Jen E
We chose Iberostar Waves Bouganville Playa because they offered adjoining rooms, which was perfect for our family with an 11-year-old and 2-year-old. It meant our youngest could go to bed without us having to creep around in the dark!
The rooms were spacious, comfortable and immaculately cleaned every day. We also loved the refillable water carafe in each room — a great little touch.
Our rooms were poolside, which was lovely, although there was quite a bit of noise from the nearby karaoke bar until late, and the corridors do very little to absorb noise from other guests.
The pools were excellent and kept both children entertained, although they could get busy. The baby pool would benefit from being monitored, as bigger children were sometimes being quite boisterous in there despite having a separate pool available.
The standout for us was the buffet restaurant staff — genuinely some of the friendliest and most welcoming hotel staff we’ve ever experienced. They were fantastic with our children and made every meal enjoyable.
We’d also highly recommend the on-site photographers. We got some fantastic candid and posed family photos at a very reasonable price.
Overall, a fantastic family holiday and we’d happily return. The adjoining rooms, excellent service and family-friendly facilities really made the stay.
Ian Moore
I absolutely love this hotel. The food is great. The staff are fantastic, Adriana on reception was so friendly and helpful after a day of traveling she made us feel right at home straight away. This is our second visit here and will definitely be looking to come back again. They have fast WiFi which is great for staying in touch with people at home. Rooms are looking a little tired, just need a freshen up but are super clean and comfortable. The hotel has a strong eco policy so don’t use single use plastic so provide glass bottles in the room for water with water station in the lobby by the lifts on all floors. Recycle waste and use a lot of solar power. I can’t say enough good things about it!
Nick Moore
We had a great stay at this hotel.
It was very clean and comfortable. Rooms were of a good standard.
Restaurant and food were very good with lots of choice and a kids area catering for younger guests.
The water slides were fantastic and the kids spent hours on the slides and mimetous pools.
There was plenty going on during the day and evening although we didn't take full advantage.
Staff throughout the hotel were always pleasant and friendly.
I would thoroughly recommend the hotel to families with children and would stay here again.
Emma Peachey
Brilliant hotel, in a fabulous location, walking distance to beaches, shops, restaurants and bars, not that it is needed, the all inclusive at this hotel is amazing. Food and drinks are lovely, with little added extras such as snacks at the bar, crisps, nuts, sweets etc as well as ice creams, ice lollies etc, brilliant when travelling with children which we were. Drinks are branded drinks, with plenty of self service areas for drinks too.
Pool areas are amazing too, two big pools as well as a separate splash area for the kids, plenty of slides and pools to keep them entertained all day. Activities throughout the day and entertainment on a night was fabulous, staff are all fab.
Staff at this hotel go above and beyond, julio, who we met when we first arrived at the hotel was an amazing help throughout the holiday. Helping with cases to the room, helping with the safety deposit box, giving as much support as he could, and always there with a smile and asking how we are each day, thank you for everything Julio C.
Only thing I would say is that the rooms could do with a little update, still clean and plenty of room, but looking a little tired and in need of upgrade. However, this has not affected the 5 star rating I would give this hotel as everything else more than made up for it.
Will absolutely be back, can not recommend enough. Brilliant hotel, amazing staff, and once again a massive thank you to Julio C, the hotel bell boy who goes above and beyond to help with anything he can.
Louisa Brown
We have loved our stay here, I would come back again. The waitstaff are great with the kids and very friendly. Ricardo I think his name was, was so lovely you just cant fault the staff at all. The food was also gorgeous!
The only thing I would say is I wish there was a bit more entertainment around the pool. There was no music and they only got the carpet wave out once for the kids during our 10 day stay. Lots of hotels we have stayed at bring it out everyday, the kids love it. The location is perfect there is lots to do around the hotel. All in all a great stay.
