Jason Ogden
Our group of eight recently completed a seven-night stay at your establishment.
Upon our early morning arrival, the check-in process was efficiently handled by your staff, who also provided assistance with our luggage from the minibus. We were promptly settled into our rooms.
Our assigned room was adequately sized. Although it contained a double and a single bed, and was occupied by only two individuals, the single bed was utilized for luggage and clothing storage due to limited available space. The room offered a satisfactory view overlooking the pool bar area.
We encountered an issue with the in-room safe, which appeared to be new and not yet operational. We reported this to reception and requested resolution for the following morning.
The subsequent day, we were approached by a young lady, who we later learned was the manageress, as we exited our room. She was exceptionally courteous and inquired about our experience. Upon explaining the safe issue, she ensured its resolution within a few hours.
The pool area and bar facilities are well-proportioned and offer a diverse selection of beverages.
Regarding the restaurant, our breakfast experiences were generally bypassed. Other meals were acceptable, and we observed a gradual improvement in food quality throughout our stay. We noted a lack of labeling for many food items, which occasionally led to uncertainty regarding their contents.
Given that it was early in the season, it appeared that many staff members were new and undergoing training. Despite this, they consistently demonstrated politeness and helpfulness.
The hotel's location is highly advantageous, being a mere five-minute walk from the beach. Additionally, three bars are conveniently situated directly outside the premises. While the area can be lively and noisy into the late hours, those seeking a quieter environment may wish to consider alternative accommodations.
Overall, we would unequivocally choose to stay at your hotel again.
Finally, a particularly commendable aspect of our stay was the exceptional service provided by the hotel manageress. Upon inquiring about a local establishment where we might purchase a birthday card for a member of our group, she informed us that such shops were not common in the area. However, the following day, she thoughtfully procured two cards for us, which was a truly considerate gesture.
Sarah Olling
The service in this hotel is great!
The AC in our room was unfortunately malfunctioning, we told the staff and they ended up fixing it the very same day. This was an extremely positive experience :).
The rooms are on the smaller side but this isn't much of a problem. The buffet is varied but not too big, and the pool is lovely. The hotel is a short walk away from the beach and a similarly short walk away from the shops in Içmeler.
Tony P
We stayed at the Verde twice last year & thoroughly enjoyed it, so booked to return on 29th May 26 for 14 days & we were really looking forward to another enjoyable stay.
Sadly we did not enjoy our stay this year. We noticed on day 6 of our holiday that 5 pounds worth of pound coins that I had left in a stack on the dressing table the night we arrived had been stolen.
A few days later we returned to our room one day just as the cleaner was leaving & found numerous pieces of a broken glass ashtray laying around on the floor in our room. Which the cleaner must have dropped while he was cleaning & just left on the floor, fortunately we had spotted them before treading on them bare footed.
I did speak to the hotels customer relations manager about both incidents, but unfortunately it was a complete waste of time, as she completely refused to accept that the cleaner would have been guilty of either incident.
As a result of this we will never return to the Verde again.
Kim Baldwin
I stayed at Verde Hotel from 14 July to 21 July. Unfortunately, my holiday was overshadowed by several incidents, the most serious of which resulted in an injury due to what I believe was a failure to maintain a safe environment.
On Wednesday evening at approximately 11:30 pm, I exited the restaurant through the outdoor door and immediately slipped and fell. The outdoor area had been heavily doused with water but had not been mopped or dried, and there were no wet floor warning signs displayed. I fell onto my right knee and then onto my right buttock. Three men and one lady who were still outside witnessed the incident and came over to help me back to my feet.
I returned to my room in shock and in considerable pain. The following day I was unable to move my right leg properly, and my right buttock developed extensive bruising (photographs are attached). I went to reception to report the incident and explained that I had been unable to leave my room or eat all day due to the pain. I asked whether I could take some food back to my room and was told that this would be allowed on this occasion.
When I reported the fall, I was asked whether there had been any wet floor signs. I confirmed that there had not been. The only response I received was an apology from Anna in Guest Relations. Given the circumstances and the injury I sustained, I do not feel that this was an adequate response. I have since heard of several other issues at the hotel over recent weeks, which suggests that concerns are not being addressed effectively.
I would also like to raise concerns regarding another matter involving the person I was holidaying with.
On our first day, we were at the pool when he entered the water, causing a small splash. Unfortunately, a young woman using a rubber ring, who has cerebral palsy, was splashed. We had no way of knowing about her condition. Another guest approached him in a rude manner, asking him not to splash. He immediately apologised, but when he got out of the pool, the young woman's father was waiting for him and behaved in an intimidating manner.
Later in the holiday, on Sunday, my companion and another guest were encouraged by a member of the bar staff, Ali, to jump into the pool. The other guest—not my companion—jumped into the pool, causing some people sitting by the jacuzzi to get splashed. Several of those guests reacted aggressively, speaking in either German or Polish. Our friend, who is Polish, spoke to them in their own language, and one of the individuals stated, "I'm 63 and a black belt." This was clearly intended to intimidate and escalate the situation.
That evening, when we came down for dinner, Anna from Guest Relations informed us that she had received several complaints about splashing in the pool. I explained exactly what had happened, including that it was not my companion who had jumped into the pool. Despite this, our explanation was dismissed, and it felt as though we were being treated as the problem rather than having our concerns taken seriously.
Throughout our stay, we felt that whenever we raised a genuine concern, it was brushed aside and never properly addressed. As a result, we were left feeling unwelcome and unfairly labelled as troublesome guests.
We booked this holiday expecting the same experience as every other guest—a safe, relaxing holiday where we could enjoy ourselves. Instead, I suffered an injury due to what I believe was an avoidable safety issue, and we were left feeling unsupported and unfairly treated.
I would appreciate a full investigation into both the circumstances surrounding my fall and the way our concerns were handled throughout our stay. I also request a formal response outlining what action will be taken to prevent similar incidents from happening in the future.
Paul Miller
Please ignore the review from the person complaining about this hotel. In fact this person and her partner behaved disgracefully throughout their time. In fact they should be apologising to other guests for their drunken loud mouthed behaviour.
Many guests witnessed the aggression and rudeness they displayed in particular to the young disabled female who they did splash on several occasions.
You owe the Verde hotel an apology for the lies you have told.
