Karbel Hotel

abbie prince

Always stayed here since being 9 months old ,now 20. It's always clean, friendly staff and feels like home. The entertainment team are very friendly :Danny ,Berkay and Millie have got me up dancing,doing aqua aerobics and always saying hello. Me doing that in a hotel is not me which just proves there friendliness , they are determined to make sure everyone enjoys their holiday. Omer and Tamar are like family,but even new staff are so kind.

David Roberts

We have just returned from an extended holiday having stayed at this hotel. The hotels location is second to none. From the management to all the staff their polite- well mannered and attentive manner is brilliant. All inclusive - rooms are adequate. Food is OK and the varied menu is excellent for a 3/4 star hotel. Please be honest you are booking an all inclusive which is geared for price- so do not expect a 5 star hotel when your paying for a 3/4 star hotel. In conclusion we are returning in October for a 5 week holiday - for us its what we are happy to pay and have no 5 star expectations... get a grip and enjoy the sun. If the food isn’t for your taste then you have a huge selection of other restaurants to visit.

Ray Dunne

We are here atm, checked into our room on Friday at 2230hrs. The baggage man for the hotel (Mustafa) took our suitcases once we had booked in at reception and took us to our room, room 911. He turned on the aircon which was blowing out warm air and said, "all good" then shook his hands as if now waiting for a tip. I then gave him 100L but then pointed out to him that the door to the balcony wouldn't lock, the aircon was blowing warm air, long black hairs all over the dirty floor, the phone in the room didn't work, 2 very small pillows, 1 room key fob for 2 adults and a long LIVE WIRE hanging out of the bathroom mirror . I then said, im not staying in this room as its clearly not ready and not clean and not secure. He then frog marched us to a basement room, past everyone at the pool disco to another room with 2 single beds and a wire hanging out the ceiling which I think is where the fire alarm would be located?? I said "no chance" are we staying in this room. He then marched us back to reception where I tried talking to the 2 male staff behind reception but they weren't bothered at all and one of them couldn't speak English at all?? I asked when can I speak to the TUI rep the next day and they didn't know what day or time the rep was visiting? We then got frog marched back to room 911 with Mustafa again, and then a local bodgit builder turned up with his hammer, drill and tool box banging away at the balcony door to try to fix it? 90 minutes had now gone by and me and my partner were just fuming but seen the funny side that they even had the audacity to put us in this room??? I then followed guidance from my TUI text to text their certain number if any problems. I sent them a text to ask for help and a message came back saying I will now incur extra costs on my EE mobile bill if I continue to send anymore texts?? I spoke to the TUI rep and also the hotel rep the next morning, both very helpful and they did manage to sort out most issues. Now Sunday, room 911 still has long black hairs all over the floor from the last occupants which ive now reported again. The food in the restaurant is absolutely shocking and poor. The main pool is mega loud and carnage. If you want to pay £2100 for 7 nights all inclusive, then stay in the UK and book yourself in Butlins/Pontins as that is what it's like here 😀

Clive Searle

My wife and I came here with our oldest son and his wife, as they had come here for their honeymoon last year. This was our first holiday abroad in nearly 35 years of marriage, due to the fact that we work together. On arrival we went to our (adjacent) rooms and found that we were the first to enjoy the rooms since a very recent refurbishment. After explaining to front desk that we had what seemed like a film of concrete dust on our surfaces, they dealt with it. Our rooms overlooked the main pool area, so we didn't have far to go for the restaurant, bar, reception and of course, pool and loungers. We all personally found the food to be good, with help from our son/daughter in law, who know their food. I had no worries trying different local food at each sitting, I certainly didn't fly for 4 hours to eat chips. We certainly heard the evening's entertainment from our beds, due to our location, but that's why we have over ear headphones when we want to sleep to some of our music. The beach was, at most, 10 minutes walk away, with it's gorgeous blue water. The location is a major bonus with this hotel, with the awesome surrounding mountains, the beach, the high Street to the beach and the ease of transport to some brilliant surrounding attractions. I don't know if we'll ever get the chance again but if we do, we'd love to come back here and maybe even for a little longer.

Sajid Rashid

This was a very nice restaurant, food was served nearly all day. Hotel was located in the perfect place in terms of shopping and site seeing. Staff were very friendly and kept the the hotel clean. Housekeeping were brilliant and when asking for room to get cleaned, they did it on the spot. I loved the experience and will visit again.