Mariann Kresmery
This hotel is an absolute disaster. Any positive review is a lie. Just the parking lot and lobby feel like a nightmare — dark, dirty, and falling apart. No one helped with our suitcases, the hallway lights barely worked, and plaster was falling off the walls.
The room was horrifying: thick dust everywhere, a rusted bathtub, cracked walls, a stained toilet, torn and nicotine-stained lampshades, dirty mirrors, and a huge spider waiting for us. Everything felt neglected and filthy.
The all-inclusive is a joke: the pool bar was closed, and the indoor bar had five half-empty sodas and one vodka that smelled awful.
This experience was shocking for the price we paid. If you value your time and money, stay far away. The 70+ one-star reviews are telling the truth — this place should be shut down immediately.
Reece Culpeper
I managed to see the entrance, the foyer and the pool area. I didn't like any of them and I cant recall one thing within this hotel in my brief stint I was there which would give me any promise this it would improve through out the hotel.
As you enter through the old rickety wooden gate into the 'yard' you will already have a feeling that the stay here isn't going to be great. Through the old front wooded main entrance into a dark and dreary foyer area surrounded by old brown leather recliners you will not be greeted with a beverage but with an unprofessional receptionist. The receptionist while you booking you in will have multiple conversations with other people as they pass and completely ignore you all whilst you are checking in.
At this stage, after peeling myself of the recliner while still waiting to check in, I ventured into the 'pool' area to have a look around. It's certainly a pool and its in an area however its not an area you would enjoy spending time and look to relax. More prison court yard with a hole in the ground filled with water.
At this point, we decided to check out albeit we still wasn't checked in and after being refunded for the tourist tax, which to confirm we were incorrectly over charged for requested for a refund and a taxi to leave. The refund I was told to take it up with booking.com. 15minutes later as the taxi arrived and the bell boy done a deal with the taxi driver we was on our way.
As the saga continues regarding the refund (I was being polite to the hotel before this stage and explained I booked the wrong hotel in error, which I booked that day) HOWEVER due to the fact the hotel continue to ignore my request for a refund and haven't even acknowledged my message/email a week later I thought it would be easier to provide genuine feedback and honest review for other people traveling to the hotel.
I was fortunate to stay at another hotel however if I had to spend my holiday at this hotel I would have been so unhappy counting down the days until I flew home. The photos on the site do not look anything like it, don't spoil your holiday/break.
chan c
ABSOLUTELY DISGUSTING DO NOT STAY HERE!!
Me and my partner came to stay at this 1 star hotel , because that’s what is really should be absolutely dreadful and dirty . as we arrived to the old dusty building , the reception staff was RUDE . Room was dirty blood on sheets , stains on walls dirty cups plates ,flys everywhere !!! all over the food in the food hall and cold . we also had to buy drinks as this was the only way to get any service at times bearing in mind i booked all inclusive. leaving the hotel i was hit with all different charges and even told to pay for drinks i already paid for i chose not to argue and just paid to be told by reception staff that the bar staff were actually charging me double per drink(180MAD)equivalent to about £15 !!. they didn’t want to refund us ! also the toilet and stains all over it they don’t change the sheets . towels were dirty even when we called for new ones still dirty flys in cups it’s just too much to say about my experience at this dirty place also the lights in the hall way it’s like something out of a scary movie , they don’t automatically come on so it’s very dark very dark like someone could be waiting for you in the hallway and you would see . very unsafe please do not stay they need to close the whole Place DOWN !! HEALTH hazard ⚠️
Lim Tanny
Old 5 star hotel, room condition is poor. Blanket is dirty have blood, kettle is rust, missing a perfume and snack bar in the room. Send for laundry ask for cleaning n iron, but when received only wash didn’t iron and ask to pay both services. Hotel housekeeping Dishonest. Disappointed for the hotel.
Nadine Jeffrey
The worst Hotel I have ever stayed in. For a 5 star, there is no wifi throughout the hotel.
The room was very dirty on arrival ( the room was never clean unless you complain to the manager and still then the room never got done.)
Some staff was very friendly.
The room was very small for 3 people to stay in.
Don't let me start about the food/food area When tabel cloths was dirty, The staff just flip over the cloths instead of taken it off and putting it to wash.
Overall this was the worst hotel I have ever stay in. It should be a 2 star.
My Booking
