Bernadette Mulvihill
Stayed here in Feb this year. It is amazing but I have to commend the staff, they are what makes this place so special ❤️ they could not do enough for us. Bar staff absolutely the best. Front desk staff amazing, breakfast staff amazing. Fab place. Trails to walk at back of hotel, and beach at front.
TV could do with more channels though to suit other countries.
We had a kitchen, dining room , bedroom and bathroom. Robes also were a lovely touch. We used public transport and buses went from just across the road. We will definitely return here. Didn't go to spa, but the shop is well stocked. All round just fab. Also a must is Popeye village.
JULEY
This hotel is wonderful -would live there if I could!! staff are so polite and helpful. the rooms are great - would love to know where they get their mattresses from - its like sleeping on a cloud. breakfast buffet is exceptional and who can fault a lovely private beach and outdoor and indoor pools to choose from. Cannot wait to return.
Miles Williams
Bottom line: This is not a 5-star establishment, as there are too many items that fall short of expectations.
Good things:
- very nicely kept reception and communal areas
- very wide selection at breakfast in the restaurant
- Nice views from the sea view rooms
- The majority of the staff are very friendly, although some of them look flustered and overworked.
Inconsistent / so-so things:
- rooms and corridors are overdue refurbishment. Scuffs, previous paint repairs, stained carpets and so on. This is in contrast with the reception area as previously mentioned. Our balcony light was full of dead flies and the bulb was pretty much out. Little touches like this are important.
- the hotel is an absolute maze when you are first there, and it took us a very long time to find the spa / pool area for the first time.
- housekeeping is inconsistent. Some days we got the correct number of towels, some days we didn't. One day our bin wasn't emptied, nor were the cups or glasses replaced. But they made the bed up. Very strange.
- the spa / pool area especially the changing rooms are starting to become tired and neglected. Water pooling in the changing room floor, shower areas clearly not being cleaned regularly, and missing fixings on things like lockers, or missing hooks in shower cubicles etc. Not a five star experience. The pool area itself was generally quite clean however.
Bad things:
- we felt we were constantly having to find things ourselves / ask for things at breakfast that should already be present, or being picked up by the staff. I lost count of the number of times there was no spoon present on a place setting - this is absolutely basic for any catering establishment. Same goes for things like coffee machines being allowed to run out of beans. Not a massive deal, but indicates a chaotic and badly managed restaurant, and this was in low season.
- the spa / pool area seems to be deserted of any staff from afternoon onwards. In the male changing room, the hourly cleaning sheet had not been signed since 1pm, when I had used it at around 9pm. Sometimes the dirty towel trolley was stacked full, with no clean towels available. Why would we want to risk paying for any treatments if this is the level of service experienced in the first instance?
- the bedding and pillows feel like they haven't been updated in a very long time. Overly soft and sinking mattress and pillows that have no support.
Overall, I can't recommend this property to anyone, nor are we likely to return, as it simply doesn't deliver the experience expected from a hotel of this calibre.
Claudia Rrey
We had a lovely stay at the hotel. The animation team at the kids’ club was fantastic, especially Corto, who was wonderful with our children and made them feel very happy and welcome. The indoor heated pool was excellent and perfect for April.
The only small suggestion would be to heat the outdoor pool as it was quite cold to swim in at this time of year.
A special thank you as well to Henri Diacono, who welcomed us every morning at breakfast with a smile and spoke several languages, which made us feel very comfortable and well looked after.
The location was very beautiful with a private beach.
We will definitely come back! Grazie mille
Caroline
We were looking for a relaxing stay near the beach with a bit of sun and we found it. The hotel has the perfect location - the beach just a few steps from the hotel.
The hotel itself is showing its age, could do with refurbishment and modernisation.
The service we received from front desk, to the restaurants Mokka Lounge, Flavours (breakfast) and Agliolio was excellent. They were attentive and professional. Henri, whom we met a few times for breakfast made us and all the other guests feel welcome. He was friendly and his stories were funny - a great way to start the day. Mavic and Joy were also friendly & made our breakfast more enjoyable.
We enjoyed the facilities in the hotel including the indoor and outdoor pool. The spa was also very relaxing. Having the restaurants within the hotel is very convenient for guests. We came during off peak season but I can see how busy it can be during the summer months.
Would recommend for proximity to the beach - sunsets are unreal, for families and anyone who’s looking for a quieter location in Malta.
