Majed ALabdaly
One of the most beautiful resorts in Marrakech — its rating doesn’t truly reflect the level of enjoyment, exceptional service, and warm hospitality offered to guests. The rooms are modern and spacious, and every service — from housekeeping to guest relations to the pool team — is outstanding. The breakfast buffet is also impressively large, offering a wide variety of both local and international dishes.
I was pleasantly surprised with a birthday celebration: my room was beautifully decorated, and I was presented with a birthday cake and a lovely bouquet of flowers.
It was truly a remarkable experience, and one I will definitely repeat.
My only suggestion would be to introduce some entertainment activities at the pool — it’s spacious and perfectly suited for that.
xosage
We checked into our room around 5pm and immediately noticed that the bathroom was filled with flying ants. It was unclear what exactly they were, but it was unacceptable either way. We reported it to the front desk and it took three to four phone calls for someone to eventually come spray the bathroom. It was clear that the cleaning lady was already aware of the issue, which made it even more disappointing.
Later that night, we returned from dinner to find that the infestation had gotten worse. The bathroom was completely invaded by bugs, even more than before. We had no choice but to move to another room at 1am. The staff member who came to assist us was on the phone the entire time. He did not bother to end the call and clumsily carried our suitcases with one hand, hitting the walls as he walked. He placed the bags in the new room and left without saying a single word to us. It felt very unprofessional.
The cleaning staff were not friendly and rarely greeted us or smiled. They seemed uninterested and unmotivated. On several occasions, they forgot to bring us water and fresh towels. We had to call multiple times just to get basic necessities, and once again, it often took three calls for someone to finally come.
On a more positive note, the receptionists were friendly and professional, and the valet staff were also helpful. The breakfast was exceptional, although the dining area was consistently overcrowded.
Overall, the experience was disappointing and the hotel does not meet the standard of a five-star stay. It felt more like a three-star experience.
EG
We had a very pleasant stay at the Savoy Hotel in Marrakesh. The location is excellent—close to the Menara Mall and just a short drive from the Medina. The hotel grounds are beautiful, with lovely pools, spacious common areas, and a relaxing atmosphere. Our room was clean, comfortable, and had a nice view of the pool area. The breakfast buffet was generous and varied, with both local and international options.
Most of the staff were helpful and professional, especially the housekeeping and front desk teams. However, we did encounter a bit of confusion with the concierge desk. We asked about taxi prices several times during our stay, and each person gave us a different answer—sometimes quite far apart. This inconsistency made it difficult to know what to expect and left us feeling a bit uncertain when arranging transportation. It would be helpful if they had more standardized information or clearer communication regarding this.
Overall, though, we enjoyed our time at the Savoy. It offers a luxurious setting with great amenities, and with just a bit more attention to service details, it could easily be a 5-star experience.
Mrs D
Extremely Disappointing – Not a 5-Star Experience
I stayed at the Savoy Le Grand Hotel in Marrakech with two other adults, and it was one of the most disappointing hotel experiences I've had – definitely not worthy of its 5-star rating.
We specifically requested 3 single beds but were given one double bed to share, which is completely unacceptable. To make matters worse, we arrived at 8pm – well after the 3pm check-in time – and our room was still not ready.
Service throughout the hotel was poor. We had to call multiple times just to receive basic amenities like water or clean towels. Despite being on a half-board package (where water should be included), they repeatedly tried to charge us for it, and we received conflicting information from different staff members every time we asked.
The pool situation was equally frustrating. You're only allowed one towel per guest, which is ridiculous for a hotel that claims to be 5-star. The second pool doesn't even have a towel kiosk, so you have to walk quite a distance in the heat just to get a towel. There also weren't enough sunbeds, and guests were reserving them very early in the morning, making it difficult to find a spot during the day.
The rooms and pool areas look tired and in need of refurbishment. The service is disorganized, and staff professionalism is lacking across the board. Overall, this felt more like a 3-star hotel at best.
Save yourself the disappointment – this is not a luxury hotel by any standard.
Yousra Malki
Regarding the hotel, it was very beautiful, and I highly recommend it for families. The reception staff were very helpful and welcoming. During breakfast, all the staff were wonderful.
However, there is a very big problem that you must pay attention to: the valet parking staff are extremely rude—I have never seen anything like this in my life. There was a skinny young man (they told me he is from the Amzmiz area) who insulted me and my husband. There was also a short elderly man who shocked me with his behavior. It’s really disappointing that such a respectable hotel, with everything else being perfect, would have valet staff like this.
I really liked the hotel, and of course, I will stay there again if I come to Marrakech. I even recommended it to all my family. But you absolutely must find a solution with the valet staff—it’s extremely important. I would never allow them to park my car because they drive recklessly, as if they are angry or resentful
My Booking
