Salvatore Vivenzio
This hotel is extremely basic and offers absolutely nothing special. The rooms and service are average at best, but what happened during my stay was completely UNACCEPTABLE and honestly shocking.
While my partner and I were sleeping in bed, a member of the staff, accompanied by another one, suddenly entered our room without permission. This was a clear and serious VIOLATION OF PRIVACY. They demanded that I immediately go downstairs to pay for the room, even though checkout was still two hours away and payment was supposed to be made at that time.
I had already stayed there for 3 nights, part of the stay had already been prepaid, and the remaining amount was to be paid at the end of the stay. They also already had my credit card details, which they had requested at the beginning of the stay as a guarantee, so there was absolutely no risk of non-payment and absolutely no justification whatsoever for this behavior.
Apparently they wanted something different, but instead of calling, knocking properly, or discussing it in a normal and professional way, they decided to enter the room while we were sleeping, without any respect.
Even after seeing us in bed, one of them kept insisting that I immediately go downstairs. I literally had to wake up and force him out of the room. At some point he even mentioned that he would call the police — honestly, I was probably the one who should have called them. Before leaving, they even took the room key, leaving me without the possibility to re-enter the room.
Then, at the normal checkout time, I checked out regularly and paid the remaining amount, as if nothing had happened. Nobody at reception complained about any issue. I therefore raised the matter and complained about what had happened. They barely apologized, acting as if it was not their fault and pretending not to know who had entered the room. They also said they had tried to call me the day before but I did not answer — of course I did not answer, I was outside the hotel during the day.
They made absolutely no effort to handle the situation professionally or to compensate for what happened.
This has NEVER happened to me in my life in any hotel. Such behavior is completely unacceptable and honestly deserves to be reported. At the very least, they deserve this terrible review.
Avoid this place if you value privacy, professionalism, and basic respect.
adrian mircea
It really was a terrible stay. We had a lovely accommodation before ( two of them ), but I had some issues with my car and I had to stay 3 more nights. Two of them I stood in a "normal" room, the last one I had to move to a studio as they said no more rooms - after a discutabile dialogue. We have , we have .. we don't have. Anyways, the studio - 200€ per night was the worst from everything. The room was in front of the elevators, and on the entrance to the restaurant on mezzanine. Zero sound isolation, lots of children pushing all buttons at the elevator, all the cutlery smashing in the restaurant. You can hear not only everything what's talking in the next rooms,you can hear even if they plug something into the wall outlet. The normal room had cabinet for clothes
This studio a little larger but made maybe with the leftovers from their apartments or some furniture they find for free ? No cabinet for clothes, only some rack next to the cooking machine. If you cook / worm something, your clothes should smell accordingly. No brush to clean toilet. To say something good about ? It's close to the sea. Like almost all hotel around. If you want a quiet, calm and pleasant stay maybe don't come here. This is good for children summer-camp. For me it was the worst accommodation in years. Somehow this holiday I got one of the best accommodation I have ever encountered and the worst one. I have attached a video to getthe sound from the other room, just for letting water go.
ESSUMAN Gilles Evrard
The best hotel in Costa del Sol and an amazing view from the rooms! The restaurant has an amazing buffet and the manager Maria is an angel who took care of me and my group (40 people) so well. Always checking on us and making sure we have everything. For sure will come back again.
V. B.
The staff was very impolite, every time one reported a problem they didn't search for solution only said it's your foult for everything going wrong. They are arrogant and communicate very poor in English. The building is not updated, a lot of thing are broken, they use an old key card system(deprecated)from control access with magnetic stripe which must be hold away from any electronics. The restaurant manager, Maria, was very unpolite, arrogant and filmed people at the pool side without asking for permission.
Tourki Hamza
My partner and I didn't sleep well. Plus, there was a lot of noise outside, and when I called them, they didn't give me the attention I needed. And when we went to breakfast, the food was unappetizing 🥴. The hotel really isn't worth the price we paid.
