W naim
My stay at Hotel El Puerto was made significantly better thanks to Mr Mohamed.
His professionalism, kindness, patience, and genuine commitment to guest satisfaction are truly exceptional. He took the time to listen, provide assistance, and ensure that every concern was handled with efficiency and respect.
In contrast, I had a disappointing interaction with Mrs Laura at the reception desk. While I understand that internal briefings are necessary, I felt that my request for assistance was dismissed in a manner that lacked the warmth and professionalism expected in the hospitality industry.
Fortunately, Mr Mohamed’s outstanding service and leadership reflected the true standards of customer care that guests hope to experience. He is a credit to the hotel and deserves special recognition.
Thank you, Mr Mohamed, for your dedication, professionalism, and kindness.
Abbie Doyle
2nd time staying here and it is a great hotel and good location. Rooms are spacious and clean.
Special mention to Sabrina at reception she is very polite and cheery and was great assistance with our request to move room to a front facing room😊.
Only issue was the pool area not opening till 11am and having to wait in a big Q to get in from around 10:30am in order to be able to get a sunlounger. It then didn’t actually get opened until 11:20am one day after someone else waiting called reception and had to ask for it to be opened. There also isn’t a lot of beds so if you aren’t in the Q early enough then you don’t get a bed. We stayed for a week and had to go to the beach most days as there was no beds left at the pool. It would be better if there was more sun loungers and less seating area at the other side. (We last stayed in October so it wasn’t as busy so didn’t have this issue however with it being July it was a lot busier.)
The bar/snackbar at the pool was also closed the full week we were there.
The hotel overall is great though & I would recommend😊
Sean
I'd recommend this hotel to anyone coming into the area. However I would like to highlight that the resident pool area does not allow you to bring your own soft drinks to the sun loungers. I understand this due to the bar but was never an issue in other hotels.
The rooms are lovely and the views especially on the upper levels are phenomenal.
Not to mention there is an Ale Hop in the lobby.
The hotel is located near all the busy areas so you have an abundance of places to go.
HerVisualDiary
Unfortunately, my stay at this hotel was a very bad experience. The staff were rude and unprofessional from the beginning. They insisted that we pay for breakfast for the second guest even though that guest did not want breakfast, simply because the first guest had it included. This policy makes no sense and felt unfair.
When we arrived at the room, there was no safe (coffre-fort) to store our valuable belongings. When we asked about it, we were shocked to be told that we had to pay extra to use a safe. When we refused and asked for their assurance that our belongings would be safe, they clearly stated that they are not responsible for any loss or theft and would not guarantee anything. This was extremely concerning and unacceptable for a hotel.
To make matters worse, the area around the hotel is unpleasant and not clean. There is nothing to see nearby except pubs and clubs. The noise level is extremely high, with loud music day and night, making it impossible to relax or enjoy the stay.
Overall, this hotel is not worth the money at all. There are much better options available at the same price or even cheaper. I strongly do not recommend staying here. Save your money and choose another place.
Terri Cloake
We just had a 5 night stay here and what a lovely hotel.
The staff on the desk are very helpful and very welcoming. They know the area very well. We stayed on the top floor 1607 which had a lovely view of the port and the sunrise was fantastic.
We paid for breakfast separately each morning and had a brilliant choose of cereal, hot food and continental.
Lots of breads and coffee.
A bonus was the wine if that's what takes your fancy.
The roof top pool was fantastic the staff were lovely and very welcoming.
The drinks were great and had a very big menu to choose from.
1 thing i would say it was very hot and I asked about the air-conditioning and they said its not the right time of year for it,
