W naim
My stay at Hotel El Puerto was made significantly better thanks to Mr Mohamed.
His professionalism, kindness, patience, and genuine commitment to guest satisfaction are truly exceptional. He took the time to listen, provide assistance, and ensure that every concern was handled with efficiency and respect.
In contrast, I had a disappointing interaction with Mrs Laura at the reception desk. While I understand that internal briefings are necessary, I felt that my request for assistance was dismissed in a manner that lacked the warmth and professionalism expected in the hospitality industry.
Fortunately, Mr Mohamed’s outstanding service and leadership reflected the true standards of customer care that guests hope to experience. He is a credit to the hotel and deserves special recognition.
Thank you, Mr Mohamed, for your dedication, professionalism, and kindness.
Terri Cloake
We just had a 5 night stay here and what a lovely hotel.
The staff on the desk are very helpful and very welcoming. They know the area very well. We stayed on the top floor 1607 which had a lovely view of the port and the sunrise was fantastic.
We paid for breakfast separately each morning and had a brilliant choose of cereal, hot food and continental.
Lots of breads and coffee.
A bonus was the wine if that's what takes your fancy.
The roof top pool was fantastic the staff were lovely and very welcoming.
The drinks were great and had a very big menu to choose from.
1 thing i would say it was very hot and I asked about the air-conditioning and they said its not the right time of year for it,
June Burton
Lovely classy hotel, rooms lovely everything you need. Air con, mini fridge, shampoo and body wash in lovely shower area, lovely soft towels. Sea/marina views perfect. Surrounded by bars and restaurants all with great atmospheres, food and service. My husband had his birthday while there surprised by a complimentary bottle of fizz with a lovely message from the hotel. Would definitely recommend
SteveH
I use the hotel throughout the year.
Was modernised about 6+ years ago.
The rooms are Aparthotel Studio standard. Modern clean and basic
Bed firm. Towels provided. No tea or coffee in room. Shower good.
Accommodation better than most in Fuengirola for the price
Great location
Great pool bar with best views
Friendly helpful staff
Paul Smart
Didn’t read the reviews until I’d booked the holiday, so, we were slightly nervous, didn’t need to be, the place was great. Juan and reception really helpful, the pool bar staff were great. Rooms cleaned daily, housekeeping staff were lovely, so friendly. Location was all you could ask for, close to everything, some cracking bars and restaurant directly behind the hotel. One tip in the downstairs bar, pay for your drinks as you have them, there was some confusion over one bill, but sorted quickly. We will definitely be going back. Great experience thanks Hotel Puerto.
