Senator Banús Spa

M JM

A disappointing hotel, to put it mildly. It claims to be a non-smoking hotel, yet guests smoke at the pool and in the surrounding areas; there are even ashtrays on the tables. The room towels are old and torn, with holes. The coffee maker, cups, and tray in the room were full of ants. The room curtains don’t close properly, letting light in from early morning. The artwork in the room is old and, in some cases, looks moldy—completely unacceptable for a hotel of this level. The orange juice at breakfast is awful and acidic; it’s unbelievable that a supermarket like Mercadona offers better fresh juice than a supposed five-star hotel. I ordered a juice at the pool; they told me they didn’t have any and instead brought me a much more expensive one without warning me. It accidentally fell, and their “solution” was to offer me a glass of water… Incredible customer service for a five-star hotel. To top it off, the apparent hotel manager reprimanded me for carrying a simple banana as I left the breakfast area. A banana that costs two euros per kilo! Give me a break… You just don’t treat a guest like that in a five-star hotel. The spa water is lukewarm and not appealing at all. The hotel is very far from the beach, and the closest one is rocky, making it impossible to swim safely. All in all, a disaster. The only redeeming qualities are the peaceful atmosphere and the kindness of some of the waiters.

terry barham

Nice hotel. Gave it 3 stars for location as its a bit out of the way of things. Major road in between hotel and all local shops and restaurants. You have a 15 minute walk to cross over the road across high foot bridge. The pool is excellent. Never that busy and no kids. Rooms cleaned everyday by helpful staff. Hotel described as 5 star but I'd give it 4 at a push. Just because you have a bloke at the front opening doors for you and charge through the roof for a pint of beer, doesn't make you 5 star. Overall I would recommend for a nice quiet getaway.

Geanina Craciun

My experience at this hotel was unexpectedly good. Since I entered the hotel I was greeted very nicely, friendly and helpful staff. very clean rooms, super friendly cleaning ladies. The food at the restaurant is very tasty. We will definitely return to this hotel and I will recommend it to friends!!!! And the biggest surprise: on my birthday I received a champagne gift at the door, a gesture that made me very happy!!

Katie Jones

This was a good hotel. It was clean and thr breakfast was good. Rooms were big but a bit dated Location is difficult - taxi needed everywhere Staff weren't friendly at all! So disappointing. Never experienced this before .... rude at times Pool is tiny, not enough beds They run out of everything on the bar .... no cava in a Spanish hotel .... hard to believe .... We wouldn't visit again, which is a shame It's a good 3star not a 5 in any way Shame about the staff, more training needed

Andrew Carey

Stayed for 1 week in September. The hotel is located at the side of a busy road which isn’t really an issue as all the rooms are located at the rear. The area in general wouldn’t be the cleanest and seems like it’s a place that tried to be a bit of a resort in the early 00s but failed. Beware of the 5* claim. It is definitely not. 3.5* at best. I did enjoy my stay and it was quiet the rooms are comfortable as are the beds. However, the walls are paper thin. I was disturbed on 3 of my 7 nights by loud groups and neighbouring rooms early departures. I had a massage in the Spa which was excellent. I found the staff at the hotel to be quite standoffish, apart from a few. A special mention to Rachida, Jesus and the massage therapist in the Spa. Rachida was the only waitress who actually seemed to enjoy her job, even having a few jokes with me. Jesus really looked after the pool area on the days he was working - his days off were not as good. The lady in the spa was so friendly and really made me feel at ease. The hotel really could do with a decor update. The room was serviced every day and was clean, however the balcony and corridors could have done with a little more attention. I had breakfast twice in the hotel and wasn’t impressed, the second time was laziness really. There are a number of restaurants across the road which are far superior and much cheaper. On the topic of prices-drinks in the hotel are extortionate. Vodka and Fanta lemon over €12. Small 330ml magners €6. They also don’t provide a drinks menu so it’s a bit of a guessing game. The air con in the room is good, but the minibar fridge kicking in every now and again is quite annoying. Overall I did enjoy my time there but I don’t think I would book it again. It’s not as bad as some reviews would have you believe, but if you’re expecting four seasons or the ritz be prepared to be disappointed. There isn’t an awful lot to do nearby but Marbella, estepona and puerto banus are only a short bus ride away and the bus is only €2.50, with a bus stop a 5 minute walk from the hotel. There’s no needs to fight over sunbeds as they are well policed, but the grass area turned into a bit of a muddy puddle on the days they power washed the pool area.