Rafat Khoury
We had an amazing stay at Sofitel Al Hamra, Ras Al Khaimah! We visited as a family with friends, and everything was perfect. The beach is stunning.. clean, wide, and perfect for relaxing. The pool is one of the biggest in the UAE, and we all enjoyed spending time there. The service was excellent, and every staff member was friendly and helpful. Special mention to the hotel manager, who was very welcoming and made sure our experience was memorable.
Highly recommended.. definitely one of the best hotels in RAK!
Repsie Federis
We had a wonderful stay at Sofitel Al Hamra. The location is perfect, right by the mall and just a short walk to the golf club. The vibe is lively but still relaxing. The pool is huge with lots of spots to lounge, and the private beach is peaceful and beautiful. There’s also a small water park that’s great for kids.
The rooms are spacious and well-designed, and we also stayed in the villas with balconies, which offered amazing privacy. The bathroom amenities are eco-friendly, and the hand wash and lotions feel very high-end so as the body wash, shampoo and conditioner.
Breakfast could use some improvement for the price, but Waka has plenty of menu options to enjoy. Overall, the experience was excellent. The staff were kind and attentive. Mohammad, the night manager, was especially polite and helpful.
AG
We travel frequently and stay in many (high-end) 5-star hotels around the world, but we have never experienced such a discrepancy between rating and reality. Although this property was recently renovated, the overall quality, cleanliness, and management fall far below 5-star standards.
The rooms look nice, but housekeeping is inconsistent. Basic cleaning tasks were repeatedly overlooked, and our shower gel remained empty for three days. Our room change was poorly handled, with luggage left behind for hours despite several calls.
A central issue is that the hotel appears poorly managed, severely unorganized and with inadequately trained personnel. There is little coordination, no visible quality control, and many areas feel neglected. The gym is too small, the mirrors are blind, and many loungers are worn or stained.
Importantly, according to local 5-star classification standards, an evening Turn‑Down Service is required, which includes preparing the room for the night and replenishing amenities. This service was completely missing throughout our stay, further highlighting the lack of proper management and attention to 5-star expectations.
The most unacceptable problem is the strong, persistent smell of garbage throughout the resort every morning. Even in the breakfast area, the air is unpleasant, with a noticeable sweat odor. Hygiene and food quality urgently need improvement: the Shakshuka contained raw egg, the bread was stale, and several items did not appear fresh. Overall, the property gives a neglected, poorly maintained impression.
The beach is in poor and partly hazardous condition: the “sand” is actually coarse gravel with crushed shells and corals, and we even encountered nails. Sunbed management is chaotic, with long-term reservations left unchecked. Additionally, a membership program for local residents further reduces availability for hotel guests.
Even in the top restaurant we found bird droppings on chairs — unacceptable for a property claiming 5-star luxury.
In its current state, this hotel does not meet international 5-star standards. We strongly advise against booking until significant improvements in management, staffing, training, cleanliness, hygiene, and overall operations are made.
Hiro NISHIDA
We had an amazing stay at this beautiful seaside resort. Our room was huge, with a spacious bathroom and an outdoor seating area offering a breathtaking sea view.
Breakfast was decent, though not quite up to the 5-star standards usually seen in the UAE, in my opinion. However, the dine-around option was fantastic — we enjoyed wonderful dinners at the Ritz-Carlton, Waldorf Astoria, and the hotel’s own restaurant.
The beach was stunning — large, with white sand and crystal-clear water. Club Millésime was another highlight; Jamal was incredibly accommodating and made us feel completely at home.
A big thank-you to Charlene at the front desk for her professionalism and warm welcome and Adi was very helpful with our luggages.
Highly recommend this resort for anyone looking for a relaxing and luxurious seaside escape!
Yasmine Abu Salem
Our stay at Sofitel Al Hamra Beach Resort was nothing short of exceptional. From the moment we arrived, every detail reflected elegance, comfort, and true five-star hospitality. The property is stunning beautifully maintained with a serene beach, elegant rooms, and outstanding dining options.
A very special thank you to Mr. Muhsen, whose professionalism, warmth, and genuine care made our experience truly unforgettable. He went above and beyond to ensure every part of our stay was perfect from check-in to departure, he was always attentive, courteous, and proactive in anticipating our needs. His gracious manner and attention to detail truly reflect the high standards of the Sofitel brand.
We left with wonderful memories and look forward to returning soon. Highly recommended for anyone seeking a luxurious and relaxing escape!
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