Rob
The hotel is clean, the staff friendly and efficient and the rooms are a decent size. The buffet style restaurant for both breakfast and dinner is adequate, nothing fancy but plenty of choice. Make sure you book a Seaview room, you won't regret it! Also make sure you visit the rooftop bar! Overall, a good hotel, better than 3 star but not quite 4 star. I would happily stay here again.
Sue Mynott
This is a great hotel that is right on the beach. My room actually looked out on the Mediterranean which was very nice. The staff were very friendly and helpful. Everything was clean and well organised. There was no hotel parking available the week I stayed due to the Rockin' Race Jamboree, but there was plenty of free parking around the hotel so it was not a problem.
Alexandru Stuparu
The location is convenient, close to the plaza, but the surrounding area felt quite poor and underdeveloped. The hotel is more of a 2–3 star property; although the cleanliness is very good, the old utilities and outdated furniture unfortunately lower the overall standard.
We were accommodated near the elevators, and one of them made a constant rubbing noise that made it very hard to sleep. The breakfast lacked quality overall. The coffee was good, but the cold cuts and cheeses were of very low quality. On the other hand, dinner was fairly good — varied and tasty — although sometimes the food was not served hot enough.
The staff was quite friendly. The room was clean, but again, the sanitary facilities were old and worn out, with peeling surfaces, and the bathroom door was visibly swollen from age
Neale Ray
Absolutely fantastic. The staff are all so friendly and welcoming with nothing too much trouble. The location is incredible with the beach literally a few steps from the hotel and many other attractions a short walk away including shops, the marina, parks and many restaurants. The food is wonderful with a huge, quality selection for both breakfast and evening meal. The free entertainment is varied and has something for everyone. The free swimming pool and basketball/football/ping pong area kept the kids entertained and I've become quite the water volleyball and boules expert after being convinced to join in some of the organised games. Really top class, cannot recommend highly enough.
Yass Tou
I visited this hotel in Torremolinos with my elderly parents, hoping to explore the area and potentially make it our annual family vacation destination. Unfortunately, the experience was deeply disappointing due to both front desk staff behavior and room conditions.
From the very first interaction, the young man at the reception, who refused to give his name, was rude, dismissive, and openly contemptuous. It was clear that his attitude was influenced by my North African features and brown skin tone. My parents and I were treated with disregard and unnecessary hostility, even while simply trying to check in and unload our luggage.
Another front desk staff member, who introduced herself as “Natallie” while covering her name tag, yelled at us, refused to let us briefly park to unload luggage, and created an embarrassing and stressful situation for my elderly parents and me.
The most telling part was that both staff members immediately changed their behavior once they reviewed my reservation and saw my American passport. Suddenly, the contempt disappeared, and they became attentive and careful in their interactions. Respect should never depend on nationality or perceived status, it should be basic hospitality.
As for the room itself, it was very basic and far too small for three people, despite us booking a room for four. The air conditioning unit was old, filthy, and had visible black dirt inside, so we never used it and suffered in the heat. For the price, this level of comfort was unacceptable.
I do want to acknowledge that other staff, restaurant, housekeeping, and maintenance, were kind, professional, and helpful, which only highlighted how extreme the front desk issues were.
Overall, this stay was disheartening and uncomfortable, and it completely overshadowed what should have been an enjoyable family vacation. I hope management addresses both the discriminatory front desk behavior and the poor room conditions so future guests are treated with basic dignity and comfort.