Raphael Huber
A Fantastic Stay with Excellent Service
No matter where we were on the expansive resort grounds, the entire staff was always extremely friendly, attentive, and welcoming. A very special praise and a huge thank you goes out to our concierge, Emil. He was always immediately available to help us with any request, no matter how small, and was absolutely solution-oriented. Such dedicated service truly makes a difference!
The new Anemos Beach is a real highlight. We highly appreciated the generous spacing between the sun loungers, which provides wonderful privacy and tranquility. The beach is stunningly beautiful and slopes very gently into the water, which was just ideal and safe for splashing around with our three-year-old. A minor constructive note: A little more beach maintenance would perfect the overall picture, as we occasionally encountered sharp stones in the sand, and the washed-up seagrass was a bit much in some areas.
Culinary Delights at the Highest Level:
We definitely never had a bad meal during our entire stay – the food quality was consistently top-notch! However, our absolute favorites were Ouzerie and El Puerto, which we can highly recommend to future guests. As a suggestion for the hotel: A more extensive ice cream selection at the Patisserie would surely be a big hit and go down incredibly well, not just with the younger guests.
Conclusion:
We had a wonderful holiday, felt incredibly well looked after, and would love to come back next year for the fourth time. Highly recommended!
Adam
We had a brilliant stay at Porto Sani.
The person who really makes this place special is Ioanna. She looked after us so well from start to finish and made a huge difference to our holiday.
All of the staff were friendly, welcoming and always happy to help. The buffet was excellent, especially for children, with plenty of choice every day. The team running the restaurant were fantastic and always made us feel welcome.
The marina is a real highlight and gives the resort a lovely atmosphere. We also used the bike hire several times and the staff there were excellent.
The beaches are beautiful and natural, the cleaning team did a great job throughout our stay, the golf cart transport was quick and easy, and the spa was excellent.
If I was being really picky, some of the buffet desserts were not quite as strong as the rest of the food, and some of the food and drink prices around the resort are on the expensive side.
Overall, it was a fantastic family holiday and somewhere we would happily return to. A big thank you to Ioanna and the whole Porto Sani team for making our stay so enjoyable!
Marcu Robert
Our stay at Porto Sani was nothing short of exceptional. The level of service is truly outstanding — from the impeccable cleanliness to the incredible attention to detail and genuine care for every guest’s needs.
A special mention goes to Roxana from Customer Service, who was simply remarkable. Her hospitality is something we have rarely experienced. She supported us even before our arrival and continued throughout our stay, always attentive, proactive, and ready to help with anything we needed. Her recommendations were perfectly tailored to our style, guiding us on where to go and what to do, both for us and our children.
The entire team made us feel valued and cared for at every moment. Honestly, 5 stars are not enough to reflect what this hotel, its staff, and the overall experience truly deserve.
Laura B
Porto Sani does a great deal very right, and a few important things wrong. We left impressed but not unreservedly so, and at these prices the gap matters.
Start with what’s genuinely exceptional: the landscaping and resort layout. The gardens, vegetation and flowers are stunning, kept spotless by an army of friendly gardeners; not a blade of grass out of place. The mature planting does real work beyond aesthetics, creating a strong sense of privacy throughout. Housekeeping matches it. Everything is immaculate, and the team are warm, visible and quietly carrying the infrastructure the rest of us take for granted. We stayed in a two-bedroom garden suite and felt thoroughly looked after: well designed, genuinely spacious, comfortable, with a beautiful private garden of our own.
The people are the resort’s real asset. Broadly everyone was friendly and very helpful, but a few deserve naming. Kostas, Reception Manager and our fixer, was extraordinary: professional, warm, knowledgeable, available around the clock, and anticipating what we needed before we’d registered we needed it. I run a business and I’d love to hire Kostas tomorrow. Nelly, who looks after breakfast in the mornings and Lima in the evenings, brings excellent English and an outstanding instinct for service, standing well above an already high bar. And in housekeeping, Angelica was unfailingly friendly and accommodating; she and her Greek colleagues, whose names we never caught, always had a big smile for our children.
The evening shows were an amazing way to finish the night for the kids, loved and admire the dancers, great energy, big smiles, amazing moves! We also LOVED the beaches, playgrounds, trampoline & rock climbing (wonderful gents there!!!), the bike rental centre is amazing, paddle is missing! But otherwise truly fantastic offering for the active traveller!
Now the negatives, because they’re the difference between a return booking and a maybe.
Value for money for the food in particular. We booked full board and were then met with surcharges at almost every turn. The communication around which restaurants are opt-in versus opt-out within the programme is genuinely poor; maps with locations would have been more helpful or in-app toggles for your half/full board programs, it took us three days to understand the system, and we are neither inexperienced travellers nor naïve consumers. Others we spoke to had the same struggle. Roughly £10k a week off-season buys a certain expectation, and small inclusions like pool coffees and bottled water sit well within it. Worse, the F&B pricing is Hakkasan Mayfair while the food, with several exceptions, is often mediocre. Avli, Lima and El Puerto were genuinely excellent, and a couple of others I can’t name from memory. Otherwise it’s production-line output, and in some cases production-line quality, with an extra hundred pounds landing on the bill regardless.
The app is poor. Restaurant and activity bookings are painful, and the volume of information collected, then demanded again at every single booking, feels archaic. The maps aren’t interactive, signage is sparse, and orientating ourselves was needlessly hard for anyone not minded to take a buggy everywhere (they’re plentiful, to be fair).
Two more things worth raising. While the 4+ kids club is amazing, the kids’ club for the 2-4 age group is expensive at £70-80 a day, with a break in the middle of the session; the value there is hard to follow. And the White Party is amazing for parents who need a real party moment, but the communication could have been better: had we known the format in advance, essentially a nightclub at volumes no small child’s ears should meet, we’d have arranged a babysitter.
In short: expensive, and most of it will make you feel the spend was justified! But Porto Sani needs to sort out its communications and rein in the constant extras, several of which are small gestures that would cost them little and buy real goodwill.
We did leave with smiles and hugs and some big thank yous!
Johannes Strasser
We love this resort. The concept is great, the focus is clearly on customer satisfaction, and the staff is always striving to fulfill every wish.
The resort is very secluded, which in my view is very positive. It is very quiet, the activity options are great, and you can truly enjoy your vacation.
We have already been here six times and more vacations will surely follow ;)
