Lloyd Buchan
We travelled as a group of 8 and had a good holiday overall....but....
The hotel was clean, the drinks were good, and the staff were excellent throughout our stay, especially around the pool bar.
The rooms were fairly basic but comfortable enough. One small issue was that the wall-mounted shower gel dispensers weren't refilled, although housekeeping provided plenty of mini bottles of toiletries, which was annoying.
The biggest disappointment was the food. There was usually plenty of choice, and some of it was really nice but much of it was consistently cold.
Unfortunately, I also found a few bits of raw chicken in a kebab wrap from the snack bar, when I say raw, it was like jelly, I only noticed as it fell on my plate which made me inspect it more, I had eating the majority of the kebab and it definitely put me off eating anything for the rest of the holiday.
I reported this immediately and the staff handled the situation very professionally, removing the food and stopping service while they investigated, and stopped serving it for the rest of the holiday.
Our 4-year-old absolutely loved the mini disco, which was often the highlight of the evening.
The entertainment team put in a lot of effort during during the disco, but other than that we didn't really see, or speak to them as they didn't engage much with guests around the kids' pool during the day, was often darts competitions, activities in the pool, but was the other side of the hotel so we often missed it.
Overall, we had a great holiday thanks to the atmosphere, staff, and company, but improvements to food quality and temperature would make a huge difference.
With it being such a large entertainment team they could split up and engage with people more, and do activities around all the pools, they had blow up costumes they could have come around the pool and interactived with the kids a bit more.
Kimberley Turner
We have been here for 5 days now and having an amazing time. The staff are very helpful and attentive, especially when interacting with our younger boys. Even though we have been here 5 days we are still exploring new parts of the hotel as there is so many amazing things to see. The bars are amazing and bar staff always happy to help, the entertainment is great. Lots of pools and fun for the kids including soft play and park - slides are great fun too. Rooms are very clean and spacious. Having a great holiday so far!
Omeera Mubarik
Our stay at the Aqua Resort was unfortunately not as good as we had expected. The overall experience felt disappointing compared to what we had hoped for.
One of the main downsides was the food. It lacked variety and felt repetitive, with almost the same options being offered every day. For that reason, we would not recommend this resort if good and diverse food is important to you.
Additionally, the internet connection was very poor. During the first two days, we had no internet at all in our Lake House. After that, there was still no reliable connection during the day or evening, and we could only access the internet in the lobby, which was quite inconvenient.
On a positive note, the staff were very kind and welcoming throughout our stay, and the rooms were cleaned properly on a daily basis, which we appreciated.
Overall, while there were some good aspects, the stay did not fully meet our expectations.
Barbara Ferańska
The hotel was fantastic! Every evening show was an unforgettable experience. The food was always fresh and delicious. Overall, everything was perfect and we had an amazing stay. We will definitely come back again. Highly recommended!
Mehar
We stayed at Aquasis Deluxe Resort & Spa Altınkum in April during the Easter break. The resort is massive, well-maintained, and has a lot to offer — multiple pools, fun aqua water slides, and plenty of space to walk around. There are several snack bars located conveniently: one right on the beach, one by the pool, and another inside, which is very useful. Food availability is also a plus — you can always find something to eat 24/7, even late at night (soup, biscuits, cold sandwiches, etc.).
Customer service in general was good, and the à la carte menu was also very nice.
However, the major drawback for us was the temperature of the heated pools. The outdoor heated pool was not warm enough for children, especially in April when the weather wasn’t great. We requested multiple times to increase the temperature, but were told they cannot go above 26°C due to local regulations. In cool weather, this feels like normal pool water rather than a heated pool, and unfortunately our child felt unwell after using it. The indoor pool was also only slightly warm (around 22°C), which was disappointing when you expect a properly heated pool.
Another issue was food at the snack bars. Only the beach snack bar served hot food. The other snack points mostly had cold items, and at the bars/drinks areas there were no snacks apart from nuts, which felt limited for a resort of this size.
Overall, it’s a good resort with great facilities and would likely be very lively and enjoyable in peak summer. But for families visiting in cooler months expecting properly heated pools for kids, this was a significant downside and the main reason for our 3-star rating.
