vanika kamra
We stayed at Puente Romano for our Christmas holiday, and it was one of the best hotel experiences we’ve ever had.
From the moment we arrived, everything felt effortless. We were even surprised with a room upgrade, and the room was spacious, beautiful, and incredibly comfortable. The level of customer service was exceptional—attentive, warm, and truly some of the best we’ve experienced in Europe.
The breakfast buffet was outstanding, with an incredible variety and something to look forward to every morning. The resort itself feels like a small luxury village, with beautiful pools, a relaxing spa, direct beach access, and so many fantastic restaurants just steps away. We especially loved our evening at COYA, which had amazing food and a vibrant atmosphere, and it was also wonderful to have restaurants like Nobu within the resort.
Puente Romano is one of those rare places where you have everything you need in one beautiful location. It made our holiday feel truly special, and we can’t wait to return. Highly recommended!
Klod Sokoli
Let me start this with saying this is my first time leaving a bad review, as usually, I am very understandable.
Very disappointing experience. At $1700 per night per room, the quality felt more like a $100-a-night hotel.
The room was in poor condition, the bathrooms had mold, water in the shower would not drain and the overall property felt old and extremely poorly maintained. The swimming pool was dirty, and the beach setup was another huge disappointment, not something I would expect at a five star resort.
After seeing the condition of the hotel, we decided to cut our vacation short and leave early.This hotel is nowhere near worth the price.
Paulo Vaz
An exceptional five-star experience from start to finish. The service was outstanding, with an incredibly attentive and friendly staff who made us feel truly welcome throughout our stay. The hotel’s outdoor spaces are beautifully designed, spacious, and perfect for relaxing.
The range of services is top-tier, with everything you could possibly need at your fingertips. There are countless high-quality amenities, all thoughtfully provided and maintained to the highest standards. The bed was extremely comfortable, ensuring a perfect night’s sleep.
A luxurious hotel that exceeds expectations in every detail — highly recommended.
YourSophie1
This is a review solely about the breakfast.
We have been to breakfasts in 5-star hotels all over the world. Price ranging always from €15 to €45 euros. So for the €65 euros you pay here, you are expecting it to be above average. Unfortunately, it was way below average.
Good things first: they serve Veuve Cliquot instead of cheap cava, they cut the jamon fresh, the coffee is ok, the gluten-free section offered some GOOD food, there’s a chocolate fountain and the little croissants you can fill yourself were pretty good. The gardens are beautiful as well.
However, the service, setting and other foods werent up to standards at all. We waited over 20 minutes for someone to ask if we want coffee, nobody came to clear our plates or provide us with new cutlery. We had to wave everytime to get someone’s attention. I HATE waving. I work in hospitality myself and know that it is LAST resort, because I think it’s rude!!
The pastries were so dry I had to flush it down with water. The churros were undercooked, and the hot food under the lamps overcooked and low on flavour. The bacon was soft. The açai turned brown. Sausages were dry. Chia pudding tasted (and looked) artificial. Bread was dry as well.
The tables and chairs are worn off and are so close together you couldnt just easily walk around without bumping into something or someone. Our first table was wobbly and placed so close to a door I couldnt pull the chair back. Saw this happening at multiple tables. The plastic placemats on the table had holes in it and gave me cheap vibes.
When I shared it with staff she said “I’m sorry lady”. The whole experience was a facade of luxury and completely underwhelming for the price. A pity.
Maria Crow
Our stay at Puente Romano Marbella was nothing short of magical—truly a breathtaking, fairytale-like destination.
The property feels like a city within a city, offering an incredible variety of restaurants, shops, and experiences all within its beautiful grounds. Every corner invites you to explore, relax, and enjoy something new.
Although it rained quite heavily during the two days of our stay, and we didn’t get the chance to visit Marbella itself, we honestly couldn’t find a reason to complain. The hotel offers so much that we were completely content to stay on the property and make the most of everything it has to offer.
The accommodations are outstanding, and the staff truly elevate the experience. Every team member we encountered was professional, attentive, welcoming, and genuinely committed to making our stay special.
We are so grateful for the experience and would highly recommend this incredible destination. We hope to return—hopefully with sunshine next time!
Sincerely,
Carlos and Maria
