Kaitlyn Hunt
To describe this hotel in 1 word, I would say grotty.
The WiFi doesn't work.
The room that myself and fiancé stayed in has a mini fridge that doesn't work, a bathroom window that doesn't close next to a fire escape, and a massive cockroach. The staff don't clean the rooms properly when they do, multiple times we've had to ask for towels and toilet paper, and they don't change sheets.
The room my mother, brother and sister in law stayed in that was advertised as 3 bed, was actually 2 single beds together and a camping bed. They were eventually moved to a room that had 4 single beds but only after they paid £60 in cash to the manager, who is hard to get hold of with any issues.
We've also spoken to multiple people who have been moved rooms 2-3 times with the same or more issues in every room. Eventually, they decided that complaining wouldn't get them a better room because there are none.
The food here is okay if you're not picky, theres chips with every meal, however, good luck if you have a food allergy because they don't label anything and you have to guess what it is. Plenty of restaurants around the area if you don't like anything which defeats the point of staying in an all inclusive.
Breakfast: Eggs/Omelette, sausage of some kind, chips, bread, salad bar with multiple dressings, fruit (watermelon, apples, orange slices).
Lunch and dinner: Different each time, usually chips, rice, couscous, mystery meat, pattys, pasta, various vegetables in different ways, salad bar, and lots of dessert to choose from.
The bar is good for drinks when there's someone on it. The machine broke when we were there, which was no fault of their own and they continued to serve them from bottles. If you like alcholic drinks the only alcohol they have is vodka.
Pools are decent size and clean, the lounge chairs are good.
The hotel is a 2 minute walk from the beach, you have to buy something from a shop/restaurant to use the chairs. We spent most of our time outside so we only slept in the room at night.
If you book a boat trip down the road to Turunç the market isn't on by the time you arrive there, book an uber boat and go early. They also tell you soft drinks are free and give you orange juices at the start, however, these aren't free but they won't tell you that. MIL paid £16 for 4 drinks we didn't want. In total paid an extra £48 for ice cream, chips, and juice on-top of a £20pp boat ride.
Agnė Ašvydytė
First of all, when I arrived, I was surprised to find out that there are two buildings, which I had not been informed about. If you book a standard room, you are accommodated in a different building, and photos of this building are not even shown in the holiday offer.
The room was dirty and did not have a hairdryer, kettle, or refrigerator. The staff do not speak English, only Turkish. When I asked if I could take some cake to my room, instead of answering my question, an employee used Google Translate to ask for my Instagram.
The alcohol selection was very limited — only vodka, gin, and beer, and cocktails were made only from those. At one point, they even ran out of vodka.
You have to go to Mersoy Bellavista Suites for meals, which is actually the hotel we booked based on the photos, but there is no bar there if you want to relax by the pool. The food selection was very small — only about three main dishes plus side dishes.
The sea is about a 5-minute walk away, but if you want to stay at the beach, you must order something to get a sunbed.
This is also not an adults-only hotel, as there were children there. There was no entertainment program at all. Young people definitely should not go there — it felt more like a retirement home.
The Hotel is definitely not worth four star.
Farida Shahzad
Not a Comfortable Stay – Needs Serious Improvement
I stayed here recently and was really disappointed. The room wasn’t clean, and the mattress was extremely uncomfortable—hard to get a good night’s sleep. The blanket looked very old and worn out, which made me question how often things are replaced or cleaned.
On top of that, the cupboard and hangers were broken, making it difficult to even unpack properly. Overall, the room felt neglected and poorly maintained. Even though i paid some extra money for upgrade the room.
Wouldn’t recommend unless major upgrades are made. Basic comfort and cleanliness just weren’t there.
some staff members were helpful but some were rude and disrespectful. Food was good.
genabicav
The moment I arrived and saw the hotel, my first thought was, What have I booked? From an aesthetic or facility standpoint, it definitely needs improvement. The exterior gave off the impression of a motel in a rundown area.
The room itself was very outdated, and even the fridge was empty. There wasn't even any complimentary water provided. The food was bland and just adequate, with a very limited selection available.
In my opinion, this hotel should be rated no more than two stars—it certainly does not meet four-star standards.
On a positive note, the reception staff were pleasant, approachable, helpful, and friendly, which was a redeeming aspect of my stay.
Lucy Hughes
we had a great experience for the price we paid - £220 for a week all inclusive. the food was tasty although very similar each night, and the beer/alcohol did the job, so you can’t complain at that price.
but from talking to other guests the rooms really differ massively and we were in the newest block so our room was quite nice. they did provide clean towels and do a bin change once a day for us - although a few times only giving us two towels when there were three of us.
some things weren’t great overall though - the cleaning processes at the bar and in the restaurant were minimal. not once did we see a glass be washed in a dishwasher, they would just collect them up, rinse under the tap and then pour your drink. you have to hope that a more thorough clean was done when you weren’t looking but i wouldn’t be surprised if not. they also didn’t spray or wipe any of the restaurant tables, just brush crumbs off and relay with cutlery.
pools were pretty cloudy and didn’t look clean, but i did smell the chlorine in them which was reassuring.
spa attached to the hotel was great and well priced.
overall, an acceptably good holiday if you’re only paying a small price!
