Julian Club Hotel

Ru Mia (Ru Mi)

Terrible experience. Had 7 day all inclusive holiday in July 2024 (I’ve been meaning to post sooner but didn’t have the time and was completely traumatised by the lack of service and security at the hotel. The staff swore out loud, profanity in Turkish and thought I wouldn’t understand (I learnt a bit of Turkish and knew exactly what Alev had said) I was informed she would be fired due to her verbal abuse towards me, I’m not sure this was actioned. There were no life guards at any of the pools!! Hotel needs updating and cleaning, rooms are very small and corridors very dirty. I will never return. This is definitely not a 3 star hotel. Please do better.

Abbey Garner

Staff here are really nice and the cleaners were good but I will not be coming back here even if you paid me! Fights almost every night with police called multiple times. Unfortunately a lot of people that stay here are rough, drink too much and cause problems. The evening entertainment was also pretty poor apart from one night where they had external African dancers who were brilliant. The room we stayed in was also nothing like the pictures that were advertised - it was small, dark and really outdated. Poor vegan options as well and when we asked for to milk alternatives we were told to go buy our own.

charlotte evans

This is a fabulous hotel overall. I agree with previous posts about certain families being very rowdy etc, but it doesn't really affect you, you just have to ignore it. Food is gorgeous and the hotel reps are just the best, they go above and beyond to make it a fun atmosphere, especially for the kids! The rooms are basic but all work fine and are spotless which is all you can really ask for at this sort of price range. If you have children, they will not be disappointed and will have a great time. We will definitely be back again!

dean middleton

This is are third time staying at this hotel, and we have noticed the down fall over the years. The rooms are very small so if you have a family of four you'll need to upgrade to a bigger room which is £40 in day extra, in the room we stayed in the shower didn't work properly as it only had luke warm water, but we never said anything as it falls on dead ears, the room was only half cleaned when it got cleaned, the food in the restaurant was ok but its just the thing every night. The snack bar is miles better with alot more choice, As for the hotel itself we can't really comment as we went out everyday, but we can on past visits the drinks where limited and the export drink where why to expensive, The bars around the hotel are ok but again same thing everynight just different day. The harber is a lovely place to eat and have a walk about, but be propeared to be hassled with every bar/ restaurant you pass. The watersports are getting really expensive too. And its definitely got more expensive to come to Turkey now, so if you are wanting to go out for drinks or a nice meal bring plenty of money. And if you want to keep the room on at the end of your holiday, its costs a fortune starting from £40 upto £120 depending how long you want it for, but bare in mind its only £40 a night for a room, go figure.

Hollie Harrison

Before I get into the serious issues with this hotel, I would like to point out that there were some positives: - The food was great! Every meal and the selection was fantastic. - Kitchen staff, chefs, and housekeeping staff were brilliant - All staff worked incredibly hard and housekeeping staff were lovely and friendly - After discussing our experience with reception, we were offered free WIFI for our room and a late checkout by guest services We booked Julian Club Hotel via EasyJet Holidays under the impression it was a safe, family-friendly resort. What we got was a chaotic, unsafe, and traumatic experience for our young children – a holiday that left us exhausted, distressed, and feeling completely misled. On arrival, the hotel was in chaos – a girl had gone missing and the child’s father was threatening violence toward hotel staff. We should have been relocated immediately. Instead, EasyJet Holidays failed to respond to any of our urgent emails – there was no rep on site, no helpline that offered real help, and no human response. Just auto-replies. The hotel itself was filthy and overcrowded. We had to get up at 6am every day just to secure sunbeds – if not, you were left sitting on the floor or plastic chairs. The pools were chaotic, the “quiet pool” blasted horrendous music (Crazy Frog, Shots, etc.) for large parts of the day at unbearable volume. The playground was full of rubbish and so badly maintained it was dangerous. Our children (ages 6 and 9) were repeatedly verbally abused by other guests’ children, particularly while queueing for the waterslides. One time, a group of teenagers threw rubbish at us in the playground – there were no staff or security around. Staff seemed completely desensitised to this type of behaviour. This was not a safe place for children, and the psychological impact on our kids was considerable. **Here is a YouTube video taken from 4 years ago we found while there, and although this is not my video and we did not witness this incident, this gives an accurate representation of the type of environment and atmosphere and felt like this could have easily happened many times. False advertising was rampant: - “Minibar” = empty fridge and 1 bottle of water - “Towel hire available” = completely untrue - “WiFi included” = only at reception, £50 a week for room access - “Family friendly” = dangerously misleading Our room faced two bars (Jacobs and Shadow), both of which BLASTED music until midnight every night. We didn’t sleep well for the entire holiday. Unfortunately I have tried to upload the video evidence, but I am only able to upload images. We emailed EasyJet Holidays daily during our stay with serious safeguarding concerns. No response. Post-holiday, we raised a formal complaint – still unresolved. EasyJet Holidays’ complete lack of accountability is shocking. The property clearly does not meet basic safety or hygiene standards, and their refusal to acknowledge this leaves us with no choice but to consider escalating to: - ABTA - Alternative Dispute Resolution (ADR) - The Travel Ombudsman - Legal action for misrepresentation and breach of consumer rights We travel every year and have never left a bad review until now. This experience has shaken our trust and caused significant stress to our family. EasyJet Holidays must stop advertising this property as family-friendly. It’s unsafe, unclean, and totally unfit for children. We expect a partial refund and formal investigation. If not resolved, we will escalate through all formal and legal channels.