Davy D'agostino
We stayed at Horus Paradise from August 30 to September 13, and unfortunately, our experience was very disappointing.
Negative points:
Food: Poor quality, repetitive dishes, often cold. We even got sick during our stay, which is unacceptable for a 5★ hotel. In addition, freshly squeezed orange juice is charged €3 at breakfast, even though it should be included, and a cocktail at the pool bar costs €5… unacceptable given the price of the stay.
Bars: Several smell of stale alcohol, giving a sense of poor hygiene.
Reception: Some staff members are unpleasant, especially a female employee (present in the evening, of Asian appearance) who does not greet guests and responds in a cold and unfriendly manner.
Sunbed organization: Impossible to find a spot as towels are placed overnight and remain all day without intervention from the hotel.
Atmosphere: The bar stays open until 2 a.m. with very loud music, which is unbearable for rooms directly above.
Cleanliness & rooms: Maintenance is insufficient, particularly in the bathrooms.
Positive points:
Several large, well-maintained and pleasant swimming pools.
The hotel grounds are attractive.
The beach is beautiful and close to the hotel.
Convenient location: Side Antique is only 3 minutes by car or bus. Buses pass in front of the hotel on the main road and can be taken directly by raising your hand.
Conclusion:
This is the third time we have visited the Side area, and we are disappointed. The hotel has potential, but there are far too many negative points: poor and paid basic food, insufficient hygiene, unpleasant reception, monopolized sunbeds, and noise disturbances. For a hotel advertised as 5★, the standard is far below expectations.
This was our first and last stay, thank you.
Hamid Ahmadi Moghaddam
Very nice hotel with good service. The location was good, the staff was caring and friendly. The pools were clean and food and drinks were everywhere.
Every night there was a show which we also enjoyed, especially the Cuban show.
The only thing that was bothering us was the shower; it was periodically for 10 seconds warm and then cold. Besides the shower drainage was partially blocked so the water was not going away soon.
Other than this, my family enjoyed the stay in the hotel.
It is to be mentioned that we were in the main building.
Lindsey Smith
An honest review. I will start with the positives.
Great location, nice pools although repairs are needed. A few good staff members mainly on the reception bar.
Rooms are dirty ,towels not replaced beds not changed floor has mud all over, walls have food and drinks spilt on. food isn’t just bad it is horrific and that is being polite we had to eat out everyday as a family of 5 and we couldn’t even make do. Ended in sickness for 2 of us. Drinks are poor quality and disgusting beer. All inclusive is not all inclusive.
No sun loungers people arguing and fighting over them. If you go in the pool people take your things off the sun loungers. I would say I am well travelled and this is at best a 3 star hotel. I would not return and would not recommend
Becki Armstrong
We have had a fantastic holiday and we will definitely return.
The hotel looks run down from the front outside but inside it is stunning.
Edit: Some of the staff seem abrupt but I think it's more of a language barrier than anything.
The beds end up with more sand on them after the cleaners have been in.
The creamer, tea and conditioner do not get replaced daily, if you can, take your own shampoo and conditioner because there's leave your hair feeling like straw and really dry.
Nice enough hotel but it needs a lot of decorating done to it. A lot of is poorly decorated or rushed.
Bekir our rep was amazing and couldn't do enough for us.
Emre Tamer
We stayed at Horus Paradise Luxury Resort with high hopes, but it turned out to be one of the most disappointing experiences we’ve ever had at a so-called “luxury” resort.
Let’s start with the food: it was genuinely awful. Most dishes were bland, poorly prepared, and far below any acceptable standard. The meat often had a foul smell and was sometimes undercooked. When we addressed this, we were met with defensive attitudes and told, “there is enough choice” as if that excuses the lack of quality. My wife, who is pregnant, was barely able to eat anything safely during our entire stay.
We had booked an ultra all-inclusive package, but it felt like a waste. Anything remotely decent came with extra costs. Even the à la carte dinner was a letdown. The starters, soup, and dessert were fine, but the main course (the most important part of the meal) was once again of poor quality. The meat smelled off and was inedible.
The rooms are outdated, and we had ants and even lizards inside. Despite requesting a room close to the facilities due to my wife’s pregnancy, we were placed far at the back of the resort. To reach the main building, we had to walk long distances over steep slopes and stairs—not acceptable for guests with special needs.
The guest relations office is ineffective; complaints are acknowledged but not followed up. The previous sentence: “there is enough choice” was even mentioned by this office. Pure disappointment.
That said, we do want to give credit where it’s due: the serving staff throughout the resort are absolutely amazing. Friendly, hardworking, and professional. They truly made the best out of a bad situation.
The pools are clean and well-maintained, which we appreciated, but even here there’s poor planning: the indoor pool closes at 5 PM, far too early for guests who want to swim with such high temperatures.
If this was not enough, The hotel had also power outages every single day. Which means no electricity, no elevators, no lights nothing! While every other hotel next door had electricity, this hotel failed.
In summary, Horus Paradise looks nice on the surface but fails on almost every important point. It’s far from luxury, and we left feeling disappointed and misled. We would not return and cannot recommend this resort to others.
My Booking
