Mariana Brandão Rodrigues
The check-in experience was disappointing. When we arrived, a hotel employee offered to enter the Wi-Fi password on both my phone and my husband’s phone. After doing so, she also wrote and posted a positive review of the hotel on Google from both devices without our permission, which was completely unacceptable and highly inappropriate.
We loved the pool, and our room was very comfortable. The hotel is absolutely beautiful, with amazing décor throughout. The location is also very good, and the gym is well equipped.
The breakfast could be improved, as it lacks variety and better organization.
In addition, the bidet in our room was leaking and clearly needs maintenance.
The pool restaurant also left something to be desired in terms of food quality. However, I would like to note that the staff there were very friendly, attentive, and helpful.
During the night, the room was very quiet. However, from around 7:00 a.m. onwards, we could hear the airplanes very clearly from the room, which may be an issue for lighter sleepers.
sian g
We had a lovely stay here. The hotel itself is beautiful, and we were kindly upgraded for my birthday, which was a really nice touch. We arrived before check‑in and were given our all‑inclusive wristbands straight away, so we could enjoy lunch and drinks while we waited.
The only downside was the lack of information at check‑in. Nothing was explained as no details about towel collection, restaurant times, facilities, or even check‑out were given. We thought there might be an an information sheet in the room but there was not, so we had to figure everything out ourselves. We didn’t realise there was an indoor pool until our last day.
The food was generally good, the Asian section was consistently fab, and for what we paid it felt fair value.
The staff were the highlight of the stay! The waitresses, bartenders, chefs, and floor staff were all warm, friendly, and so hardworking, especially considering they often seemed to be juggling lots of guests. A special shout‑out to Samin in the bar, who looked after us every evening — he’s an absolute credit to the hotel! Overall, a beautiful hotel with fantastic staff but would have been great to have that core information provided on the first day
Joe Percival
Lovely pretty hotel close to the city centre and medina. On the flight path but not a problem if you dont mind the noise every few hours.
Hotel rooms are good, some in need of a little modernisation but perfectly comfortable. Air con worked well. Choose a pool view if you can, the garden view rooms are fine but view covered by trees.
Pool area and outside areas well maintained, spa area very well kept with an excellent gym with modern technogym equipment.
Staff were all friendly and helpful. The bars and restaurants were good. We visited at a quiet time of year and staff were quick to rectify any problems. Food in the main buffet restaurant was good, items well labelled, selection was fine albeit a bit repetitive.
snowyrosedeen
We had an absolutely exceptional stay at this hotel, and what truly made our experience unforgettable was the outstanding team.
A special mention must go to Salim, the bar manager, who was simply outstanding. From the moment we arrived, he was incredibly attentive, always anticipating our needs before we even had to ask. His professionalism, warm personality, and genuine care for guests created such a welcoming atmosphere. He consistently went above and beyond to ensure we were comfortable and enjoying ourselves, and it truly elevated our entire holiday experience.
The food was another highlight, especially thanks to Chef Yuseff, who prepared some of the most delicious Indian cuisine we have ever had. Every dish was full of flavour, beautifully presented, and clearly made with skill and passion. It was something we looked forward to every single day.
At breakfast, Sufiyan made each morning a pleasure. He always greeted us with a smile and made us feel genuinely welcome. His attention to detail and willingness to help created a relaxed and enjoyable start to our day, and it did not go unnoticed.
Overall, the level of service we received from Salim, Yuseff, and Sufiyan was truly exceptional. Their dedication, warmth, and professionalism made our holiday so much more enjoyable and memorable. It is because of them that we would happily return and recommend this hotel to others without hesitation.
Mike Gaughan
Myself and my wife stayed at Jaal Riad Resort in early-mid November and a had a lovely stay - it was quiet at that time of the year. Staff are friendly and v helpful - Katour at the dining room (and others) tried to teach me a few words of Moroccan. The rooms were great and room service was excellent. Quite a few guests there for short Golf holidays so that looks popular. Highly recommended and just a 10-minute taxi to the Souk. The airport transfer was around 20 minutes. We would definitely go back.
