Michelle Nuszer
Where do I begin….we stayed at this hotel for 8 days and they continuously disappointed us. To start, we checked into our room and it absolutely STUNK of sewage and death. No matter what we did, the smell did not go away. We told the front desk about the terrible smells and they didn’t do anything to accommodate or help. So unfortunately we were stuck with a disgustingly smelly room for our whole stay. Next the buffet food - absolute worst we’ve ever experienced. All the same stuff everyday, no flavor, very random combinations that don’t cater to everyone, cold, undercooked, overcooked, dirty plates and glasses. Let alone the cooks didn’t even know what they cooked when we asked them (since barely anything was labeled)
The drinks - didn’t expect the best since it’s an all inclusive but most cocktails were just juice and sugar, barely any alcohol or good taste. The wine tasted like vinegar or apple juice, barely even wine. The beer was the best thing.
Activities - there was a lack of things to do. Though we weren’t expecting anything crazy, they don’t cater to adults in anyway. Aside from the water aerobics in the morning, they barely play music by the pool. They spring “darts in 5 minutes” upon you but it all just seems lazy, outdated, and boring. The entertainers are good with the kids for the day and mini disco, but the adults entertainment at night is very tacky, effortless, and disappointing.
Cleanliness- our floor had crumbs and pretzels from the person staying before, the sheets and pillow cases had stains, the bathroom absolutely stunk of sewage, the shower was old and moldy, & the balcony looked very outdated with cracks in the paint/ceiling.
Overall, we were very disappointed with our stay. The staff wasn’t very helpful. We had to chase down maids. The whole resort itself needs a big update and more up keep.
Nóra Györgyi
Not sure where the 4 stars came from – maybe they meant in a galaxy far, far away?
The only nice thing I can say about this hotel is that the rooms are spacious. That’s it. Everything else feels like a masterclass in disappointment.
Let’s start with the “all-inclusive” food situation. You have about a 30-minute window after lunch or dinner starts to get something edible, otherwise you’re left with scraps – and by that I mean bread and butter. Literally. If you're not in the queue early enough, your main course is watching someone else eat the last piece of grilled chicken. It's laughable. Calling it “all-inclusive” is like calling a vending machine a fine dining experience.
Now, if you’re travelling as a couple – great, they’ve got you covered. But families? Good luck. 90% of the tables are for two people. If you’re hoping to sit and eat with your partner and kids, you’re in for a logistical puzzle every mealtime.
The service? Mixed at best. Some of the waiters were lovely, and clearly trying their best. But the guy at reception – wow. Rude and unhelpful doesn't even begin to cover it. It was like we were bothering him just by showing up. Basic manners don’t cost a thing, and yet somehow they still felt too expensive for some of the staff here.
Drinks? You’ll need to queue 20 minutes for a watered-down beer. They have one bar open for what felt like 500 people, and only one poor soul working behind it. Honestly, we ended up going out every evening just to get a decent meal and a drink that actually tasted like what we ordered.
Yes, it’s a cheaper option, but if you’re hoping to actually enjoy your holiday, I’d recommend looking elsewhere. Unless, of course, you're in the mood for bread, queues, and being ignored. In that case – this place is perfect.
Rebeca Dominguez Gosnell
This hotel is far from deserving the 4 stars it advertises. The facilities are old, poorly maintained, and give an overall feeling of neglect. From the very beginning, the experience was disappointing: the food is limited in variety, repetitive, and on top of that, it is always served cold. Worst of all, I even saw cockroaches in the dining area, which clearly shows a total lack of hygiene and control.
The room was no better: there are hardly any lamps, making it uncomfortable and gloomy. On top of that, when I arrived, I found hair all over the place, which shows that cleanliness is completely lacking. The hotel corridors are no different, with trash piled up on the floor and no one taking care of it.
The pool, which should be a space for relaxation, turns out to be a stressful place. Guests are allowed to throw balls from one side to the other, so instead of resting, you have to keep an eye out to avoid getting hit. Nothing like the tranquility one expects when going on vacation.
In short, a dreadful stay, totally far from what they promise. I would never come back, nor would I recommend it to anyone looking for even a minimum of quality and rest. This place is not a 4-star hotel—it’s a scam.
I highly recommend that you avoid this place.
Piotr Lyczak
Firstly, the elevator was broken as the button to call for it was exposed and could cause an electrical hazard. Another issue was that we had found that cockroaches had seeped their way into the food. To elaborate, some rooms contained mould growing near the air conditioning which was not only visual pollution but also a problem in smell as that smell would spread throughout the room. Some of the sun beds had broken legs which could easily make someone hurt their leg. Cups and cutlery provided often came dirty alongside cold food which did not make a satisfactory dining experience. The standard stated on the website is not equal to the standard met when visiting in person.
Malina Andrada Leca
We stayed at SBH Fuerteventura Playa in July 2025 with our 5-month-old baby and feel compelled to warn other families.
From check-in to departure, the experience was completely unacceptable:
• Check-in delay: We waited 1.5 hours for our room keys with a baby, after a long journey.
• Misleading advertising: The hotel looks nothing like the photos online; it feels closer to 2–3 stars.
• Infestation & hygiene issues: Our room had mosquitoes, ants, and large cockroaches. We even had to buy our own insect diffuser to protect our baby.
• Room lock & safety: Our door lock broke, leaving us unable to access our baby’s milk for over an hour. Reception repeatedly claimed they could not help because staff were alone.
• Poor management & understaffing: Long queues at the pool bar and kitchen, with staff overwhelmed and visibly stressed. Hygiene standards were low.
• Food poisoning & quality: Buffet meals caused illness, and overall food quality and taste were extremely poor.
• Receptionist failures: Requests such as dinner reservations were mishandled or ignored.
The hotel director ignored our formal complaints, showing clear incompetence in managing guest safety and satisfaction.
We cannot recommend this hotel to families or anyone expecting a safe, hygienic, and well-managed 4-star experience. Save your money and avoid this property.
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