Julian Club Hotel

Maddogpolly

We stayed here as a family of 6, worst holiday and *resort* ever, food was bland and often luke warm and inedable. Pools were rammed, screaming, shouting and everyone smoking, also the ramp from pool area up to the bar is always wet and slippy (wife slipped over twice and was met with a *ha ha, slippy* by one of the hotel staff!! And he walked off leaving my wife on the floor and some random man helped her up instead). Drinks were like syrup and if you don't tip the bar tenders they just become rude and/ignorant when you go to the bar. The kids club is NOT included in the all inclusive (it's £10 a night) From the minute you get there you are bothered by peddler's giving you the hard sell, massage, visit gold mine, bingo, day trips (every day this happens) it becomes so off putting and we ended up avoiding the pool areas There is NO second restaurant or gym. Cockroach in the downstairs public toilets. Rooms are clean and comfy, outdated and TV doesn't work properly. Elevator broke multiple times, once with us inside it!! GOOD points.... The room maids/cleaners were amazing, kind and friendly. The aircon works well! The coffee and cakes in reception in the afternoon are the only decent food and drinks, and maybe the breads at breakfast. Team YOLO was the only positive for this hotel, they work hard to entertain everyone and put on a show in the evenings (like Butlins but more funny) The supermarket nearby is brilliant, good food and very reasonably priced too, if you don't want sickness and diarrhea from the hotel food, buy food here instead! ----------------------------------------------------------------- The location is more like Skegness on acid, great for chavs and people who like to get drunk everyday and chat crap. The restaurants, bars and shops nearby try to pull you in with hard sell and constant *boss man look here* buy my stuff, so annoying! The beach at Marmaris (a good 30min walk) is filthy and full of rubbish and cigarette nubs. Any rooms near the elevators..... Good luck trying to sleep, all you hear all night is a loud groaning hum every time it goes up or down!

Ru Mia (Ru Mi)

Terrible experience. Had 7 day all inclusive holiday in July 2024 (I’ve been meaning to post sooner but didn’t have the time and was completely traumatised by the lack of service and security at the hotel. The staff swore out loud, profanity in Turkish and thought I wouldn’t understand (I learnt a bit of Turkish and knew exactly what Alev had said) I was informed she would be fired due to her verbal abuse towards me, I’m not sure this was actioned. There were no life guards at any of the pools!! Hotel needs updating and cleaning, rooms are very small and corridors very dirty. I will never return. This is definitely not a 3 star hotel. Please do better.

Abbey Garner

Staff here are really nice and the cleaners were good but I will not be coming back here even if you paid me! Fights almost every night with police called multiple times. Unfortunately a lot of people that stay here are rough, drink too much and cause problems. The evening entertainment was also pretty poor apart from one night where they had external African dancers who were brilliant. The room we stayed in was also nothing like the pictures that were advertised - it was small, dark and really outdated. Poor vegan options as well and when we asked for to milk alternatives we were told to go buy our own.

Chris Barker

The hotel was good we had the best holiday here. The entertainment on the night was a bit slow and my wife did get good poisen for a day of the breakfast buffet. The rooms where kept spotless and there is plenty of staff keeping the place tidy always willing to help. The location is near a strip of lively bars and many mini markets what are not over priced. The beach is a nice 20-25 minute walk

Hollie Harrison

Before I get into the serious issues with this hotel, I would like to point out that there were some positives: - The food was great! Every meal and the selection was fantastic. - Kitchen staff, chefs, and housekeeping staff were brilliant - All staff worked incredibly hard and housekeeping staff were lovely and friendly - After discussing our experience with reception, we were offered free WIFI for our room and a late checkout by guest services We booked Julian Club Hotel via EasyJet Holidays under the impression it was a safe, family-friendly resort. What we got was a chaotic, unsafe, and traumatic experience for our young children – a holiday that left us exhausted, distressed, and feeling completely misled. On arrival, the hotel was in chaos – a girl had gone missing and the child’s father was threatening violence toward hotel staff. We should have been relocated immediately. Instead, EasyJet Holidays failed to respond to any of our urgent emails – there was no rep on site, no helpline that offered real help, and no human response. Just auto-replies. The hotel itself was filthy and overcrowded. We had to get up at 6am every day just to secure sunbeds – if not, you were left sitting on the floor or plastic chairs. The pools were chaotic, the “quiet pool” blasted horrendous music (Crazy Frog, Shots, etc.) for large parts of the day at unbearable volume. The playground was full of rubbish and so badly maintained it was dangerous. Our children (ages 6 and 9) were repeatedly verbally abused by other guests’ children, particularly while queueing for the waterslides. One time, a group of teenagers threw rubbish at us in the playground – there were no staff or security around. Staff seemed completely desensitised to this type of behaviour. This was not a safe place for children, and the psychological impact on our kids was considerable. **Here is a YouTube video taken from 4 years ago we found while there, and although this is not my video and we did not witness this incident, this gives an accurate representation of the type of environment and atmosphere and felt like this could have easily happened many times. False advertising was rampant: - “Minibar” = empty fridge and 1 bottle of water - “Towel hire available” = completely untrue - “WiFi included” = only at reception, £50 a week for room access - “Family friendly” = dangerously misleading Our room faced two bars (Jacobs and Shadow), both of which BLASTED music until midnight every night. We didn’t sleep well for the entire holiday. Unfortunately I have tried to upload the video evidence, but I am only able to upload images. We emailed EasyJet Holidays daily during our stay with serious safeguarding concerns. No response. Post-holiday, we raised a formal complaint – still unresolved. EasyJet Holidays’ complete lack of accountability is shocking. The property clearly does not meet basic safety or hygiene standards, and their refusal to acknowledge this leaves us with no choice but to consider escalating to: - ABTA - Alternative Dispute Resolution (ADR) - The Travel Ombudsman - Legal action for misrepresentation and breach of consumer rights We travel every year and have never left a bad review until now. This experience has shaken our trust and caused significant stress to our family. EasyJet Holidays must stop advertising this property as family-friendly. It’s unsafe, unclean, and totally unfit for children. We expect a partial refund and formal investigation. If not resolved, we will escalate through all formal and legal channels.