Arnas Bilkštis
Just came back from the holiday at this hotel. In general, it is a great family-friendly resort.
The rooms are quite spacious and clean. The swimming pools are very enjoyable!
The animation team is doing a really good job keeping people engaged and entertained by the pool and during the evening entertainment. Also, the kids club is great!
The food can be quite repetitive but it was mostly tasty and always hot. The only downside is that if you come a bit later for lunch/dinner it might take a while to get the table prepared.
Oliver Curtis
The Kids Club was absolutely fantastic and made our holiday so much more enjoyable. A special thank you to Narjisse, who was incredible with the children. She was kind, patient, full of energy, and made every child feel welcome and included. My child looked forward to seeing her every day, and it’s clear she genuinely loves what she does. She is a real credit to the Kids Club and helped create some wonderful holiday memories. Thank you, Narjisse!
kate martin
Just got back from an amazing stay at Kenzi Club. On arrival we were given an upgrade to a suite, so our 4 year old had her own room. The rooms were great, comfy beds and plenty space.
The food was great, lots of variety, different themed nights, never had a bad meal.
The pools were lovely and clean, especially loved the water slides. Pool areas were also great, plenty of areas in sun and shade.
The kids club was fantastic, there was a variety of activities, the staff were great with the kids and my daughter was excited to go every day.
All of the staff were very friendly, couldn’t do enough for you.
Overall, we had an amazing holiday and are looking forward to coming back again.
Richa Rapisura
An amazing family stay—wish we could have stayed longer!
We spent 4 days and 3 nights at the Kenzi Club Medina and had an absolute blast. The resort is incredibly family-friendly and packed with activities, meaning you truly never have to leave. Our room was spacious, spotless, and comfortable—just remember to pack your own toiletries and toothbrushes, as they aren't provided. The entire staff was amazing, with a special shoutout to the restaurant team who were absolutely wonderful. Even with occasional language barriers, everyone went above and beyond to help. Mr. Foud was our main contact and took fantastic care of us whenever we needed something. We only wish our trip had been longer!
arooj m
We came as a family of 8 including 3 children. I would say this hotel is 4 star, definitely not 5 star. It is only a 15 minute drive from the airport and about 20 minutes from the main square. The grounds are welll maintained. There are 3 different pools for various ages. The deepest pool was the warmest pool.
We had issues with the dated air-conditioning system when we first arrived. Someone did come out to clean it which made a difference. Our fridge was not working even though I needed it to store milk and medicine. Nobody came to fix that. Water bottles were only provided if you asked or tipped the cleaner.
In terms of the food, there was always a variety. Staff were working hard to make personalised dishes like omelette, burgers etc. However, it was rare to find a clean table. Staff would need to be called to clean tables and provide clean cutlery. This did lead to some upset stomachs. Moreover, coffee was only available in the morning. Nothing in the afternoon or evening. No ice lollies were provided in the snack bar which was always infested by flies. The non alcoholic mocktails were delicious but the flies were off putting.
There is a shop on the grounds where you can buy snacks. The entertainment staff were really hard doing pool aerobics and dances in the evening. We enjoyed our visit but we probably wouldn't come back.
