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There were a number of things during my stay that didn’t quite meet the standard I’d associate with a five-star hotel. The main building felt a bit worn in places, with scuffs and marks that took away from the overall impression.
Service was inconsistent. Some staff were excellent, but others seemed a little unsure, which led to a few moments that left me a bit miffed — for example, being shown to my stored luggage and picking it up myself, with help offered only afterwards. Not awful, just not what I’d expect at this level.
Food was mixed as well. My room service breakfast was incorrect; I’d ordered a breadbasket with croissants and snacks but received toast instead. The Indian restaurant was fine, though milder than expected. Again, not terrible, just not quite five-star.
The spa was clean and well maintained, though several facilities weren’t working during my visit. I also realised I hadn’t been told about all the hotel facilities at check-in, and noise travelled easily from neighbouring rooms if their balcony doors were open.
Individually, these things didn’t ruin my stay, but together they left the experience feeling below the standard advertised. I don’t think I’d return, though I did appreciate the elements that were done well.
Colm & Joann
We stayed for 7 nights and had a wonderful experience. We were served by the lovely Elvie, and we later discovered that we are actually related! She was very polite, accommodating, approachable, and always full of smiles for everyone. Even when she was busy, she never failed to greet guests with a warm smile. And I’m not saying this just because we’re related—her service was truly excellent.
Our bedroom had a beautiful sea view, which made our stay even more special. The hotel is perfectly located right in front of the sea, near the walking trail along the seafront—ideal for relaxing walks.
The restaurants served lovely food, especially at Aglolio Restaurant and Moka Bar, both with a perfect ambience. There is also a café/bar near the beach, and Apple Eye Restaurant is less than a 10-minute walk away, serving delicious food and drinks.
Special mention to Laarni and Mario at Moka Bar, and Alyssa at Aglolio for their great service and also Gerard. Highly recommended, and we would definitely love to come back!
raritaa 0000
Our weekend stays at this hotel are always unforgettable thanks to the incredible staff who truly make us feel at home. My husband, my baby girl Mimi, and I are always so happy and cared for every time we visit.
A special thank-you to Manager Anket for always ensuring our stay is perfect, and to the lovely receptionists Elvie and Pinky, who greet us with such warmth. Sandeep from breakfast at Flavours went above and beyond — helping brining us food to the table while I juggled our little one, and making sure we had everything we needed. Daniel from maintenance was so kind and quickly fixed our TV with ease.
And the amazing team at Mokka — Aminul, Sweetson and the wonderful girls — were incredibly accommodating and kept our daughter entertained; she absolutely adored them. Their burgers are also incredible — truly some of the tastiest we’ve had. Kudos to the chef!
And of course Mr Henri, the one and only — a true gentleman with a warm heart. Whether we meet him in the lobby or are welcomed by him at breakfast, it is always such a joy to see him and be greeted by him.
Every visit is an incredible experience filled with comfort, kindness, and genuine hospitality. The beautiful stay, the thoughtful service, and the wonderful people are the reason we keep coming back — for anniversaries, birthdays, or simply when we need a little escape. Truly a place full of heart.
Atilla Seril
Fantastic location with wonderful staff and great service. The room was spacious, though a bit dated. The only downside for us was the mattress, which was a little too soft. Everyone on the staff was super helpful and kind. Overall, we had a great stay and would definitely come back again one day.
Liz Hughes
I would say this is one of of best experiences staying on the beautiful Island of Malta.
It was only for one night but from the minute we entered the hotel it was 5 star service all the way!
We were greeted by Henri who is the most gracious and wonderful man.
His presence, level of service and professionalism is highly commendable.
Dawn, who was also very lovely, greeted us at reception along with the manager and we were kindly upgraded to a beautiful suite.
All the staff were friendly and very professional.
I have to mention the breakfast which is where we saw Henri again, he had our special requests all ready to go, in fact he had already mentioned them when we arrived without us even giving our name!
We were shown to our table with a chilled glass of bubbles, which is was lovely treat.
I especially loved that that tables and chairs were on carpet, so that you dont get the scraping of the chairs. I am noise sensitive.
The choice of fresh juices were wonderful and delicious.
There was a fresh omelette station, which I took advantage of and it was good.
All the food was and it was a delightful, calm and just wonderful start to the day with a gorgeous view.
We had already enjoyed the Mykoa Spa the day before and wow, so relaxing, it knocked ten years off me!
Highly recommend this hotel even just for a break if you live on the Island.
24 hours can make a huge positive difference to your wellbeing!
So have a treat and enjoy!
My Booking
