ANGEL SEBASTIAN
My husband and I had an amazing stay at the hotel. The moment we parked the car at the hotel, all our luggage were collected by the staff. We were celebrating our anniversary and was upgraded to a sea view room. All the staff from the bellboy to the pool staff was amazing. I wish I could individually name all of them. The waka restaurant was an exceptional dining experience. The cocktails were amazing but the food could be better, but the attention from the service staff made up for that. The room had been decorated for us and a personalized message from Sheilyn, GRA was an additional touch. Couldn’t recommend the hotel enough.
Alia AK
I booked this hotel for my cat’s first birthday and I was astonished by the amazing service of every single staff member. They are all super nice and I want to especially thank Sheilyn for spoiling my cat for her day she put balloons in the room, little gift for my girl and a cake for us! Everyone adored my cat and it was heartwarming to watch 🥰 and to Thin from East restaurant she surprised us with a cake and made sure we were all taken good care of. Very pleasant attitude of the ladies thanks to them for making our stay and my baby girl’s celebration even more special. ❤️ The hotel is absolutely gorgeous, the room was lovely, the view is spectacular especially the lagoon we loved it! Definitely one of the hotels that wont disappoint you have to keep coming back to 🥰
Alex Bejan
It was great to be back at Sofitel Al Hamra. This is truly an amazing property with stunning design and fantastic facilities.
I want to make a special mention of Mazen at the dinner buffet. He provided perfect service and is such a humble person. He really made our dining experience special.
A big thank you also goes to Jaydee at Club Millésime. The club itself is great with good snacks and service, but Jaydee really went above and beyond to make our stay amazing.
We visited during the UAE National Holidays, so the hotel seemed a bit over capacity at first, but the staff worked incredibly hard to manage the rush. Outside of the holiday dates, the property was super quiet and relaxing.
Finally, I must mention Swami and Ahmed at the pool and pool bar. These two are very hard-working chaps who took great care of us.
Overall, the whole team is working hard to deliver a great experience. I am already looking forward to coming back to this property!
Khaled Hamdallah
We would like to extend our sincere thanks and appreciation to Mohsen, the Duty Manager at the reception, who was absolutely exceptional throughout our stay.
From the moment we arrived, Mohsen was extremely welcoming, attentive, and genuinely committed to guest satisfaction. He helped us resolve an issue with the utmost professionalism, courtesy, and efficiency, truly setting the benchmark for what hospitality, guest relations, and hotel operations should look like.
What made our experience even more special was his personal touch and care, which played a big role in making our stay unforgettable, especially as we were celebrating my wife’s and son’s birthdays. His dedication and positive attitude made our entire family feel valued and well taken care of.
Mohsen is a true asset to the hotel, and we are very grateful for the outstanding service he provided - I would even say that if there is any reason for me to stay again then it would be him and his attitude.
Highly recommended.
Maria Aleshina
The resort has beautiful, well-kept grounds and a lovely promenade, perfect for relaxing walks. The beach is spacious and clean, and the staff were friendly and attentive. Our room was big and comfortable, with a nice terrace. There are several large heated pools, which was perfect for swimming at any time. Overall, a very relaxing stay and we’d definitely come back!
My Booking
