Bradley Fisher
FABULOUS!
A wonderful stay from start to finish, the hotel is very clean, modern, spacious and in a great location!
We were warmly greeted by the reception staff on arrival, they explained everything clearly and always had a smile on their face. The room was a very good size with a modern interior, the bed was HUGE and the balcony overlooking the sea was lovely (side sea view room).
The breakfast buffet was spot on, great selection and a large dining facility providing indoor and outdoor seating. The outdoor area is a lovely space with a bar and staff on demand taking orders and delivering food/drinks. The pools themselves were great, the bigger pool is huge and never overcrowded, there is small pool which is a nice touch and another pool bar serving food and drinks.
The hotel is right on the beach front and a short walk into the centre of Fuengirola town. The hotel staff delivered bottles of cold water to our room in an evening and also brough a birthday cake and bottle of fizz as it was my partners birthday. We were not expecting this so was very kind of them.
A special mention to Lucia, who is the manager, she was very kind and helpful during our stay. Also to Maria, who was the young lady who checked us in on arrival. She was very polite and helpful, both a credit to the business.
Thank you Occidental Fuengirola!
Rita Marcel
WONDERFUL STAY at Occidental Fuengirola
We love staying at Occidental Fuengirola, right on the beach (across the road) and with a large swimming pool. Being able to have breakfast, lunch, and dinner outside is especially important to us, and they deliver on that there! But we also particularly appreciate the good personal service. At the reception, Gabriel ensures perfect service throughout the stay, and Millie provides a very smooth personal and cheerful touch aimed at satisfied guests. The Guest Experience Manager is present daily and very approachable. He properly ensures an optimal customer experience. Bravo!!
Bev Wilson
Lovely hotel. All staff very helpful and polite. Great breakfast buffet. Clean room sadly no sun on balcony. Huge clean pool, with lots of beds and shade, but was very very cold in first week of May. Huge amount of groups of golfers, who mostly weren't a problem, except one rowdy group who got shut down quickly. Right on the seafront, close to everything, easy walk to shopping mall and large supermarket. Lots of great restaurants close by.
Auto Pilot
I was very disappointed with my stay here and would not recommend this hotel.
There are both good and bad points.
Good points:
* Great breakfast
* Fantastically comfy beds
* Great location
Bad points:
The sunbed situation is very poor. Guests begin queuing from around 9am for a limited number of loungers. This often leads to pushing in the queue and a stressful atmosphere. The pool area is also between buildings and does not get much direct sun on the whole area, so this is something to consider if you are booking for a sunny pool holiday. The pool area also does not consistently open at 10am, and on several days it opened later without clear explanation.
Regarding check-in, I requested early check-in in advance and was told I would be prioritised if a room became available. However, on arrival we were told we had to wait until 2pm, while other guests arriving after us were checked in earlier. The manager was present during this and did not offer any assistance.
When we entered our room, the floor was not properly cleaned and the air conditioning was not working. A maintenance engineer did attend and repair the air conditioning. I also reported that our balcony door would not lock, but was told this was not an issue. The receptionist at check-in was however friendly and polite.
I spent a long time choosing the right holiday for myself and my mother, and unfortunately this hotel did not meet expectations. While there are some positive aspects, I would not return.
Rosanne McAllister
Fantastic hotel. Spotless rooms every day. Very large comfortable bed. Staff very efficient and always polite. Wonderful housekeeping and bar restaurant reception staff are all very polite and hardworking. Foot at breakfast and dinner large selection different every day. Great fitness centre. Food is amazing loved the cava in the morning. There are a lot of bars cafes shops very close to the hotel which also has its own supermarket. All in all wonderfull hotel well worth its star rating. Only thing not so great is that it's a bit far out but there is a bus station and train station within walking distance and taxis are not to expensive depending where you want to go. Just be careful if you ask for return tickets as they don't do them and can be quite expensive. Thank you occidental fuengirola for a wonderful time and to all staff for making our holiday very memorable. Would love to come back next time when visiting fuengirola from rosanne and terry room 714 from scotland
