Anouar
Terrible Experience – Do Not Stay Here!
From day one, our stay at Houda Hotel Resort has been extremely disappointing. Checking in took 1.5 hours, and instead of an apology, we were met with rude and unhelpful staff. We were promised compensation for the inconvenience, but had to chase it ourselves.
The food is of very poor quality, with very limited choice and long queues every mealtime. What they serve looks and tastes like food prepared for a soup kitchen, not for paying hotel guests. Snacks are closed while people have already been waiting in line for 45 minutes. The staff are unfriendly and unprofessional.
Our room had multiple issues: a musty smell, worn-out bedding, and general maintenance problems. Housekeepers even asked us for coffee and other items, which felt very inappropriate.
Even the water slides are disappointing – some of them don’t work properly, and you have to push yourself forward just to get down.
This hotel is nowhere near worthy of its 3-star rating, and I honestly don’t understand how it is still operating. We strongly advise everyone to avoid this place – you have been warned!
Daily best hooks
Serious issues encountered during the stay:
1. Severe lack of hygiene: the bathroom was in terrible condition, with fixtures partly detached. The bathrobe, which should have been white, was stained yellow with urine, which is completely unacceptable.
2. Dirty bed and sheets: the bedding was not clean and had blood stains on it.
3. Terrible view: the room window opened directly onto garbage.
4. Missing services: there was no minibar in the room, and the safe could not be used, making it impossible to secure personal belongings.
5. Air conditioning at extra charge: the air conditioning required special tablets, and I was asked to pay extra at reception just to use it.
6. Unjustified money requests (corruption/extortion): staff repeatedly asked for extra money—for changing the room, for using the parking lot (even though it was supposed to be available), and even for other basic services. This was clear extortion.
7. No cleaning service: despite multiple requests, nobody ever came to clean the room or provide basic hygiene.
8. No elevator or assistance: the hotel has no elevator, and no staff helped with luggage.
9. No guidance to the room: the hotel has over 1000 rooms, but nobody accompanied me or showed me my room. I wasted more than half a day searching for it, while staff refused to assist.
10. No free Internet: although Internet was advertised, it was not available unless I paid extra.
11. Refrigerator only at extra cost: the room had no fridge, and when I requested one, I was again asked to pay additional money.
Conclusion:
This stay was a catastrophe. I paid for accommodation that was supposed to guarantee at least the minimum standards of hygiene, comfort, and safety, but what I experienced was the exact opposite. The situation was so bad that it cannot be described as a simple inconvenience—it was a total failure and disaster.
My request:
A full refund of the amount paid.
An urgent investigation into the hotel’s real conditions and staff behavior.
Concrete action to protect other travelers from such an experience.
I can provide supporting evidence, including photos and booking details, if required.
Jordan Deathridge
In need of renovation throughout.
Cheap and cheerful, the pool, bar, beach and waterpark are decent.
The cleaning standards and health and safety are poor
Food, repetitive and not catered to British/European palate.
Staff some good, some pushy, restaurant staff might as well not exist if you don't tip.
Honestly wouldn't visit again, but did enjoy elements.
Sana Mhamedi
In a word, TERRIBLE! From the musty rooms, moldy and broken showers, bad food (which I wouldn't even feed my pet), even coisants are reheated and not fresh. Worst service ever, unfriendly staff, longest check-in time ever (1.5 hours), with screaming and complaining customers at the front desk, most chaotic resort. Everything is outdated. I had to fetch a crib from the hallway, arrange bedding, and make the bed myself. Cancellation was only possible if you paid an extra night. False promises were not kept to accommodate us after all the misery. The Italian a la carte restaurant apparently couldn't handle the crowds and made us wait more than 2 hours for disgusting, tasteless penne pasta. Also the "aqua park" is totally not worth it. You have to push yourself to go of a slide. People who give this resort 5 stars have never traveled or are simply lying. The only descent staffmember, that made time for us and tried to fix things (which was made unpossible by her colleages) is Amna, who was new there. I hope she stays that way.
Clôûdy sûñsêt
Here my honest review of this place I would 100% definitely not recommend it. We were moved rooms the day after we arrived as our sons room should have been garden view but looked out a brick wall supposedly the new section of the hotel, the rooms were dated just an over bath shower which wasn’t the safest no anti slip on the bath, hairdryer looked 100 years old and smelt bad, tv brackets on the wall but no tv when asked we were told they would get us one a few days later as the entertainment wasn’t the best so back at our rooms by 10.30pm then told non of the rooms have them yet the first one we were in did. My son had to pay £40 for a mini fridge to be put in his room which was needed to store his insulin in as he’s diabetic. The reception staff were not nice, the hotel manager wasn’t nice, the pool area was hardly cleaned the whole 2 weeks we were there. The food was really bad so much so that our son got food poisoning towards the end of the first week so spent nearly the whole of the second week being sick, couldn’t eat and could barely even leave his room for about 4 days when I asked at reception was told no doctor at the hotel and that was it no help what so ever one the men selling jewellery told us where to go for a pharmacy. He spent two weeks and a day in hospital really poorly the day after we got home. The only thing we liked about the place was although not the cleanest the pool area was nice we made the most of that, the entertainment team were really nice especially ayeeeeed he made our holiday and the banter between him and our daughter was really nice, our waiter I didn’t get his name he seemed one of the main waiters was really nice reserved our table every day and made our anniversary really special having the chef make us an amazing cake, every day our son didn’t make it for food he asked how he was and apologised he was amazing. The two men selling jewellery were really nice and friendly and the one who made our day every single day was the cocktail bar man on every day time..::why not! We will always remember him for that every time we went for a drink 😊 all in all we made the best of it but it was the worst holiday we have had in 27 years of going abroad some of the other guests were awful especially the ones who filled their tables full of food every day, left most of it and made a hell if a mess. I’m not one to pay attention to reviews but I wish i had for this one
My Booking
