5 Star Gran Canaria Holidays

Paul Holman (Pum)

Superior Room, Ocean View Room reasonably large with space for 2 people to move around comfortably. Plain balcony. Small, but very nice, bathroom with toilet and quite a large shower – could do with an extractor fan; window not as effective. Ocean view room means the opposite side of the hotel to pool and activities area, which means quieter. Nice beach and ocean view is over the hotel car park and a road of low rise beach front apartments. Very little noise from outside. Higher floor probably has better view and quieter. We were on the 4th floor and the view was pretty good, and were not bothered by any noise. Lots of wardrobe, cupboard and drawer space. 40+ inch TV. Several UK channels. Six digit safe in the wardrobe is just big enough for my 15.6 inch laptop. Wifi 10 mbps up / 10 mbps down in room. Wifi connection with room number is a bit hit and miss, but reception has a work around. Aircon fan was a little noisy, but it didn't stop us from sleeping. The aircon cooled the room fine. Double curtains kept out light very well. Other Could do with more no smoking areas and more clearly sign posted. Good WiFi signal everywhere in hotel, even on my cheapo tablet. Excellent and very extensive breakfast buffet with a little table service. All staff and services were **excellent**, and staff were always very helpful. A large variety of activities and excursions can be booked from the concierge desk. Italian restaurant good. Rather good cabarets every night at bar.

Barbara Devlin

Beautiful hotel, full of character. The staff are amazing, so friendly and helpful. The room was lovely with a great view of the sea and a good sized balcony with comfy chairs. The food was excellent quality and we ate in the restaurant a lot. There’s plenty to entertain in the gardens, a lovely big pool and quality live music every evening. The area has plenty to do whether you like long beach walks, wildlife spotting, shopping, or beautiful parks such as Parque Tony Gallardo nearby. Our return flight was evening and we were given late checkout free of charge which made leaving so much easier. We’ll definitely come back here, it’s fabulous.

Mark Chaplin

We were placed here for 10 nights by our insurance after my wife had a serious accident. The staff couldn’t have been more helpful, ice packs at 3pm or 3am were no problem and the duty manager checked on us every couple of days which was kind. Breakfast was a real treat everyday and the pools relaxing and well supervised. Lunch by the pool was high quality and the staff friendly but professional. We look forward to visiting again when we can really enjoy the facilities.

Mark Hill

We stayed at the Seaside Palm Beach at the end of October, and it was one of the most relaxing holidays we’ve had in a long time. The hotel is great – the 70s theme is very cool, especially the vibe and décor of the formal bar. Would highly recommend going All Inclusive – we got really good value out of it. Our favourite part of the day was lunch at the pool bar, where the food was excellent! The premium drinks package was also above expectations, with Taittinger champagne on offer. The breakfast and dinner buffets are top quality, and the two à la carte restaurants are well worth a visit – especially since one visit to each is included in the All Inclusive. Lastly, it’s hard to argue with the location. The sand dunes national park next door adds to the tranquillity, and there’s a fantastic one-mile promenade walk along the clifftop to the next beach resort. If you can get a beach-view room, the sunrises are spectacular. Overall, a strong recommend!

Alnoor

We stayed 6 nights at this resort. They immediately acknowledged my Marriott elite status and upgraded by room. We had a wonderful time as the resort is close to the beach, the sand dunes, boardwalk and great restaurants nearby. Parking was free however, a bit challenging at times to find a spot. However, the staff were really helpful. The breakfast was always awesome and organized. No line ups to be seated and great variety of breakfast selection. The Manager on duty always greeted us with a smile. The staff were always ready to help. We also had dinner at La Bodega and it was 1st class from the food to the staff. Highly recommend it! We would certainly would come back to the resort!

Zoe Oliver Travel

We recently stayed at Paradisus Gran Canaria for four nights as two couples and had a fabulous experience from start to finish. From the moment we arrived and were welcomed with a glass of cava, we instantly felt relaxed. The hotel is beautifully maintained with a calm, peaceful atmosphere, and the staff were consistently friendly, attentive and genuinely welcoming throughout our stay. We had upgraded to The Reserve, which gave us access to an adults-only pool, premium drinks and a separate breakfast area, which we especially enjoyed each morning. Although we didn’t manage to take full advantage of everything included (due to only staying four nights), it definitely added an extra level of comfort and exclusivity. Our room was spacious, clean and very comfortable, and the food across the restaurants we tried was delicious with great quality and variety. One of the things that really stood out was the range of activities available. My husband loved the watercolour workshop, and I attended a glass workshop where I came away with a gorgeous pendant, such a special keepsake. The stargazing experience was also a highlight, seeing Jupiter clearly, including its orange bands and four moons. The pool was a nice temperature, and with the beach directly in front of the hotel, it was ideal for morning walks. I really appreciated the attention to detail and overall guest experience. We came home feeling properly rested and would happily recommend Paradisus Gran Canaria to anyone looking for a relaxing, high-quality stay. I’ve also shared more photos and highlights from our stay over on Instagram (@zoeolivertravel) if anyone wants to see more.

Tom Woods

Great family stay. Well appointed rooms, if not the biggest (premium room, ocean front - having a cot and extra luggage for a less than 2 year old did not help). Great to get a sea view room as the alternative is overlooking the road, albeit with some scenery behind. Plenty of sunbeds, great pools, right on the beach too. I expect we benefitted from visiting just after February half-term, as I imagine it gets busy in peak times. Food and drink quality high, including the buffet, which really was a notch or two above what I was expecting. Seeing lobster there on our first night really gave a good first impression. Activities, great for kids, with separate adult areas available for those who want to pay for that. They seemed busier to be honest, but were not an option for us. Outdoor cinema night, kids cinema too, yoga sessions, PT sessions, aqua aerobics, astronomy sessions, etc etc. Easy from the airport, pharmacy and even a small hospital pretty much opposite the hotel if required. They are the only things you'd need to leave the hotel for! I thoroughly recommend staying.

Jessica Houghton

Paradisus Gran Canaria is an excellent choice for solo travellers, especially if you enjoy wellness, creativity, and having activities to structure your day. The activities are a real highlight and, apart from stargazing, you don’t need to book anything in advance – you can simply turn up, which makes everything feel very relaxed. During my stay I did: - Bubble workshop (making a bookmark by blowing bubbles and adding paint/ink - though this was a bit underwhelming as we weren’t allowed to blow our own bubbles) - Watercolour painting workshop - Ragdoll workshop where we made a jellyfish using rags and some simple sewing - Yoga, mindfulness, and meditation sessions with Isabel (@baransu_studio) who was absolutely amazing and genuinely one of the best instructors I’ve experienced All activities are beginner-friendly and ideal if you’re travelling alone and want something to do without it feeling awkward. The staff were consistently warm and attentive. Antonio was lovely, and the younger man at The Shack (I think his name may have been Hamza?) was great, even bringing my favourite drink without me even ordering! There is table service at Ginger and The Shack (though not poolside). The food was very good overall. I agree with other reviews that sometimes the food at the Gastro Hall can be a little cold, but the variety was excellent and the restaurants were efficient with good menu options available. I didn't book The Reserve area but I spoke to several guests who felt it wasn’t worth the extra cost, which was reassuring. I had a premium double room which was stunning and lots of lovely extra touches. The guest experience team left me some chocolates, cava and a handwritten card in my room on birthday which was lovely. A few small improvements/comments: - More variety and rotation in activities, particularly more craft workshops and to keep things interesting for returning guests - An easier way to contact reception (e.g. WhatsApp or in-app messaging), although the app works well for requesting extra towels, minibar refills, viewing activity timetables or making restaurant reservations etc. - Slight disappointment that there is really only one main pool (others are the kids’ pool, paid Reserve pool or the spa, which costs €15 for 90 minutes) - More accessible pricing or solo-traveller-friendly rates. I would happily return for solo retreats, if the prices weren't so steep! Overall, a lovely, well-run hotel that really shines for solo travellers looking to relax, reset, and enjoy gentle daily activities.

Richard “Mr L” Lawson

Our third visit to this hotel as a family of three generations. In four words THE SERVICE IS EXTRAORDINARY. A very visible, welcoming and supportive General Manager, Marta , backed up by every staff member from rooms to pools to restaurants to bars. The buffet is bright, spacious and caters to every generation and taste. They won't be surprised to see us back! Thank you each and every member of the team. The best holiday hotel for its sector in the market that I have stayed in over the past 50 years.

Grace parsons

We stayed for 7 nights in The Reserve Premium Ocean View room. This was my first stay at a Melia hotel since achieving Gold status and my first all-inclusive experience. The resort is large with plenty of restaurants, bars and places to relax. As Reserve guests, we had access to a private pool, breakfast area, lounge and beach, plus up to three excursions. The food was excellent and the drink selection was great (tip: order a gin and tonic — they free-pour generously!). Although restaurants require reservations, the buffet was the standout for us due to its variety and quality. The ham and cheese wraps were -- chef’s kiss. Unfortunately, during our stay I had a jacket stolen from our room and my husband had €40 taken from his wallet. We reported it and staff apologised, saying they would check room entry records. We had thankfully locked most valuables in the safe, and I strongly recommend others do the same. It’s disappointing to experience this at a five-star resort. The spa deserves special praise. I booked a full body massage and a rituals treatment — not cheap, but worth it. The facilities were excellent, the treatments were incredible, and the staff (especially the receptionist who helped us choose treatments) were friendly and attentive. I highly recommend booking directly with them. For excursions, we chose the rum distillery and banana plantation. The distillery itself was enjoyable, but the hotel-organised transport was disappointing. We were dropped off with no clear return instructions, and after finishing we waited an hour in the rain for the taxi. Although the hotel apologised, they said it was outside their control. As a result, we cancelled the plantation visit. I wouldn’t recommend external excursions unless transport reliability improves. However, the in-house experiences (star gazing and wine tasting) were fantastic. Service overall was mixed. Some staff were excellent and attentive, while other times we waited over 25 minutes for service even when it wasn’t busy. One standout was José D, who was consistently hardworking and friendly — thank you! The rooms were lovely, with a well-stocked minibar, turndown service and a great private balcony. However, first-floor Reserve rooms can be noisy due to live music. It didn’t bother us, but light sleepers may want to request a higher floor. Lastly, the Circle membership was pushed quite heavily. The sales staff were polite, but being approached multiple times after declining felt overwhelming. Overall, I would rate the resort three stars. It’s pleasant, but to reach five stars they need to improve service consistency, address transport issues for excursions, and resolve the theft concerns.

Paul Richards

There was only 1 thing wrong, having to leave the hotel to come home! The staff, the rooms, the cleanliness, all 5 stars. We had an amazing time, rooms were huge and kitchen fully equipped with everything you need, even a dishwasher! Location was superb on one of the islands most popular beaches. Bus stop and taxi rank directly outside, 2 mins walk to the beach which has a hide selection of restaurants and mini supermarkets. Just up the hill is a Spar. 20 mins walk along the seafront coastal path is Puerto Rico which is another beautiful seaside town. We are already on planning our return.

CJ O M

Absolutely beautiful! Perfect location, spotless rooms with great facilities. Staff are very friendly (especially Sunny). Would highly recommend. We will be back.

J H

Very friendly personnel! 🤗 We love the place! ❤️ They really disserve five stars! ⭐⭐⭐⭐⭐ But both the rooms and the pool has a lot of defectives and REALLY needs a brush-up... The beds are really bad... 😬 Therefore I can unfortunately only give the place three stars.... But we will be back again with the whole family! 🤩

Таня Саранчук

Everything was just wonderful! We really enjoyed our stay, even though some of the furniture was a bit old. But the location, atmosphere, and the view were excellent. Great staff, always clean and cozy, and the rooms were spacious. The reception staff was especially friendly and pleasant. Thank you! I would definitely choose this hotel again.

Fenna

Nice and calm apartments with everything you need; tv, sunbeds, dishwasher, washing machine, kitchen equipment, a safe, iron etc. Waking up by hearing birds, is also very nice! Also very tidy and neat. The staff was friendly and the location is amazing, in front of the beach. Parking is often possible (and free!) but at busy beach days it can be very hard to find an empty spot. The swimming pool does not seem to get used. It is possible to get beach towels from the hotel. Nice service!

Nicole Annan

I’m late in writing this review, but my boyfriend and I had the best stay at the Santa Catalina. What a special place! We stayed in a suite with a private patio. The room was luxurious and spacious. The building is historic with gorgeous architecture, and the grounds were so fun to explore. It really feels like a palace. We enjoyed both the rooftop and ground level pools, with their respective bars/dining. The lobby bar was lively in the evenings with live entertainment and friendly staff. There were lots of interesting people staying here - We met and made friends with several other guests. Every single staff member that we interacted with was kind and helpful. Also, the value for cost was exceptional. We felt the room rates were very reasonable, especially compared with rates in the US. We highly recommend!

A

Sadly was not as great as expected. After research this hotel came highly reviewed. The first day, the staff had forgotten to bring up our suitcases. We had to go downstairs to retrieve them. Thankfully the staff for the rest of the stay were very friendly. It is advertised as a family hotel but I think it is more of an adult hotel. They did not have any heated pools for children, which when having a toddler this is necessary. The rooftop was adults only so couldn’t enjoy this. Plus they had a party on the roof which could be heard from the rooms right below. The breakfast was quite nice and had variety of foods.

Cristian Popescu

I initially tried to book through Booking (the reservation was cancelled midway), then booked through Barceló. Somehow, I ended up with two rooms, even though the Booking reservation should have been automatically cancelled since I didn’t pay within the required time. I was told I needed to contact Booking to resolve this, which honestly shouldn’t be my responsibility - especially while on vacation. Sorting miscommunications between the hotel and Booking is not my job. Parking is not included either, so that’s an extra €20 fee (“only the king gets free parking” - for a €400/night room). After that, we went to the room and, surprise… someone was already there. Because of this, we were offered a VIP package with spa access. To be honest, the spa should already be included in the base package. I’ve never stayed at a 5-star hotel where spa access costs extra. The spa itself is very basic and feels quite old. You can clearly see water infiltration on the ceiling. People move from the sauna to the pool without showering, or from the pool straight to the sauna without a towel. That said, credit where it’s due: the hotel restaurant is very good, with quality food at reasonable prices, and the same goes for the rooftop bar.

Omar Choudhury

A truly fantastic hotel worthy of a five star rating. The staff were very friendly and attentive. The atmosphere was classy and the food delicious. The breakfast was amazing. The rooms are very well specified. No complaint and I would go back again.

Shida Khan

We have just returned from a 4 night stay at the Santa Catalina Hotel. We have had a wonderful stay, the rooms are immaculate, the staff are friendly and welcoming and nothing is too much trouble. They are professional and hard working and always greet you with a smile and a hello. Breakfast was fresh and varied and delicious and plentiful. Our stay was just perfect and we would highly recommend this hotel for a great stay!

Chandrakumar Arunachalam

Lopesan Villa del Conde is a beautiful property with a great atmosphere, but the service inconsistency—particularly regarding dining—was disappointing for a resort of this caliber. ​As a celiac traveler, I found the dietary accommodations frustratingly difficult. The food labels lacked clear allergen information. Neither were the staff able to help me. During dinner on January 22nd, there was a stressful incident where staff claimed I hadn't ordered a gluten-free meal, even though I could clearly see my order and room number on their list right in front of them. Some of the service staff here definitely are unfriendly, unhelpful & borderline rude. It felt far from the smooth, hospitable experience you expect here. ​On a positive note, the staff at the swimming pools were very knowledgeable, and the breakfast team did a great job. ​While the resort itself is lovely, I’d recommend skipping the dinner upsell. The restaurants nearby offer much better food quality and hospitality. It was a good stay overall, but the service gaps left me feeling let down.

Johnathon Rawcliffe

What a fantastic place, on arrival you are met are people to take your bags to your room. At reception they are very friendly and helpful and are great with kids. They offer you a drink on arrival. The room is fantastic very spacious. The food is great with fantastic staff at hand to make sure you enjoy. The entertainment is great with shows at night and the children mini club is run by a really fantastic lady our 9 year old raves about her. You are only 10 mins from shopping centre area. Will definitely be coming back

Madeira Happy Tours

What a great resort for holidays! The vila was so spacious and clean. The pools and gardens are set amoung an idylic landscape and one feels so relaxed in the atmosphere created by the arquitects. All staff are very friendly and not intrusive. Good entertainment in the evenings. The location of the resort is perfect, by the sea and with the promenade leading to the restaurants, shops and the dunas. Least but not the last, breakfast and buffet dinner are of high quality and variety. It is a feast for all your senses. We highly recommend the hotel.

Jamie

Thank you for a nice holiday M and my fiancee stayed in July Check in was a bit slow and it would be nice if we were welcomed a welcome drink, a glass of cava, beer, soft drink that would be a nice touch. I stayed at a 5 star hotel in Tenerife and it’s very nice to be offered a drink on arrival. Rooms are a nice size and was clean but we had to keep asking for more towels and toilet paper and the bathroom for wasn’t spotless. Staff around the pool a bit slow to be served there needs to be more staff during the summer time July/August One thing that could be added would be water filters around the hotel corridors instead of having to pay a lot of euros for water bottles and they are small! I would like to fill my own bottle of water so please do add water filters! Buffet was ok the food was mostly the same every night - would be nice to change it up or even have theme nights like Italian, Chinese etc Also staff in the resultant wasn’t the friendliest I would say the hotel caters more for adults than kids I would like to see them add work shops around the pool like candle or soap making that would be nice instead of loud same old games work shops would be a nice touch I would like to Also ask if you could make the sun beds more comfortable and put a nice thick cushion on them All in all a nice hotel and manager was friendly but I hope they make a few changes for when we hopefully return Thanks

Deborah Taylor

Unfortunately, this hotel no longer lives up to its five-star rating and, in my view, can only be considered a four-star experience at best. The room amenities were disappointing. Towels were almost threadbare and there were no face cloths provided. Bathroom amenities were minimal and were not replenished during our stay. Even basic conveniences felt unnecessarily complicated — daily coffee and tea had to be ordered via a QR code rather than being restocked as standard. Service was inconsistent. While some members of staff were genuinely delightful and helpful, others were disengaged and, at times, came across as rude. One particularly frustrating experience involved having to repeatedly search for someone at the pool bar simply to pay the bill. We were staying on an all-inclusive package, which included wine with dinner in the buffet restaurant. However, this was served only in small bottles and the quality was very poor, which detracted significantly from the dining experience. We had a dinner reservation one evening at OVO but we left before ordering as nobody came to take our order. The manager, there gave a poor impression and was disinterested. Having stayed at this hotel previously, the decline in standards was noticeable and disappointing. The overall impression is one of cost-cutting, and unfortunately it shows in both service and amenities.

Kerri

Excellent hotel. Easy parking. Accommodating staff. Breakfast was great and fresh eggs cooked to order. The room was nice and had great views. Picture is from balcony. AC worked great. Enjoyed our stay so much we decided to stay an extra night at the end of the trip! Restaurant on site is delicious!

Pete Northwood

Reception staff very welcoming and friendly They were happy to move our room away from children play area/pool with our new location overlooking the pool and mountain backdrop. Breakfast included was excellent sitting inside or outside. Pool area never too busy. Location of hotel meant a short stroll to the many restaurants and picturesque town. Weather was ideal sunny 20plus day cooler evenings but what a treat from February in England!!!10 days not long enough Thourally recommended hotel and Mogan We will be back!xx

Bastian Sørli

I would give 6 if I could! We are a family of five, and this is our second stay at Radisson Blu Arguineguín this year. The first time was in May when our youngest son turned 5 – it was an amazing experience, The restaurant had decorated the table for his birthday – such a thoughtful gesture. Now we are back in September to celebrate our other son’s 7th birthday. From the moment you step out of the taxi, you are greeted with smiles and first-class service. The hotel is quiet and relaxing, there are always sunbeds available, the rooms are beautiful, and housekeeping does an excellent job. This time we chose half board, and both breakfast and dinner were excellent – the waiters are truly wonderful. The spa is also fantastic. A special thanks to the hairdresser Tamara who cut both me and my son – we were very happy! All the staff lift the experience into something truly unique. If I could give 6 stars, I would. We will definitely be back.

Marcus Trostek

I very well located hotel in the Anfi area. Rooms with good views and sunbeds for everyone. Good temperature in the pools and good cleaning of the rooms. We’ll be back!! ☀️

Lee Blyth

Good 4 star (breakfast 5 star). Location not near beach or port if with older people - it’s 15 min walk to the front. Our rooms were great on appearance but we had several issues (drain flies, insects and ants, cockroaches!) which kept appearing out of nowhere. The kids loved the large slightly salty pool - very warm and big enough for a lot of children. Breakfast staff were A+ as was the breakfast itself. Truly 5*. It’s a nice place but just lacks a certain ‘holiday feeling’ with its modern design and position. Sports facilities are also good but book up fast. Entertainment is standard fair but everyone seemed to enjoy it and the performers made a big effort to entertain and engage the crowd. The kids loved the magician particularly. Dads = beers are cheap here and they have footy on if that’s your thing. Nice hotel but not great. Recommend Masplomas over Mogan for 1week or more stay.

Ulrikke Narvesen

Great Luxurious place! The atmosphere is amazing. I wish I could be here longer. The staff is amazing and helpfull as well. The rooms are not very soundproof though, so the first two nights we were neighbours with a crying baby so we could not sleep at all but we went to the reception in the middle of the second night and they gave us another room without hesitating. So that saved our holiday. The breakfast is really great too! And pools, wow!

Linda Allbris

My stay at Lopesan Baobab Resort was truly exceptional and exceeded all expectations in every possible way. The culinary experience was outstanding. The quality of the food, the variety offered, and the attention to detail were of an exceptionally high standard. Equally impressive was the restaurant service, which was consistently professional, attentive, and delivered with genuine warmth. The service throughout the hotel deserves special recognition. The reception staff and bellboys were absolutely exemplary, efficient, welcoming, and always willing to go the extra mile to ensure a seamless and pleasant stay. In addition, the Guest Relations team was consistently available and highly dedicated, playing a key role in making the overall experience both smooth and memorable. The hotel’s surroundings are nothing short of breathtaking. The architecture, atmosphere, and overall design create a unique environment unlike anything I have ever experienced before. It truly feels like stepping into another world. In every aspect, Lopesan Baobab Resort delivers excellence. I would highly recommend this hotel to anyone seeking a luxurious, distinctive, and unforgettable experience.

zahessan kiru

We had a wonderful stay at the Lopesan Baobab Resort and felt very comfortable from the very first moment. The resort is extremely child-friendly and perfect for families. Our little one had so much fun – there was plenty to do and discover for children. The staff deserves special mention: everyone was very attentive, friendly, and always helpful. They even offered baby-friendly food, which was a huge plus for us as parents. Overall, it’s a fantastic hotel with a great atmosphere, excellent service, and ideal for a relaxing family vacation. We would definitely love to come back! ⭐

Oana Maria Ursache

highly recommended, stunning decorated, with incredible attention to details, attentive staff from reception to room service, excellent food and lots of places to sit by the pools or swim in the canal around the facilities, very relaxing. Great entertainment in the evenings. Large beautiful rooms, comfy beds🥰 definitely worth to stay again. We had 2 rooms booked with excellent price/quality rapport. Wasn’t overcrowded, just perfect to enjoy. Many families having a great time with young children. 🤍 Thank you!

Laura

Extremely disappointed with our holiday at the Lopesan’s Boabab which was far from the hotels description as a holiday for relaxation, escapism, outstanding service and a lux collection. There was no meet and greet or concierge service for luggage to the room and no arrival drinks were given. We did not get a fast check in and check out as there was no dedicated person at the unique counter and we had to wait every time we visited the desk as they were busy with the normal guest que or other unique customers. The main buffet which was recommended at checkin over the unique restaurant consisted of queuing which I’ve never had to do on a holiday before. We were not provided with Tea and coffee and no staff members knew what tea was. When we found the tea and coffee machine, we had to search for the tea bags and milk. The bags in a draw and milk from the cereal bar then poured into a glass. No glasses were available at the juice bar and items of cutlery were missing to obtain food so poor hygiene was being used by all. The toaster did not toast and fell behind the bottom tray onto the counter top. This was raised to staff but not fixed. After 3 days of frustrations at the wild goose chase buffet we went to the unique restaurant which had a better service but more limited options so still not great for unique customers. The venue was loud all day with entertainment which catered for small children which was at a high volume and not what the hotel is described as. We could hear children crying and screaming all day and children’s songs playing loudly across the resort each day. Our unique room was next to a family with 3 very small children with crying through the night and up early crying in the morning. Our pass for the lift to the unique lounge did not work and was reset twice (after lengthy waits at the unique counter) and still did not work. We had to get off at the 4th floor and walk up to the 6th to enter through a back door. The selection was very poor and did not cater for vegans neither. Our room was not cleaned until late afternoon and there was no clean me or don’t disturb signs to ensure that it was cleaned when we were out. Without the signs we were disturbed frequently with the staff just walking in as they wanted. The pools were very cold with a high concentration of chemical causing immediate wrinkling of the skin. We were chased out of the restaurant for payment which was quite embarrassing. At other hotels we give our room number (as we did) and then we pay the total at the end of the holiday. At checkin we were advised that we could only attend the spa across the road once and that our 15year old would be fine to attend the spa as we wouldn’t be there for the day that 12 years plus can attend. The spa then refused for him to attend due to his age even though the resort agreed. Unfortunately we left the holiday in need of an holiday. The hotel should be advertised as a novelty for children not luxury and relaxation and certainly not 5 stars with an outstanding service.

john hamley

Wow what a great hotel. ALL the staff are friendly, helpful and professional. Car parking in a secure car park was free- a nice touch. Bar and drinks generally sensibly priced and well prepared. Food, sadly by our choice we can only say breakfast was great, we either didn’t eat dinner or were out wandering. Only one thing would have been better, the tv, good but not a smart tv and no option for streaming services- Netflix etc. Oh and the gardens are amazing, manicured and peaceful. Loved our stay

Katarina Kovacevic

Me and my family are absolutely delighted with our stay! The hotel is much nicer and prettier than on photos, which almost never happens. And the food, omg, this was an absolute highlight. Also, we were staying during Christmas and every kid (including our toddler) got a present from Santa. The present was a very nice wooden toy, exactly for his age. I 100% recommend this hotel!

Paul Kirkham

3 visits to this wonderful resort so far. Always a delight with superb service and 5 Star meals. The staff are the most friendly I’ve ever encountered. The room decor is modern and functionally with exacting detail to service and appearance. If you want a tranquil and relaxing place to enjoy sprawling gardens and beautiful pools, and with the quickest access to local beaches and attractions, this is your best bet.

Ben

Amazing location and hotel has been recently refurbished so looks fantastic. Staff are very accommodating and great with little people, our one year old lived the staff. Food was always the same quality and the expectation of a buffet. Would come again.

A K

Just home from this fabulous hotel. Our room was great, beautifully decorated, overlooking the pool and sea. We liked the gate that took you straight out to the beach. The service was excellent from all the staff, from the lovely ladies who made up our rooms each day, to everyone on reception and in the restaurants. We especially loved the 2 meals we took in the a la carte restaurants, really first class dining. We definitely recommend and will be back.

Nigel Williams

We had a lovely 7 night B&B break here last week. The hotel is maintained to an extremely high standard and the staff were all super helpful and friendly. The standard of food was very good and the hotel facilities were first rate. I would have preferred that the Brasserie restaurant was open more frequently as the food was excellent and reasonably priced. Drinks prices in the hotel were also reasonably priced. The hotel is located at the quiet end of Meloneras which was perfect for us. We enjoyed our stay there so much we have already booked our return for next year (2 weeks half board this time!).

julie madsen

We had a wonderful stay at this hotel and would definitely recommend it. The staff were incredibly kind and welcoming. Upon arrival, we were offered champagne, lemon water, or still water while the receptionist explained everything about the hotel during check-in, which gave a great first impression. The hotel is very clean and well maintained. The shampoo, conditioner, and other toiletries were of good quality. A big plus was that no one reserved sun loungers by the pool, which made the atmosphere much more relaxed. The town itself is very cozy, quiet, and peaceful, with a lovely beach and a supermarket close by. With good walking shoes, it’s not far at all to Puerto Rico, and there is also a direct bus that’s easy to use. The hotel staff are always happy to help with directions or transport. There is live music every evening after dinner in the lounge bar. It can be a bit loud and can be heard in the rooms, but thankfully there is a reasonable end time, so it didn’t disturb us too much. The bars are great — the staff work quickly and really try to make everyone happy without letting anyone wait too long. The buffet is excellent for breakfast, lunch, and dinner, with a very wide and varied selection, so there is truly something for everyone. A special mention goes to Airam in the lounge bar — super friendly, amazing drinks, and such a great vibe. He sang along to the music and had an incredibly positive and fun personality that really stood out. All the other staff were also very friendly and always greeted us politely. Overall, a fantastic experience in a calm and welcoming hotel.

Karen Dixon

My husband and I stayed at the H10 in Meloneras in November 2025, joined by our best friend who had the room next to ours. From start to finish, the experience was exceptional. Even before we arrived, the staff were incredibly helpful — arranging golf bookings for my husband and friend, and answering my questions about the gym equipment. Their communication was warm, efficient, and genuinely welcoming. When we arrived, the team greeted us with such friendliness and happiness that we instantly felt relaxed, especially with the lovely welcome drink. Our rooms were superb, beautifully located, spacious, spotlessly clean, with wonderfully comfortable beds and glorious views. It truly felt like a little haven. The pool and deck area were pristine — sparkling water, clean surroundings, and plenty of space to relax, which is something we really value. The food throughout our stay was excellent, with plenty of variety, and the entertainment — should you choose to enjoy it — was fun and of a very high standard. The hotel’s location is ideal: quiet, peaceful and overlooking the sea, yet only a 10–15 minute stroll along the beautiful seafront to Meloneras, where there are plenty of shops and restaurants. We passed many other 4- and 5‑star hotels on our walks, but remained convinced that the H10 was by far the best. In fact, we were so impressed that we’ve already booked to return next month — something we never normally do, as we usually prefer to try new places. But this hotel feels perfect for us, and we’d genuinely worry about being disappointed anywhere else. A heartfelt thank you to every member of staff at H10 Meloneras. Every single person we encountered was happy, friendly, helpful, and welcoming. Without fail, anyone I passed greeted me with a smile and a hello. It made our stay feel truly special. Highly recommended in every way.

Rudy Jean-Paul Hassam

Our stay at the H10 in Las Meloneras (December 2025) was, in large part, excellent. The hotel's design is a standout feature—it is modern, spacious, and impeccably styled. At no point did we feel crowded or lacking in personal space. The staff, in their individual roles, were consistently present and welcoming. Special mentions must go to the team in the Spa and the staff in the main dining room and reception bar area, who were exceptionally friendly and contributed greatly to the pleasant atmosphere.The food was a definite highlight. Breakfast and dinner buffets were impressive: the quality was consistently high, the presentation was inviting, and the variety of choices catered to all tastes. A particular entertainment highlight was "Duke's Band" and their tribute to Queen, which was an absolutely outstanding show. Areas for Improvement: The main issue we encountered was a lack of coordination and consistent information among the staff. On several occasions during the first few days, we received conflicting or misleading information regarding the location of facilities like the doctor's office or the padel court, as well as opening hours and restaurant access (e.g., being mistakenly directed to the à la carte Gaudi restaurant reserved for Privilege guests). It would greatly improve the guest experience if all staff members had a firm, general knowledge of the hotel's key locations and policies to provide accurate guidance. In addition, the nightly entertainment program was somewhat underwhelming aside from the fantastic Queen tribute.

GM

Perfect hotel with excellent facilities. Great services and relaxed atmosphere Lovely pools Only thing that takes the shine off is the benefits of privilege customers. It's not fair that all inclusive cannot enjoy the a la carte restaurants Staff are friendly and always helpfull