M G
I bought a day pass for the hotel to see what it was like while I was in Marrakech. The hotel is modern with great facilities. The reception team were so kind and helpful. The entertainment team were very welcoming, especially Oussama and Salim his manger. The pool bar team were great, especially Mohssine who made great mocktails. I had a great experience, at the restaurant raja was very helpful. The food was great
and look forward to coming to stay for a week.
Josh Walker
Staff here are really friendly and welcoming, especially the animation team around the pool. Aziz in particular was super personable and friendly, and another activity team member, Oussama, was also really great.
The restaurant service was also excellent. Both the chefs and waiters were always accommodating and attentive. Annoyingly, I can’t remember the names of two waiters who really went above and beyond for us, even remembering our drinks orders after just one sitting. Both worked in the outdoor dining area, one at lunch (the waiter wearing the Gucci belt!) and one at dinner.
The sports bar staff member (again, sorry I can’t remember his name!) was also incredibly friendly and hospitable.
There are so many great facilities here, especially the two pools. It’s nice being able to choose between a fun atmosphere or a more relaxing pool, which is something I haven’t experienced before at an adults-only resort.
Another shoutout to the reception and door staff for making such a great first impression from the moment we arrived.
The drinks were great too, properly sized glasses unlike some all-inclusive resorts!
The free shuttle bus is also a really useful bonus.
Thank you all for such a great stay. I’ll try to remember some names and reply below later!
Craig Blake
My fiancée and I (30 & 28) recently stayed at Be Live Collection Marrakech in early May. Overall, we had a good time, but there were definitely a few areas where the hotel fell short of what you’d expect from a 5-star resort.
We booked the shared airport transfer and were pleasantly surprised to find it was only a small minibus with six people and three hotel stops, which made getting to the hotel much quicker and easier.
We arrived around 11am and, as expected, our room wasn’t ready until 3pm, so we spent some time exploring the grounds and facilities.
The pool areas were one of the highlights of the hotel. One pool is more lively with entertainment and activities throughout the day, while the swim-up bar pool is much quieter and more relaxing. The pools were definitely cold at first, although once you got in they were fine. The swim-up bar staff were excellent and the cocktails were genuinely good, even if they weren’t particularly strong.
The lobby bar was another positive. Staff were friendly throughout the stay, especially Zizo, who constantly made sure drinks were topped up and really added to the experience. The only strange thing this bar didn’t open before midday, meaning after breakfast you had to get drinks from the restaurant area instead.
The snack bar served standard food such as burgers, pizza, tacos and salads. The food tasted good enough for a quick lunch, although service could be slow — we waited around 40 minutes for two burgers on one occasion.
The rooms themselves were spacious, modern and cleaned very well every day. The fridge was restocked daily with water and snacks, which was appreciated. The only issue we had was ants appearing in the shower area from the drain on two occasions.
The main buffet restaurant is where we had the most mixed feelings. The restaurant was always very clean and the staff worked hard, but the food selection felt underwhelming for a 5-star all-inclusive resort. The food generally tasted good, but variety was limited and some dishes weren’t labelled properly, especially pizzas and pasta dishes. If you didn’t arrive early, replenishment could sometimes be slow, particularly at breakfast. Desserts also became repetitive after a few days and the ice cream lacked flavour.
One thing worth mentioning is the amount of golfing groups staying at the hotel. There were large groups of British golfers throughout our stay and at times the atmosphere became quite loud and rowdy, particularly in the evenings. The sports bar especially felt more like a typical lads’ holiday destination than part of a luxury hotel.
We didn’t use the spa, although it seemed strange that guests had to pay extra to use the indoor pool in a supposed 5-star resort.
Overall, we did enjoy our holiday. The grounds are lovely, the pools and drinks were great, and the staff were friendly throughout. However, the hotel misses some of the finer details you’d expect from a true 5-star experience, such as better food variety, more consistent WiFi, poolside drink service and somewhere to get drinks inside before midday.
For us, it felt more like a solid 4-star hotel rather than a genuine 5-star resort, but we still had a good stay overall.
Issy Watson
This hotel from start to finish was just incredible. The moment we arrived we were greeted with a member of staff who took our suitcase off of us and gave us an all inclusive band to go and get dinner before it shut at 10pm! As soon as we arrived into the restaurant this lovely gentleman (can’t remember his name) greeted us and asked for our drink order, ever since our first day he remembered us and every evening he automatically brought our drinks over before us even saying anything. He would always check in with us which was just so lovely.
The hotel was very clean and the rooms were done everyday, the water bottle was always replaced everyday. It was great little touch. The food was great, was a lot of the same food everyday but was still very tasty though. The snack bar was amazing food, tasty again. The only thing I would change about this is being able to grab some food and go back to the sunbed but instead you have to sit down like a proper meal for a snack. This is just personal preference though. The entertainment around the busier/louder pool was great, they never was pushy to go and do activities you could just go on your own accord, special shoutout to Aziz and Oussama who again would come over to us everyday and check in with us and ask how we were doing. Was great at all activities and always showed how to play the game etc. On our last day we were able to use all the all inclusive stuff all day until we left the building. We could use the spa to freshen up if we couldn’t get late check out on our room.
I will 100% be going back to this hotel, I couldn’t recommend it anymore, the staff were the best part and what makes me want to go back, never felt so welcome and at home at a hotel before.
Thankyou Guys ☺️
David Anderson
I recently stayed at this hotel and had a mixed experience. The food was very good and the drinks were also enjoyable, which made the dining part of the stay quite pleasant. The staff in the restaurant and bar were nice and the overall atmosphere during meals was good. Thanks to Zizzo and Ahmed.
However, I was disappointed when the reception asked us to pay an additional tax upon arrival. This was not clearly communicated beforehand and it left a bad impression.
Another negative point was the nighttime entertainment. The DJ music in the evening was unfortunately quite awful and did not create a good atmosphere for guests who wanted to enjoy the night.
Overall, the hotel has good food and drinks, but the extra tax at reception and the poor entertainment at night affected the experience.
