Janes Werden
I want to start by saying that my friend’s overall experience at Old Vic Hotel was very positive. The hotel staff were kind, welcoming, and the accommodations were comfortable, it’s clear that the hotel maintains high standards and genuinely cares about its guests.
However, I feel compelled to share a concerning experience regarding a specific staff member, Mr. Islam, which affected my friend personally. During his extended stay, my friend paid for most of his accommodation, but there were a few days he did not settle immediately. He trusted Mr. Islam to handle the payments properly, even asking him to allocate a portion as a tip for hotel staff. Unfortunately, despite repeated reminders over the course of five months, the funds were never fully returned, and my friend experienced ongoing delays and excuses.
This situation was less about the money itself and more about the treatment and communication, which was disappointing and unprofessional. It is unfortunate, because the hotel itself was excellent and hospitable, and my friend enjoyed his stay apart from this issue.
I hope this feedback helps the management ensure that such matters are handled more transparently in the future, so that guests can fully enjoy the otherwise excellent experience that Old Vic Hotel offers.
Kris Evans
Absolutely the most disgusting place I have ever stayed. Rooms are filthy. Food and drink are revolting. Some of the staff, especially the manager/receptionist are extremely rude! The entertainment is so poor it's embarrassing. There is absolutely nothing to do. I have never been so bored. The surroundings are awful. Apparently building a new road so maybe this will change. I have never stayed in a hotel with such poor service. I had to ask to have my room cleaned and even then it was too much trouble for them. There is no security whatsoever. People I know are just walking in and out. Please do not stay here.
Iqbal Kop
The staffs are very friendly but the room are very bad.The bathroom molded and its required and upgraded.The mattress spring pop out and I had my skin tears off.
You can't have internet in the room.
Taxi are very expensive to go around the best taxi app is "DRIVE" cheaper than Uber.
Keep an eyes on the app drivers will cancel the trip and they will ask for more money.
The best exchange is through the bank self exchange I got for £1 = 72.00.
Nicola O'Meara
Staff are fantastic wonderful friendly accommodating and supportive but the WiFi is terrible and very annoying to keep re installing over and over. Restaurant times not great and rooms are ok but problems with Tv overall nice pleasant experience and would recommend for a quick get away for a good price. Clean and food decent
Dean Brain
Yes very nice hotel good food and good staff amazing animation I recommend you come here and meet the entertainment team especially jimmy