5 Star Gran Canaria Holidays

Dimitry Summerboy

The rooms are exceptionally clean, and the hotel grounds are beautifully maintained. The property offers different pool areas, including family-friendly zones as well as adults-only spaces, which makes it suitable for all types of guests. Breakfast is varied and of high quality, with outstanding staff service , special thanks to Ian from the restaurant (apologies if I got the name slightly wrong). The Front Desk team is always ready to assist and resolves any questions quickly and efficiently. Timo, the Front Desk Manager, together with his excellent team, ensures a consistently high standard of service throughout the stay. You may also see the General Manager around the property, making sure that guests are always satisfied and well taken care of. I would definitely recommend this hotel without hesitation.

Dominika Zaton

Fantastic stay at this hotel - highly recommend- all the staff here were so welcoming and caring (all teams from reception, hospitality, housekeeping or pool service); lovely decor throughout, top level facilities, the spa gym and wellness area is very cool, nice to have the adult only quieter pool as an option also although the hotel has a very peaceful vibe anyway; Good choice of activities and really enjoyed the different musicians throughout the day, free bikes to rent was a nice surprise and it's a great location to explore, you have shops, restaurants and of course the dunes within a few minutes walk and the bus stop if you want to go further afield. The bedrooms are lovely and housekeeping also do an afternoon refresh for towels, toiletries and water. Really can't fault anything, we had a wonderful holiday, thank you Seaside Palm Beach ❤️

Pauls Miculis

⭐⭐⭐/⭐⭐⭐⭐⭐ We had a good stay overall at Seaside Palm Beach, but there are definitely some pros and cons. The best things about the hotel are the location, the atmosphere and the pool. The location is excellent and very convenient for exploring Maspalomas and the surrounding area. The pool was warm and really enjoyable for swimming, and the overall atmosphere around the hotel felt relaxed. The staff in the restaurant were also friendly and professional. Our room was cleaned every day, and the beds were big and comfortable, although the pillows were quite flat. We had a pool view, which was nice, but during barbecue nights some smells came into the room when we opened the window. Breakfast had a good selection of pastries and sweet options, but there were very few vegetables or salads available. We also tried the tapas restaurant, which was decent but not amazing considering the price. Drinks at dinner are not included, so the overall cost adds up quickly. The design of the hotel is very unique, with a colorful retro 1970s style. Some people will probably love it, others might find it a bit unusual. The hotel also seemed to attract mostly older couples (many German and British guests), and we were probably among the youngest guests there. There were also almost no activities, which might make it less interesting for younger travelers. There were a few issues as well. Because of the way the bathroom is placed in the corner, the bathroom floor often flooded after showering. The hotel is also quite expensive, and overall it felt like you slightly overpay for many things. One thing that was honestly a bit sad to see was that the hotel keeps pigeons in crates on the property. They were fed, but they were clearly trying to escape, which didn’t feel very humane. Cleanliness overall was good, but we also noticed staff dropping or breaking things fairly often, more than we have experienced in other hotels. So overall, we did enjoy parts of the stay — especially the pool, atmosphere, and location — but considering the price and some of the issues mentioned, we probably would or wouldn't return. Final rating: a strong 3/5. Edit: pillows weren't available and we didn't receive any menu.

A C

Seaside Palm Beach is one of the best hotels I’ve stayed at in Gran Canaria. The location is unbeatable — just steps from the Maspalomas Dunes and surrounded by a beautiful palm grove, which makes the whole setting feel very special and relaxing. The design is unique, with a retro style that feels fun but still very elegant. The facilities are excellent: multiple pools, a wellness area, and plenty of space to relax. I especially loved the outdoor areas and how calm everything feels despite being a larger hotel. The food was another highlight. Breakfast had a huge variety and everything was very high quality, and dinner was consistently excellent. Service throughout the hotel was exactly what you’d expect from a 5-star property — professional, friendly and very attentive. If you’re looking for a luxury stay in Maspalomas, especially close to the dunes, this is a fantastic choice.

Mike Romanowicz

Really disappointing stay. We booked Seaside Hotel specifically for the wellness facilities. The sauna and steam room were a big part of why we chose this property at this price point. During our stay, a wind event led to what they called “force majeure,” and half the hotel was effectively shut down, including the spa facilities. No alternatives were offered. No extended hours. Nothing. I completely understand prioritizing safety. What I don’t understand is how you can close major amenities and still expect guests to pay the full $600+ nightly rate without any adjustment. When a significant portion of what you’re selling isn’t available, the price should reflect that. That’s basic fairness. What made it worse was the follow-up, or lack of it. After raising the issue, the executive team said they would “look into it.” No one ever got back to me. I had to chase them down myself just to get closure, and even then the answer was essentially no compensation, no credit, nothing. Just a rigid stance and a shrug. For a hotel that markets itself as luxury, the service recovery was anything but. Luxury isn’t just nice furniture and a beach location. It’s how you handle problems. They failed that test. There are plenty of hotel options in Maspalomas at this price point. This one is absolutely avoidable.

Cameron Spiller

Our stay at Paradisus was nothing short of spectacular. The staff are first class, the hotel is first class! Usually when writing a review like this I have one or two little niggles or faults with the hotel but I genuinely haven’t got a single fault to give. The food was fantastic, the à la carte restaurants were so easy to book into with the concierge over WhatsApp (not sure if this is just for the reserve guests) We also never struggled to find something to eat in the buffet either (which coming from a pretty fussy eater is unheard of) No task was ever to much to ask for! We spent some time between both pools, at the main pool there was never a struggle for a sun-bed (infact it felt empty at times with the amount of beds available) The reserve pool is top notch, while it is considerably smaller and there are less beds available, Fiona made this experience feel like absolute luxury providing drinks and snacks poolside throughout! Fiona is a Pina Colada queen! That being said, you could equally have just as great an experience without booking the reserve, the whole hotel is absolutely stunning and pretty much everything is included with the standard booking (other than the reserve pool and the reserve lounge) The rooms were always immaculate, the turndown service in the evening provided a little added sparkle by popping some chocolates on our bed and providing fresh aloe Vera in our bathroom every night! (Which was sorely needed given the weather was so hot) The entertainment in the evenings was good, usually was either a live artist or something for the kids. If the entertainment isn’t for you there are places locally you could go within walking distance of the hotel but we were happy with the atmosphere in the hotel itself! I don’t usually make this sort of remark, but I could return to the paradisus over and over and never get sick of it there! It’s absolutely magical and all the staff make this hotel simply exceptional! We both had the best time and hope to return soon! ❤️

Reni Ibikunle

Stayed here for a week with my husband, we had an incredible time. The hotel is perfect, beds were super cosy and the pool and facilities were 10/10. The staff made the trip even more memorable. Everyone was super attentive I’ve honestly don’t remember the last time I received such great service. Monette, one of the hostesses was incredibly sweet, and was there pretty much every day attending to our needs. Annie was another staff member who made us feel so incredibly welcome. For an all inclusive resort, the food was pretty good, I would say 9/10. The breakfast selection had everything you would want, and the restaurants were outstanding. The buffet for lunch and dinner was pretty mediocre but we only went there the first night so that was fine. Big shout out to the lovely kitchen staff who are working incredibly hard to keep everyone fed. Sarah, Marco and Jesus at Mascalzone (the Italian restaurant) are doing a fab job! The only downside was that the line at the pool shack can get really long around 11am-1pm as I guess that’s when everyone starts having their first drink. Sometimes there was only one or two bartenders working there during busy periods. Kudos to them, they tried their best to speed things up. But truly that’s the only negative I could think of. We will definitely be coming back here.

Andy Furkins

Fabulous Hotel which is enhanced by brilliant staff who care about their work. Excellent rooms, great food. Lots of choice here but I recommend The Winery with the wine pairing. You have to pay extra for this but with Javier and Nico to take you through the evening you are bound to enjoy Vibra bar makes great cocktails btw. Highly recommended

Yannik Grundei

We are still honestly stunned by the quality of our nine-day stay at Paradisus Gran Canaria. We’ve stayed at some resorts before, but this one completely redefined our expectations of what a luxury all-inclusive can feel like. From the moment we walked in, the vibe was just effortless; sophisticated, yet incredibly welcoming. The culinary variety is mind-blowing, and the quality is consistently top-tier. Two spots really stole the show for us: Lemon Fish—you absolutely must try the Peruvian ceviche, it’s a total game-changer—and Peseta, which felt less like a standard dinner and more like a guided culinary journey. We decided to upgrade to the Reserve option, and we can’t recommend it enough. Having that extra layer of exclusivity, especially at the private pool and lounge, made our downtime feel like a true retreat. It was the perfect place to just kick back, enjoy a drink, and really soak in the holiday atmosphere. The service throughout the resort isn't just "good"—it’s phenomenal. Every staff member we encountered was genuinely kind and attentive, but a few people went above and beyond to make our stay unforgettable. A huge thank you to Estefan in entertainment; we never thought we’d be excited for Aquagym, but his positive energy, vibes and motivation were so infectious. He’s an absolute standout and makes sure we all leave with an unforgettable performance at the pool. In the restaurants, Brandon was always so attentive, and Jaime at the Shack quickly became our favorite. If you’re craving the best tacos and Caesar salads, head his way. He keeps the cocktails flowing and the mood light, even on hotter days. The Reserve team really took care of us, too. Stefanie made our breakfasts feel so personalized and really set the tone for our mornings, and Maivelys at the pool was always one step ahead, whether it was checking on sunbed availability or bringing over a quick snack. She made everything feel so easy and lovely., The guest experience was made smooth and welcoming thanks to Sergio, as he was introducing us to the amenities and coordinated with the team all the outside excursions. His recommendations were spot on; our day trips to the banana plantation and the hike to Roque Nublo were true highlights of our trip. Finally, we want to thank Elena at the Front Office for the always friendly and helpful service, making our stay and final checkout seamless and comfortable. Honestly, if you’re looking for a superior experience where everything is taken care of, this is it. We’re already trying to figure out when we can get back! — Paulina and Yannik

Lucie Kočková-Amortová

I’m coming to the end of my first stay here (definitely not my last, though) in this lovely place where dreams really do come true. I’ve been searching for my place for years. We used to have our favourite one in Mauritius, but ever since I started enjoying solo beach holidays in the summer, I hadn’t found anything that truly felt the same—until now. What stands out the most is the privacy of The Reserve: no crowds, no screaming or crying kids, just peace and relaxation. The destination concierge service is outstanding, and so are all the other perks that are included. It’s absolutely worth the money, and I can’t wait to come back. I’d love to point out a restaurant or a massage therapist. I’m bit scared though. If I do, everything will be taken next year🤣. Although everyone here recommended La Peseta, it just wasn’t my place. It’s excellent, of course, but my heart belongs to Kanna, where I ended up spending far more evenings than anywhere else. Lemonfish wasn’t the best choice for me since I’m not a fan of raw fish. Mascalzone is another great option—even if it may seem a bit odd to visit an Italian restaurant while you’re in Spain! My spa therapist was Made, and I absolutely fell in love with her massages. After my first treatment, I didn’t want anyone else for the rest of my stay. That’s why I can hardly comment on the other therapists, but I’m sure they’re all highly skilled as well.

Liane Long

Just returned from a couples holiday here. Overall I would say a fab place in a beautiful location overlooking the beach. Ricardo on the reception was just so lovely, always had a friendly hello whenever he saw us. The apartment was very spacious, and had a wonderful big terrace. 2 sun loungers, a parasol and glass table with 4 chairs. Think they vary, some even have pools depending on which one you book. I would say the apartment was well equipped with all we needed , lovely in all rooms, from living room to bedroom to kitchen. The only thing I would grumble about is the shower, its so tired and defo needed some tlc! Just because something still works it doesn't mean it has to stay old and dirty looking...it looked like in a previous life it had been a fancy one with jets but unfortunately they didnt work now. When we had a towel change they gave us a bath mat covered in bleach..... There was a lovely bar attached to the hotel, great atmosphere and lovely staff, it was open till midnight on some days too which was nice. And lots of eating places along the beach too, nice beers and cocktails. Also they take a€100 refundable deposit at the start of holiday too. Would stay again but maybe not in room 104, would book one with its own pool next time. Although the main pool was nice some of the decking was old and soft, maybe in need of repair. Happy holidays 😎

Caitriona Dempsey

Lovely place to stay if you want to be right on Playa Amadores. The apartments are really lovely, very clean & well maintained with everything you need for a self catering holiday. The pool area is small but in the height of the summer season we pactically had the pool to ourselves as everyone goes to the fabulous beach across the road. The restaurant was closed during our stay so I can't comment on that. Amadores is very quiet so if you want night life it's 5 min taxi ride or 20 min walk away in Puerto Rico. Overall I really liked these apartments & I'd be happy to stay here again.

Julie Milton

Brilliant location across from the beach & lovely room with everything you would want, kettle, toaster, coffee machine, hob, combo microwave & large fridge freezer & English TV. Lovely friendly & helpful staff. beach restaurants & taxi rank outside, just under 6 euros into Puerto Rico for the nightlife! Have had an amazing time!!!!

Keira

The tall, white, old, male receptionist was extremely rude and intimidating. I am a young girl and i was by myself at the time i had this encounter with him, i politely asked to use the reception toilet and got shouted at as a result. The incident made me very distressed and i will never be revisiting this hotel again.

Paul Richards

There was only 1 thing wrong, having to leave the hotel to come home! The staff, the rooms, the cleanliness, all 5 stars. We had an amazing time, rooms were huge and kitchen fully equipped with everything you need, even a dishwasher! Location was superb on one of the islands most popular beaches. Bus stop and taxi rank directly outside, 2 mins walk to the beach which has a hide selection of restaurants and mini supermarkets. Just up the hill is a Spar. 20 mins walk along the seafront coastal path is Puerto Rico which is another beautiful seaside town. We are already on planning our return.

Salisa Hartney

My mum and I stayed at the Royal Hideaway Santa Catalina to celebrate her 50th birthday, and it was truly an unforgettable city break. From the moment we arrived, we were blown away by the hotel’s stunning architecture and timeless elegance. The hotel is absolutely beautiful, with luxurious facilities, gorgeous pools, a fantastic spa - we had one very relaxing massage. The gardens and grounds are simply breathtaking—so beautifully maintained that wandering around them became an activity in itself. Every corner felt peaceful and picturesque, making it a joy to explore and soak up the atmosphere. The location was perfect too—close enough to explore everything Las Palmas has to offer, including Las Canteras Beach, the charming streets of Vegueta Old Town, and so many wonderful restaurants, while still feeling like a peaceful oasis to return to. One of the highlights of our trip was dining at the hotel’s Michelin-starred restaurant. It was an incredible culinary experience from start to finish and made the celebration even more memorable. What really made our stay exceptional, however, was the outstanding service. Every member of staff was warm, welcoming, and professional, but we would especially like to say a huge thank you to Julia - (and a lovely lady I think called Sonia.) Julia went above and beyond to ensure our stay was perfect and helped me organise multiple surprises for my mum’s 50th birthday, making the occasion even more special than I could have imagined. Her kindness, attention to detail, and genuine care made such a difference, and she is a real credit to the hotel. Thank you, Julia, for creating memories that we will remember for a long time! We couldn’t have chosen a better place to celebrate such a special milestone. Royal Hideaway Santa Catalina exceeded all of our expectations, and we wouldn’t hesitate to recommend it to anyone looking for a luxurious, memorable stay in Las Palmas. We can’t wait to return.

Nadav Sheffy

A very service oriented luxury hotel with old world grandeur, great breakfast, very impressive dedicated service but with some issues. This is definitely a hotel oozing with style and grandeur reminiscent of old world luxury, both the common areas as well as the rooms. It's not for everyone but that's a matter of taste. The location is somewhere between the cathedral and old town and the playa the las Canteras, a bit of a hike from both of them so not ideal. My first room was a junior suite which was indeed very large, quite fancy and with a balcony overlooking the main entrance, while the balcony was a nice touch, sound proofing was a major problem and the room was simply too noisy for me during the entire evening and night from the bar downstairs and from the coming and going in the entrance area. I mentioned that the following day in a "how is your stay" automatic email which I got from them and usually ignore, and a few hours later they called me and suggested to switch my room to another one even though the hotel was quite full. They moved me to a slightly smaller room with no balcony but facing the gardens at the back of the hotel and that was blissfully silent during the night - so impressive service from the side of the guest experience team but also choose your room wisely if you are sensitive to noise. They have a large wellness area which I did not go to but the gym next to it is almost a professional level gym so a pleasure, the pool is not large and probably can get very busy but the weather was gray and unhappy during my stay so I had it to myself to swim in . there is a municipal semi-olympic swimming pool right next to the hotel (5 minutes walk) and you can get an hourly swimming pass between 0800-1600 (I think only on week days but not sure) for less than 10 euros if swimming is important. Breakfast was really very good and abundant. there are a few very fancy restaurants in the hotel, I ate dinner in the least fancy one (1890 La bodegita) and it was very good. As July is not the high season in Las Palmas prices were reasonable for the level of service and quality of accommodation. All in all, this is a place worthy of its name. there were some issues but they handled them very efficiently and with real willingness to solve them and that is always important.

Biljana Lojanica

Santa Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming. A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which felt too rushed to unwind and relax. These restrictions are not clearly communicated at booking and leave a sense of being misled. Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through pool access corridors in a robe. In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative. It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice. The atmosphere and clientele also skew noticeably toward an older demographic.

Sebastian St

We felt very comfortable in the hotel. The rooms were very clean, styles and modern. The beds were extremely good to sleep in. We especially liked the spacious bathroom and the great shower with different options. The service and staff was extremely helpful and friendly. The venue is very romantic and stylefully arranged. The breakfast buffet was extraordinary, very fresh and very good quality with a huge choice of different dishes. We are very happy to come back at any time.

Cameron Clark

Absolutely flawless 5* experience. This hotel is stunning. A masterpiece in colonial architecture and decor. It somehow has such a peaceful and tranquil feeling despite being in the middle of the city. You relax at the pool whilst parrots fly above your head. The gardens, spa, pool and rooms were immaculately maintained. The spa was easy to book and very reasonably priced. All facilities in the spa worked perfectly. The sauna was nice Breakfast was one of the best 5* breakfasts I have had. The cocktails at the bar were too notch. The service was also fantastic, especially Sara on the reception who went above and beyond to ensure we had a great stay. Hopefully we will be back!

Brendan Dolan

This hotel is great. Perfect for a sunny break for couples and families. The grounds are superb with lovely gardens. The pools especially are fantastic. There are several of them. Our weather was so good we didn’t try the Spa but that also looks fantastic. There are lots of sunbeds, but prime positions can go early. The Staff are all excellent, from the front desk to the pool bar, everyone was polite, helpful and friendly they made our stay very enjoyable and are a credit to the management. The rooms are good, ours was facing the sea on the ground floor, it was very convenient, it had afternoon sun and was quite spacious. It had tea making facilities the fridge was a bit strange, quite small, about 6” deep and noisy (we turned ours off). The hotel is big, with several blocks of rooms so you need to decide what you’re willing to pay for. The walk-in shower and bathroom were excellent. There was also a walk in wardrobe with a safe and full length mirror. The only negative was there are only a couple of available electric sockets, none of which are by the bed. Also there is no actual dressing table with a mirror even though there is plenty of room. So my wife had to use the bathroom for her hair which is not ideal. Also there are no bedside drawers, just a shelf like unit each side of the bed. These are minor gripes, they didn’t spoil the room but could be easily improved on the next round of redecorating. We’ve stayed here before but never at this time of year. The late sunsets and warm evenings made the hotel a much better experience. When we’ve stayed over winter there are not many places you can sit in relative warmth and the evenings on Gran Canaria are always quite cool and often the wind chill can make them seem cooler so you need a sweater or thin jacket. The bar this time was great they had big TV screens to show the World Cup and the staff were excellent. But we’ve used the bar in the winter and it is cold and not so relaxing. That is one area I think the hotel could improve so that winter holidays are more enjoyable. Overall this is a great 5 star hotel. It is in a great location and offers a fantastic reasonably priced holiday. I think it the best of the Lopesan in Meloneras.

The Viking

Honest Guest Review – Villa del Conde Resort & Thalasso The property is visually stunning, beautifully maintained, and offers an excellent breakfast selection. However, several important service and operational issues prevent the hotel from reaching the level expected of a premium resort. ### What needs improvement: - The balcony lighting is extremely bright at night, making it difficult to sleep even with curtains closed. - None of the installed disinfection dispensers worked during my stay. - Very poor signage for smoking areas, despite the website stating the entire resort is strictly non‑smoking. - No clear information on where guests can get small snacks during the day. - No active drink service at the pool; staff rarely walk around, and most do not speak or understand English. - I had to fetch my own Cuba Libre twice at the pub and return the plastic cup myself — and still had to pay for it. - The room was not labeled as having a closed balcony with no option to open the windows. - The room phone crackled heavily, making communication with reception almost impossible. - Noise from an evening event at 21:20 made sleep and even watching TV impossible. - Only very few staff members speak English, which is unacceptable for a hotel of this category. ### Positive points: - The resort grounds are beautiful and well maintained. - Breakfast offers a large and high‑quality selection. The hotel has a great concept and strong potential, but several service standards urgently need improvement to match the expectations of international guests.

Guy Gissing

A quality hotel. Everything whilst we were here was excellent. We have thoroughly enjoyed our stay. The only negative for us was the hotel were not able to offer us a late check out ( we are being picked up at 18.00 tomorrow) and have to be out of our room by midday. They have provided us with a hospitality room for 30 minutes to change and shower, however. Not perfect but some help. The first time in 15 year's our hotel has not either extended our check out or a temporary room.

Vishal Harjani

There are many great hotels in the island (Villa del Conde one of them) but what differentiates one to other is the personal attention dedicated by the staff. Massive thanks to Gregorio and his line manager Pablo for being so accommodating in a special weekend at the hotel. It was my third time there and will definitely come again

HM

This hotel may look five-star, but the service and guest experience fell far short of what I expect from a luxury property. I booked a suite for my children and a separate room for myself. On arrival, I discovered their suite included access to a special breakfast area and lounge. Despite the suite accommodating four people but being occupied by only two, I could not accompany my children unless I paid an additional €40 per day. I just wanted to sit with them! Consequently, they barely used the benefits because we wanted to spend time together as a family. Throughout our stay, we felt more monitored than welcomed. Staff repeatedly checked our room cards despite knowing us by name. My children were also approached at the pool and shouted at, in front of other guests on their second day of the holiday, about a lunch bill that was NOT assigned to their room. This was not a discreet enquiry, it was aggressive, accusatory and embarrassing. Other issues included: 1. Housekeeping entered my room despite a Do Not Disturb sign while I was undressed 2. My children's suite not being cleaned despite the Please Clean Room sign. 3. Tea and coffee were not being replenished in the room, and an attempt to charge me for replacements, when they should be replaced daily. 4. Room service calls going unanswered for over an hour. 5. Undercooked chicken after which I became unwell. 6. Plates being removed while we were still eating. 7. An advertised (as part of the room package) Relax Pack that my children did not get until they asked why, and then it consisted of one bath bomb for two people. I do not believe individual staff members were necessarily the entire problem. They appeared to be following rigid management practices that prioritised enforcement and upselling over flexibility and genuine hospitality. The hotel is beautiful, but we never felt relaxed; we felt tense, scrutinised, questioned and unwelcome. UPDATE 9 July 2026: The handling of my complaint has made matters worse. The hotel's direct email response focused largely on defending its policies while failing to properly address the most serious issues. I have now also been informed that Lopesan told TUI that I did not report the issues during my stay. This is simply not true. I raised my concerns with Hose, the Customer Relations Manager, on at least five separate occasions. Twice I specifically went to reception and asked to speak to him. I spoke to him in the breakfast/lunch room and on further occasions in the reception area. I explained the problems and made it clear that I intended to make a formal complaint. I also complained to a blonde Finnish member of staff at reception, telling her that I was so dissatisfied I would not return and would be making a formal complaint. I also telephoned TUI on the first night of the holiday. I had already spent a significant part of my holiday raising problems and trying to resolve them. I did not want to sacrifice even more family time complaining, so I believed submitting detailed formal complaints after returning home would be more constructive. I am extremely concerned that the hotel has apparently denied that I complained during my stay. These conversations involved identifiable staff in identifiable locations. Every hotel experiences occasional service failures. What distinguishes a genuine five-star hotel is how it responds when things go wrong. Unfortunately, the handling of my complaint has made an already disappointing experience considerably worse. I would not return.

Shomu Rastogi

A really well designed and African themed hotel. A lot of thought has gone into this massive Lopesan hotel with large pools, mildly heated and a lazy river too. The rooms and walkways were a bit tired, can do with an update. There were occasional wall paper off the wall. The staff and service was good, also used the Lopesan app to request few room items. I found it odd that the pool towels were only given out between 10am-12 pm from the pool huts, however they were available from the reception. The food and the spread during the breakfast was good, the staff and chef were friendly and accommodating. The entertainment every night was good and as of a varied theme. What I loved the most was how when you walked through the entrance, the greenery and the waterfall transported you to the another world and felt relaxed and happy straight away. The hotel is close to promenade, restaurants, Maspalomas beach, famous dunes and a bus station for buses to Puerto de Mogan and Puerto Rico. Overall we had a good stay and holiday with family was good.

Anna Zástěrová

Excellent service, friendly staff, amazing food, beautiful pools, and impeccable cleanliness throughout the rooms and the entire resort. The only areas for improvement are the sun lounger situation, as many are reserved with towels for hours (staff place notices saying the towels will be removed, but they never are). We also experienced cigarette ash falling onto our balcony from guests smoking on the balcony above us, despite the resort's non-smoking policy and the designated smoking areas available.

NiNa Studeny

We had a great time at this place. Our son loved the mini disco at night and the girls who did the kids club were amazing! The staff was quick, nice and helpful. The breakfast was great. There was nothing missing. The place is simply amazing with a great pool area with lots of shade and places to relax. There are so many pools, that there is a perfect place for everyone. The rooms are not perfect for families, as the bathroom doesn't have a door and you can not switch on the light on the toilet without switching it on in the hallway. As well the light in the shower lights up the whole room... Everything else: simply great!

S

I’ve stayed at this hotel twice. The first time was for an overnight stay and this last time was on a day pass. The rooms are great, but I think that given the hotel’s standard and price, everything should be better maintained. There’s some workers that even if you speak to them in English, they answer in Spanish. The breakfast buffet is very good, but the lunch buffet is rather limited and has very few vegetarian/vegan options. I think it should be better given the price. On the other hand, if you’re looking for a hotel to relax in, this isn’t the place for you. There are an overwhelming number of families and children everywhere. I think they should set up a pool and an area exclusively for adults. Also, there’s a lot of sunbeds that are ‘VIP’ for Unique clients, they don’t say anything in the booking about it. After this day pass, I definitely don’t think I’ll be returning.

Paul Martin

Firstly, it’s a 15 min walk from the beach. 5 star hotel. And public beaches here. Bear that in mind. Secondly, the hotel is African motif so don’t expect everything to be modern or up-kept. Then out of the 7 restaurants, only 2 are included in the full board, so basically no point getting full board. The restaurants are buffet, one quite good, second is the extension (as you do have to queue for a table) tailored to children. Shower and toilet separate, with the shower room having a semitransparent glass partition to the room. Bear that in mind too if travelling with children. Service… well, first day, but gathered it was going to be “great” by the face the receptionist pulled when he saw our room number. “Canary islands 1 minute” was the first phrase we heard when waiting for our table. Can’t wait for the next 10 days.

Wayne Shayler

My partner and son Visited Last year,and were so impressed with every aspect of the Salobre that they wanted to return- I could not be more impressed. The resort has been designed beautifully to blend into the environment seamlessly. The views, especially From The rooftop garden are simply breathtaking. The service, ambience, food , facilities are second to none-Best Holiday experience I’ve ever had. For anyone Searching for The perfect place to unwind and disconnect - this is it - thank you Miguel and team- Can’t wait to see you All again.

Shauna

Absolutely blown away by how breathtakingly beautiful this resort was. It was absolutely huge, 7 pools, golf course, spa, gym, multiple restaurants ( the Sens restaurant was top tier - themed nights and literally something for everyone the food court was amazing) and the entertainment provided every night was amazing. There is a complementary bus provided everyday, multiple times throughout the day to take you into Masapalomas and Back. Hotel App very easy to use to view menus, drinks, bookings for spa and golf courses and the bus. Very quiet and a beautiful walk outside the hotel.

Mark Quinn

Peace, luxury and tranquility that entices all the senses. Beyond impressed with my recent experience at Salobre Hotel. First of all the place is huge and feels top class. Everything is clean, rooms are a nice size with a view over the golf course. Has a few pools for parents with children and a huge infinity pool for adults on the top floor which is pure bliss. Plenty of sun loungers and beds too, but could do with a few extra shades for some of the loungers (I burn easily) Then to the food, which is beautifully prepared and cooked in front of you with enough variety to please everyone. Service from the restaurant staff is also excellent. All the staff for that matter are friendly and well mannered. They have an app with a timetable of activities happening daily, I attended a number of activities which were conducted very professionally and highly enjoyable. I particularly enjoyed the yoga and meditation classes that took place in two beautiful locations on the Resort grounds. The yoga teacher was also top class and knew her trade exceptionally well. Oh and there is another cool pool and spa area….and live music in the evenings…. Just book it, give yourself some self love and find out for yourself, I’ll be going back for sure. Peace

Tina LAW

We visited in May in 25 and really enjoyed the stay. The spa and swimming pools are separated on different levels and thus provided great view over the golf course. Better to make a reservation with the Spa since they were quite popular. Golf courses are well maintained and the landscape is amazing. We also had a 9 hole round with the pro. Breakfast has a good variety of foods with freshly made smoothies. I also tried out the morning yoga session. Quite relaxing. The restaurant at the resort entrance has a nice view but the food is average. Tiramisu was highly recommended by the waitress but merely a pile of cream. We found better restaurants outside with cheaper prices. The king bed in our room was composed of two rolling beds. So they frequently rolled away from each other when we were sleeping. Not the most comfortable choice for a couple.

Emily Ride

We stayed at the Salobre for 5 nights for a special girls trip and from start to finish it was 5 stars - absolute perfection! The hotel is beautiful, so clean, and smells like a spa. The decor is beautiful throughout! The outdoor facilities including pools (and the secret pool which we found!) were wonderful. The hotel was very quiet in a lovely way. The breakfast was a highlight - literally everything you could want, fresh and replenished throughout the morning, omelettes and crepes cooked fresh to order! We also experienced the tasting menu at the Sidecar restaurant which was amazing and great value! Easy and safe free parking with plenty of spaces. However the real selling point of this hotel is the staff - someone within reach at all times who is more than willing to help with whatever it is you need. Everyone we met was fantastic and made our stay even more perfect, but a special shout out to Andres on reception and Antonio who made our evenings ordering us taxis into Maspalomas and being there with a friendly smile when we got back! I would wholeheartedly recommend the Salobre and look forward to coming back!

Bev Brazier

Excellent one week holiday with our older teenage kids. So impressed that even during peak summer there were always plenty of sun beds available and the hotel was busy but always seemed quiet and relaxing, which is just what we wanted. The infinity pool is fabulous! The food was very good, as were the drinks! Very good brands and very generous measures are included as part of the all inclusive package. We have vegans in our group and there was a very good variety of food, with various non dairy milk options available, lots of vegetable and chickpea / lentil / bean dishes so it was easy to eat well, and also sorbet available when we asked for it. The chef also made us a cheese free pizza when we asked for it. We enjoyed a visit to the à la carte Italian restaurant, where we were looked after extremely well also. The gym is also really good! I would definitely return. My only wish would be for an occasional dairy free dessert (the sorbet was nice but I did see all the amazing puddings and wish there was something for me!). The staff here work really hard to ensure everyone is happy. The guy who looks after the infinity pool area is incredible and would just pop up to help anytime anyone wanted to open their parasol or move their sun lounger. A true expert in customer experience!

Thomas Hill

A wonderful stay from start to finish. The hotel strikes the perfect balance between luxury and comfort, with beautifully maintained surroundings, attentive yet unobtrusive staff, and an excellent all-inclusive experience. As a solo traveller, I felt completely at ease throughout my stay, and it was the perfect place to unwind. The food offered plenty of variety, the pools and facilities were immaculate, and the Wi-Fi was reliable enough for the occasional dip into work before heading straight back to the pool. A genuinely relaxing escape, and I wouldn't hesitate to return.

Luke Brazier

The resort was clean, especially considering its age. We chose to upgrade to the Privilege package for the all-inclusive food and beverages, but it came with more limitations and extra charges than we expected. With the Privilege package, you can get beer and some lower-end wine between 10:00 a.m. and 10:00 p.m. You also get access to a very limited cocktail selection — only 12 total — and only at two bars. Cocktails are not included at the restaurants without additional charges, even if you purchased the Privilege package. Lots of “small print”. Be very careful about hidden fees. When ordering from the menu, make sure there is “AI” written next to the item price, or you may be charged for it at checkout. Unfortunately, this is not always obvious at the time of ordering. Also, room service is not included with Privilege. There is a $7 surcharge plus the menu item cost, and again, that may not become clear until checkout. As for the atmosphere, this is a very sleepy resort with minimal and low-quality evening entertainment. There is no daytime music at the pool, activities are more along the lines of bingo, and the resort is a ghost town by 10:00 and everything is closed at 10:30pm. I would recommend this resort more for guests 65+ who want a very quiet environment and are comfortable with stairs and longer walks.

Phil Jones

Really nice hotel, staff friendly and helpful. Room was very nice and kept clean by the staff. Restaurant staff really helpful and efficient. Food was good always plenty to eat! Only negatives was we had a late departure from the hotel 19.15pm but had to check out at 12 and all inclusive finished at 12 never had that before. Gym minimum age 16 couldn’t train with my 15yr old. No room available for late check out despite booking one early.

Darren Thomas

Just had a very enjoyable four night stay at the wonderful hotel, my first time here, though definitely won’t be my last. Service from everyone was fantastic, friendly and professional. Would especially like to mention Cora on reception who checked me in and then facilitated a room change on my second day and even arranged for all my possessions to be moved for me. I would highly recommend upgrading to Privilege all-inclusive, benefits include a private infinity pool and chill out lounge with complimentary free-serve bar, a second lounge next to the disco. Main advantage though is the dining; 4 à la carte restaurants for dinner, breakfast in Gaudi and lunch at Naturalia (the garlic prawns are a must have!). Dining at all was of the highest quality and really made for the best experience. Teppanyaki at Sakura on the last night was very entertaining, food was excellent and a great experience. Hotel has beautiful grounds and wonderful design. Room was very nice, clean and well appointed, about half a dizen usb charging points, well stocked and daily refreshed min fridge, nice Rituals products and daily turn down service with a couple of Lindt chocolates. Plenty of pools and lots of lounging areas, including Bali beds. Is on the edge of the resort, though is a very nice 15/20 minute stroll along the very nice and well maintained promenade to the bars and shops at Meloneras and the lighthouse. Just a few minutes past there is a lively sandy beach and the dunes which are worth a visit.

Latecarrot

The staff were very friendly and welcoming, and the views from the hotel were amazing. We had a really relaxing holiday and my daughter really enjoyed herself. We stayed in a junior suite, which was spacious, comfortable and good value. It felt like a nice upgrade without costing an arm and a leg. The hotel also kindly allowed us a complimentary late checkout, which was much appreciated. The only reason I am giving 4 stars rather than 5 is because my bill was wrong at the restaurant on a couple of occasions. It happened enough times that I started checking every bill carefully. I would recommend either paying as you go or checking the bill properly before signing or paying. Overall, it was a very nice stay and I would still recommend the hotel.

Samuel

Great hotel. Lots of amenities such as a gym and the pools were great. Balcony views were also very good. The food was OK, but lots of variety. Wouldn't reccomend staying for dinner but the breakfast is good. Staff were very friendly and the location is very close to the beach. I wouldnt come back as I like to go to new places, but definitely recommend it.

ovidiu oprea

Great stay at Radisson Blu Anfi Beach. The location is hard to beat, just a short walk to Anfi Beach, where sunbeds and an umbrella are around €15. The hotel itself is just as good, with a beautiful garden, a very nice pool area, and a relaxed atmosphere. Prices at the pool bar are surprisingly fair, and having a supermarket on site makes everything easy. Overall, a very comfortable and convenient place to stay right by the ocean.

Rune Risom

Nice resort with an excellent location close to Anfi Del Mar beach. We are a family of four and stayed in a Superior Suite which was basically a regular double room joined with an apartment by an opened door. Big and spacious but a bit worn. The balcony was big and well equipped. Friendly and helpful staff. Breakfast was good with a few ocassional items not refilled in time. Pool was very nice except for quite a bit of the timing that needed replacement around the edges. We would definitely come back but it could still do with a bit more effort to reflect a 5-star resort experience.

Lisa K

This hotel is located very nicely on the coast- it has a beautiful view. The rooms are spacious. The floors are marble (without any rugs) so it can be a bit cold— bring socks if you’re like me and you run cold. I’m sure in the summer season it’s nice to have super cold floors. The staff at the downstairs restaurant (next to the pool) are SOO nice and friendly. We had breakfast and dinner there every night. We were always greeted with a smile. I appreciated how they had a variety of themed meals so you get a variety of things to eat during dinnertime throughout our stay. The cleaning staff was also kind and welcoming. Some of them dont speak english, but they were alway very polite and greeted us/talked to us. Note: maintenance or construction is done around the hotel during the day, which is understandable since im sure the majority of people are outside and enjoying the sun— but for people with kids that could be slightly annoying. We had to put our baby down for naps and we heard alot of drilling or construction from 10am-1pm. It isn’t a dealbreaker, but just for people’s awareness in case you plan to be in your room a lot. I like that there is a small grocery store conveniently located in the hotel. It helps to grab items for lunch or if you don’t feel like driving anywhere!

Paul Arora

I've just returned from Riu Palace Oasis (yesterday) and had to give my feedback straight away. I don't think I can find anything bad to say about this resort. The rooms, restaurants, pool areas and most of all the staff, just all added up to make an excellent break. The room was very nice, effective AC and a ceiling fan which was a nice addition when you don't want the AC. We were upgraded to a larger room which I was grateful for, I had booked a partial sea view and it was really great. Iron, ironing board, kettle, robes, all as standard. Food was just excellent! The main buffet restaurant kept me happy for both breakfast and evening meals with great variety and choice I never felt at a loss to have find something enjoyable. I noted for future reference for vegetarian family members that they do have a decent selection of veggie food that is kept seperately and so this avoids cross contamination which most reorts fail on massively. The two a la carte restaurants offered a very good selection as well. I personally enjoyed the Krystal restaurant most although the cheesecake was very dense but both that and the Spanish offering were good. Poolside the area was always clean, no shortage of sunbeds, clean towels on demand (with a towel card) but the guys were lovely. When it got really hot and the lower half of the lounger was burning hot they would offer additional towels to prevent your legs and feet from burning. Also thanked me and wished me well when I was leaving. Sometimes strict on the small inflatable ball games though but not so much when the pool was less busy. The pool time aerobics were fun. Ordering poolside was great, again staff were nice, they offered a nice selection, the burger being really quite good, and the calamari was really well cooked but for some reason the chef would salt them which isn't right. I loved the fact that you can walk through a private access onto the beach and adjacent shops and restaurant and walk all the way down to Faro, made life very easy and added to the flexibility. I didn't use the gym or spa although I showered in the spa when leaving on check out day. I must underline how brilliant the staff were, from reception to restaurants to pools and cleaners. I plan to return with my mother later in the year! And maybe once on a solo. I didn't love the coffee, that's kind of all I have as a negative lol. Go, have fun!!

Gemma Spink

This hotel really has the wow factor! Impressive entrance and even more impressive welcoming and service from the lovely reception staff. We were upgraded to a room with a pool despite not asking for one! Rooms are spacious and modern - air con works a treat too. The food choices at both breakfast and dinner were exceptional. Busy but well organised and always space to be seated. Freshly cooked omelettes and pancakes at breakfast and steaks and fish for dinner. The list is endless. Location was perfect. Multiple exits out of the amazing hotel grounds, one of which takes you right onto the beach. You can rent a sunbed for about 3 or 4 euros for the day. Lots of shops and restaurants on the promenade and lovely walks along the beach. Had a fabulous time. Thank you Hotel Riu Palace Oasis. It was a pleasure to stay with you!

Kajal Shah

Everything was excellent. From the decor to the service. The room cleaning was fast and efficient. There was also a turn down service, which is great. Towel were replaced twice a day. There was a reasonable amount of vegetarian food. The location of the hotel is good. A bus stop is about 7 minutes away. You can also hire a car, which we did to explore. The only criticism I have is, soft drinks and hot drinks should be included in the dinner.

Ivan Repe

The hotel is beautiful, with lovely gardens, spacious rooms, and a relaxing atmosphere. The staff were always friendly, professional, and willing to help. The food was delicious with plenty of variety, and the facilities were excellent. The location is perfect for a peaceful holiday while still being close to the beach. We truly enjoyed our time here and would definitely come back again. Thank you for making our holiday so enjoyable! ⭐⭐⭐⭐⭐

Aidan McKearney

Wonderful hotel. Located close to the beach. Manicured gardens with well maintained pools. Great comfortable sun loungers with leather padding. Very nice, quiet, respectful and well behaved clientele, mostly adults. Nice atmosphere. The entire staff are so friendly helpful and accommodating. Food is very good too. A big endorsement to CECILIA in the restaurant- she made breakfast times for easy for us - always found us a table even in the busy times, and always with a great smile and so very professional.