Alexandros Palace Hotel & Suites

Andrey

great three star hotel... At first I was a little surprised why the hotel is ranked as 5 stars, but then it became clear to me :)) the daily fee is 15 euros for a room in 5 star hotels, that's why this hotel declared itself 5 stars so that it could charge a daily fee of 15 euros, otherwise guests would only have to pay 5 euros... So the five star sign is just a scam and a higher charge for guests... (three stars and that's it...) If the hotel management denies my comment, it means they have never visited a real five-star hotel :)))) That was about the stars, now about the hotel... As I wrote, a nice hotel resort, quiet location, enough parking for all guests. Our room was nice, comfortable, nice big beds and comfortable mattresses, it was cleaned nicely every day. The kitchen: I want the manager to explain to me how it is possible that in such a big kitchen with so many people, there is a juice and water dispenser in only one place????? There should be at least three positions... Breakfast was mostly poor Dinner one day good, one day poor... poor choice of main courses, only 3,4 types... good choice of fresh salads the service and staff were good! I want you to take my criticisms positively, and try to improve some things...

Aleksandar Tasev

The hotel exceeded my expectations, clean, cozy, and definitely worth the money. The staff were incredibly kind, always ready to help and provide excellent service. Cleanliness was outstanding, with fresh towels and a spotless room every day. And it's family hotel, not adults only. The food was another highlight. There was a wide variety of dishes, and the staff made sure nothing was ever missing – as soon as a plate was empty, it was quickly refilled. The location is perfect. The hotel has its own beach bar, and there are plenty of beautiful beaches nearby. Plus, the ferry to Ammouliani is only 3 minutes away, making it easy to explore the island. This was my first time visiting Ouranoupolis, but definitely not the last. Between the stunning beaches, crystal-clear sea, and breathtaking views, I’ll be coming back again for sure.

Aurora Vera

We have been guests at Alexandros palace for 2 weeks as Inc. With Sunweb . The place is situated on a hill with nice view over the sea. The grounds are tidy but there are holes in the cement and cracks here and there. The room was for 4 ppl and it was spacious and well cleaned. The room is old and the ac was smelling a bit. There is nothing that will give you the feeling of a 5 star hotel from the first look. The main problem with this hotel is that is really understaffed. The staff is made by a majoraty of students that are not really introduced to the job they are expected to do and that is mainly during meals. Until now I have never experienced such a chaos. The meals started with some courses but because they run out of food they just bring out whatever they have in the freezer. The most of the food is prefabricated and just put in the oven. You will get the same food every day like pasta with same sauce and the salads as well as the same deserts like jello, ice-cream, mouse , apples, bananas but never got melons, cherry's, despite being the session. The worst part is that they serve fish fingers and nuggets as a meal for adults ,that is so unworthy the greek cuisine and the 5 star logo they proudly were on there shirts. Mashed potato tasted like it was made from pulver and not real potatoes. Most of the food is of low quality and repetitive. As Al Included guest at lunchtime they bring you the drinks but at dinnertime you need to fetch it yourself from a bar faraway from buffet. The dining room/ outside dining space is a total mess. The staff is trying to keep up with the cleaning of the tables . Agapi is the heart of the place .She is working so hard and still have the time to ask you about your day . She is professional and attentive. The information about all inclusive is totally misleading in the add from Sunweb and the hotel. The discrepancy is easily detected when you look at the hotel sites page. There is no all inclusive status . No snacks as pizza, ice-cream etc. Just some white bread, ham and cheese sandwiches and dry cake ( prefabricated) at a bar far from the reception. No drinking water in the room so you need to walk a while to get a cup of water. The guests in the hotel are mainly east Europeans/ Balkan. The level of hygiene norm is different and you should be prepared for that . One lady taking food with her hands. A girl about 10 years urinated through her bikini in the sand between the sunbeds. Small children playing naked on the beach and in the pools. A lady took her child for peeing in the flower space in the pool area. The child defecating as well . Someone ( another guest) told her and she actually removed the faeces. No personal is around to regulate this type of behaviour for the sake of other guests. I have tried the gym. It's a small room with no ac and smells bad, dirty . The whole equipment is old , rusty and the machines are non functional some just stuck in one mode. No towels or disinfectant and no watter for the first week. The spa area is very small and can't say it is worth 20 euros. The beach is nice but people are smoking. The toilets where out of order , lookd overflowed and it was urin all over the floor. At the beach bar , for the all inclusive guests , you can buy food and drinks with 20 % discount. The sunbeds are for free The beach towels can be changed in the room with the rest of the towels. I can't recommend this hotel . I think they should change the star status to 2 star plus . They should have more structure during meals and not change the menu during the dinner because they don't have more of the same food. Buy more plates and ask gusts in a kind manner not to take more food than necessary. I love Greece! I will come back but never to this hotel.

Saska Ristic

We are truly disappointed. The food is monotonous, and it’s a shame that guests who have already paid for accommodation and meals are being charged €2 for water at dinner – unacceptable. The beach is terrible, the beach bar is poor, and the access to the sea is full of rocks. There is no real animation for children, and what little there is – is absolutely awful. Honestly, it’s a disgrace for a 5-star hotel.

Martina Janco

Absolute disappointment. Rooms not meeting 5* standard, dirty beach, no one cleans it from garbage in the sand, no beach raking. Stray dogs come and pee there. All inclusive is a joke - everything comes in plastic cups, low quality. The food is so so, very repetitive, no actual greek cousine. At first you find it good, then just bland. Everything is far away, the taxis are expensive and bus runs 4 times a day. Even the places around are not nice, you wont be able to take a nice evening walk or anything. Oh and the animation program. That must be a joke. So many kids here and no proper entrertainment. Just some guy trying to play songs from youtube which is impossible with the bad wifi. I would not come back even if the hotel paid me. They should really work on so many aspects. Or maybe they just dont care as still so many people come here…