David Elcox
Really nice hotel we stayed for 4 days. Food was really good with a great selection especially at breakfast 😋 and the pool outside was excellent 👌. Only downside is the lack of English at reception, some didn't understand anything i said which made life difficult & the beach is a long trek not great in 30+ degrees and a long walk uphill to the hotel. Overall a lovely hotel!
Lulu Dickens
*Giving 2 stars because sea views are awesome if you pay for a room with sea views, but other important conditions and services of the hotel are pretty terrible or even suspicious. Beware!*
There were several maintenance issues in the bedroom and balcony. Above all, there was a spiderweb in a corner of the balcony that no one of the cleaning service seemed to care enough to remove. Another minor issues in the balcony that need proper maintenance. Room was OK, it has a good size and the sea views are very good. Bathroom was OK, although I found it a bit outdated somehow.
I only had the breakfast included, the variety of food was OK, but I got annoyed because of the high level of noise. It was not just people talking and children being as they are, but the waiters made also a lot of noise with the cutlery, trails and talking loudly between them. Also, it was not very nice from them to keep watching closely the guests while we were eating, plus removing of cups of coffee or dishes in the very same moment that we took the last sip. I have been in many hotels of 2, 3 and 4 stars, and it is usual now that the guest takes his tray to the removal place and not been observed by waiters, so we can take as much time for breakfast as we want. (But honestly the noise didn't make the restaurant comfortable).
I understand this is a traditional hotel still keeping old ways and that there are many children and old people as guests, but still I don't see the need for having waiters staring at guests when we are eating.
Some umbrellas in the swimming pool area were in bad condition, and many sunbeds were broken on the rear part, it was not possible to adjust the seat. What a shame!
Also, there was hair in the swimming pool, and a young father got into with his baby in diapers, the innocent baby pooped inside the pool. That was very disgusting!
Several male guests jumped into the swimming pool (their heads first), they didn't look for safety (not for themselves nor for other guests who were inside the pool). But the worst thing ever, was that the lifeguard did nothing!
The strangest thing were the people in the hotel reception, they knew nothing about hiking routes around benidorm, nor about tours in nearest villages, and also zero idea about private car services as uber or cabify.
But the strangest thing was their offering of a free room to have a shower for only 15 minutes (as they told me it was not possible to pay for a late check out), along with that strange "courtesy" offering they required me - in not good manners -, to tell them the exact hour of the day in which I would take a 15 min shower in that free room (no idea where that room was or the condition of it). Of course, I refused that "courtesy" offer. I have stayed in many hotels and that has never been offered to me. I have talked with several acquaintances about that "courtesy room for a 15 min shower" and all of them agree that it is certainly very strange.
Hev Rowe
Really enjoyed our time here. This hotel is 3 stars and fulfils that and more!
Had everything we needed, good food, lovely pool, ample sunbeds, great drinks at the bar, clean, friendly service and helpful team all around! Only point taken away is the location is slightly out the way and located on a steep hill. But this is all easily fixed with taxis/bus service. Burned some extra calories doing some walks and going up and down the hill! Would definitely recommend!
Francis G
7 fantastic days! We absolutely love this hotel and we will definitely be back! Fantastic breakfast fantastic service really friendly staff so lovely, spoke to many of them tried a bit of Spanish probably failed badly, but they appreciated the effort, the pool was lovely it's a peaceful location not in the centre of chaos, hotel was very clean had that Spanish 80s feel to it which I love, wonderful balconies was so nice to be able to chill outside and watch the pool shimmering at night listening to the laughter in the distance!
Will be back soon!
Martin Gallagher
Stayed 1 night, I wouldn’t want to be here for a week food was pretty poor half the buffet on poor selection mushroom pizza best of a very bad bunch.
Not like this group stayed in loads in particular La Zenia amazing how standards differ !
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