would be more apt.
The hotel is 'tired' but clean, the rooms are fine except limited hot water.
The food is typical local fayre, as to be expected when you visit another nation. It is good quality and with some variety, if you are a burger and chips family, this isn't the place for you.
The location of the hotel is a little desolate, although getting a taxi is easy and the journeys are extremely reasonably priced.
Bottom line, you get plenty for your dollar, there's other options at twice the price and more, and that's a clear clue as to what you are getting.
Some intense training for the terribly tempered, rude, vile manboy at the front desk would be a massive improvement.