Reece Culpeper
I managed to see the entrance, the foyer and the pool area. I didn't like any of them and I cant recall one thing within this hotel in my brief stint I was there which would give me any promise this it would improve through out the hotel.
As you enter through the old rickety wooden gate into the 'yard' you will already have a feeling that the stay here isn't going to be great. Through the old front wooded main entrance into a dark and dreary foyer area surrounded by old brown leather recliners you will not be greeted with a beverage but with an unprofessional receptionist. The receptionist while you booking you in will have multiple conversations with other people as they pass and completely ignore you all whilst you are checking in.
At this stage, after peeling myself of the recliner while still waiting to check in, I ventured into the 'pool' area to have a look around. It's certainly a pool and its in an area however its not an area you would enjoy spending time and look to relax. More prison court yard with a hole in the ground filled with water.
At this point, we decided to check out albeit we still wasn't checked in and after being refunded for the tourist tax, which to confirm we were incorrectly over charged for requested for a refund and a taxi to leave. The refund I was told to take it up with booking.com. 15minutes later as the taxi arrived and the bell boy done a deal with the taxi driver we was on our way.
As the saga continues regarding the refund (I was being polite to the hotel before this stage and explained I booked the wrong hotel in error, which I booked that day) HOWEVER due to the fact the hotel continue to ignore my request for a refund and haven't even acknowledged my message/email a week later I thought it would be easier to provide genuine feedback and honest review for other people traveling to the hotel.
I was fortunate to stay at another hotel however if I had to spend my holiday at this hotel I would have been so unhappy counting down the days until I flew home. The photos on the site do not look anything like it, don't spoil your holiday/break.
Reju Emmanuel
One of the worst hotels I’ve stayed at.
There was no cleaning, no air-conditioning, and no Wi-Fi throughout our stay. Despite complaining multiple times, nothing was done. The room was not properly cleaned, and the staff seemed inexperienced and untrained. The food was terrible, especially the hot drinks — the staff had no idea how to prepare them.
Although it’s rated as a 2-star hotel, the experience felt even worse.
Trip type: Holiday · Couple
Rooms: 1/5
Service: 1/5
Location: 1/5
Room: Air conditioning didn’t work. Complained several times, but no action was taken. No Wi-Fi in the room.
Nearby activities: The market is around 6 km away — not convenient at all.
Safety: Very poor.
Walkability: Not a good location for couples or walking around.
Food and drinks: Very bad quality. Staff are not trained, especially when it come
Paul Toh
It much going on around this area. Hotel is huge, checking in was smooth and they served us great tea and sweets. Pool is tempting but too cold to swim now.
Room is a little old and some lights are not working, water pressure is not strong amongst others aging property issues lacking proper maintenance.
Adriano Pinto
Far away form the city center, good luck to get back from the city center to that hotel by taxi, prepare your wallet you will get scam all the time. The room was pretty good! I had a big balcony, the toilets were pretty good for Morocco.
Muhammad Ajooba Ebrahim
This hotel doesn’t deserve its 5-star rating. The food was a joke—long waits for meal and insufficient portions at breakfast .The pool, spa, and fitness center had ridiculous hours, basically making them useless. It’s clear this place has stopped caring about the basics. Definitely won’t be back.
My Booking
