Melissa Campbell-matulich
We recently stayed at Paradisus by Meliá for 7 nights as a family of six (2 adults, 2 children, and 2 grandparents). After booking nine months in advance and reading so many glowing reviews, we were excited to experience a true 5-star resort. Unfortunately, it didn't meet our expectations.
The resort itself is beautiful. The gardens are immaculate, the main pool has a great atmosphere, and the kids loved the water slides. The beach was another highlight, and we enjoyed spending time there as a family.
Our biggest disappointment was the service. We requested connecting rooms months before arrival but were told we'd need to pay an extra USD $600, with no guarantee. We ended up with rooms next to each other, meaning my husband and I had to sleep separately with one child each.
Our room also had a strong sewage smell coming from the bathroom throughout our stay. Despite reporting it several times over 6 days, the issue was never resolved.
Breakfast was inconsistent, with basic buffet items regularly running out, slow drink service, and even children's juice attracting an additional charge. We also found communication difficult at times due to the language barrier.
The elevators frequently broke down, and we felt there was a noticeable difference in the level of service provided to bed and breakfast guests compared with all-inclusive guests.
Overall, Paradisus by Meliá has fantastic facilities and beautiful grounds, but the customer service, maintenance issues, and overall guest experience fell short of what we expect from a 5-star resort
Людмила Дорофеева
We stayed at this hotel in July and really enjoyed it. A great and huge territory where you can meet peacocks, cranes and other animals that do not interfere at all. I would also like to thank the staff: they are always ready to help, support small talk and tell us something interesting. Special thanks to the Widia girl at the bar near the beach, she could perfectly tell and advise the drinks, she brought everything very quickly and efficiently. A great vacation that will definitely be remembered.
J J
Just spent 10 days at Melia and although we thoroughly enjoyed our stay, there are definitely areas for improvement. We were travelling with a toddler and had to do washing during our stay. Around 20 items cost $130 to wash. Socks were essentially $10 a pair to wash which is insane.
We visited two of the onsite restaurants during our stay and found the food mediocre. Our biggest complaint was the tiny portions. I believe this is due to the hotel offering all inclusive and therefore they want to keep the portions small for all inclusive guests who might over order several items as its included in their stay. We found similar with some drinks. I ordered a glass of bubbles which was half filled to the top.
On more positive notes the staff were incredibly friendly and the service was good. The kids clubs and kids pool was amazing and went far beyond our expectations. We loved being close to Bali Connection and the beach.
Taylor Melody
This resort is absolutely stunning. From the amenities, to the food, to the staff and customer service we could not fault it! We were already looking to book our next trip before our holiday even ended. The resort is beautiful, the staff are lovely and go above and beyond, and the food is perfection. We cannot wait to come back! And a special shout out to the kids club, my kids said they had the best holiday ever and didn’t want to leave!
morvarid abed
I absolutely enjoyed my stay at Paradisus by Meliá. The entire resort is beautiful, with a warm and welcoming family-friendly atmosphere. The restaurants were excellent—every one of them was wonderful and truly made my trip even more enjoyable. The staff were consistently friendly, attentive, and helpful throughout my stay.
The room was clean and comfortable, and the pool area was lovely. The only aspect that could be improved, in my opinion, was the buffet. While there was a great variety of food and some delicious options, the flavours and overall quality did not quite match the exceptional standard of the resort’s restaurants.
I was also a little disappointed that guests could not enjoy breakfast at other venues such as Sante or Peseta, even when willing to pay an additional charge.
Other than these minor points, everything was absolutely wonderful. I had a fantastic stay and would happily return in the future.
