Dayanara Vergara Bonilla
The only place in Morocco where the hospitality sucks. 5 stars hotel? In 33 countries I have visited I have never stayed in a 5 stars hotel when internet doesn’t work (they told me they are waiting for it to work just as me). The waitress are RUDE. I asked the menus like 4 times and the 5th time he brought it tallo to me in a sarcastic way. I order water and they could never bring me water. The room had issues in the toilet, it was leaking and the noise would not let me sleep. I asked to change the room and I asked someone to help me with my 3 suitcases, the receptionist was not feeling like calling anyone until I got angry. Then a guy came. I asks him to bring water, he didn’t. I called room service and the hanged up in my face.
Obviously I would have never choose this terrible hotel with such punctuation. Unfortunately, Turkish Airlines canceled our flight and sent us to the worst hotel in town. So, they believed they could be rude I guess because “I didn’t pay the hotel from my pocket”. They kept telling me if you want water you have to pay for it, as if I was asking for charity. I would not stay in this hotel not even for free. If my flight is canceled tomorrow I rather going to a decent place.
Do not waste your money. I have videos to prove what I’m writing.
ev_ petrou
The rooms were a mess, they had bugs and dirty sheets, stained with whatever all this was. Must not have been washed at all. When we asked them to change sheets they changed our room and it wasn't any cleaner. They made us pay for water even though there wasn't any other source where we could get water from in the middle of the night, when Wizz Air made us spend the night there. The staff was rude, especially in the reception.
It was a last resort for us and we didn't choose the hotel ourselves, honestly wouldn't recommend even as a last resort.
Mariann Kresmery
This hotel is an absolute disaster. Any positive review is a lie. Just the parking lot and lobby feel like a nightmare — dark, dirty, and falling apart. No one helped with our suitcases, the hallway lights barely worked, and plaster was falling off the walls.
The room was horrifying: thick dust everywhere, a rusted bathtub, cracked walls, a stained toilet, torn and nicotine-stained lampshades, dirty mirrors, and a huge spider waiting for us. Everything felt neglected and filthy.
The all-inclusive is a joke: the pool bar was closed, and the indoor bar had five half-empty sodas and one vodka that smelled awful.
This experience was shocking for the price we paid. If you value your time and money, stay far away. The 70+ one-star reviews are telling the truth — this place should be shut down immediately.
Maryem Hamidi
Good hotel, nothing more.
The service was good, the rooms and bathrooms are pretty spacious. There was a pretty nasty smell in the corridors, not inside the rooms though.
The restaurant was the main bad thing about the stay. The breakfast was OKAY, the juice was artificial and bad tasting. The choices for the breakfast buffet were not at all sufficient. The price of anything else is too expensive for what it is.
Honestly for the price of the stay, there are other places with better value.
chan c
ABSOLUTELY DISGUSTING DO NOT STAY HERE!!
Me and my partner came to stay at this 1 star hotel , because that’s what is really should be absolutely dreadful and dirty . as we arrived to the old dusty building , the reception staff was RUDE . Room was dirty blood on sheets , stains on walls dirty cups plates ,flys everywhere !!! all over the food in the food hall and cold . we also had to buy drinks as this was the only way to get any service at times bearing in mind i booked all inclusive. leaving the hotel i was hit with all different charges and even told to pay for drinks i already paid for i chose not to argue and just paid to be told by reception staff that the bar staff were actually charging me double per drink(180MAD)equivalent to about £15 !!. they didn’t want to refund us ! also the toilet and stains all over it they don’t change the sheets . towels were dirty even when we called for new ones still dirty flys in cups it’s just too much to say about my experience at this dirty place also the lights in the hall way it’s like something out of a scary movie , they don’t automatically come on so it’s very dark very dark like someone could be waiting for you in the hallway and you would see . very unsafe please do not stay they need to close the whole Place DOWN !! HEALTH hazard ⚠️
