Greg Inman
Disappointing. As others say more a 3/4 star hotel. Rooms were shabby and lacked maintenance such as door handles loose, patio doors not shutting correctly allowing draughts and skirting boards hanging off etc. Bathrooms were unfinished, no silicone around basement and tiled edges etc. showers sprayed all over the bathrooms making the rooms very slippery and requiring every towel we had each day to mop up. Maintenance tried to fix it but to no avail. The ‘entertainment’ was some of the worst i have ever seen. A couple of better ones but no real place to watch such as a stage etc. Often outdoors and people pulling up plastic chairs. The food to be fair was perhaps the best I have seen in an all inclusive. Something for everyone with out side bbq chefs and the pre booked Italian restaurant was also very good. The private beach is all small stones (no sand) which leave you pebble dashed if wet feet which some won’t like. However a great place for snorkeling if that’s your thing. A short walk to the local shops where there are a few bars, restaurants, supermarkets etc. There is a bus outside that takes you to Heraklion but it wasn’t reliable and 45 euro taxi to get back… Everything in those hotel is spread out and up some steep hills so perhaps not good for the elderly or disabled. We booked a cottage but were given an ‘upgraded room’. I wouldn’t like to see what the standard room looks like…
Nauczycielka język polski
Absolutely everything in this hotel is perfect! The food is simply outstanding – always fresh, delicious, and prepared to the highest standards. Every meal feels like fine dining! The variety is incredible, and the late dinner service until 12:30 AM is such a great bonus.
The restaurant staff deserve special praise – they are truly amazing! So kind, professional, and always smiling. The service is beyond excellent – they make every guest feel special and well taken care of.
The atmosphere is wonderful, the reception is always helpful and friendly, and everything here is top quality. Without a doubt, this is the best hotel in Crete! Highly, highly recommended!
Mel Carlton
What and absolutely beautiful place this is, along with friendly helpful staff! Just spend 2 amazing weeks there celebrating my 60th birthday. Everything from arriving to leaving was perfect. The atmosphere is so relaxed, the food was lovely the speciality restaurants are a must to visit, we ate at the Italian and the Greek ones, we enjoyed them so much we ate a 2nd time at both. The scenery is beautiful, not only in the hotel grounds but beyond. Would we go back? In a heartbeat
Rupi Tamber
This is a gem of a place. It has differing degrees of packages to suit. I and my wife were basic all inclusive and ALL the staff were amazing. I highly recommend staying here. Christina in reception is very helpful. We also recommend the spa package. We had the Cretan massage. AMAZING. Thanks to Jenny and Caterina for their help. Also a special shout out to Giorgos the buggy driver and Demetrius, the local taxi driver of 35 years who helped locate our lost luggage at the airport. The boys from PhotoHotel did a great job on our tailored photos shoot. Memories for life. All the staff went above and beyond. Thank you all.
C Cojocaru
We paid €2160 for our holiday at this 5-star resort. Unfortunately, our first impression was very disappointing. We arrived late at night, around 10 PM, and were given a room that smelled strongly of dust and mold, more like a 1-star room. With a 1 year and 3 months old baby, it was very difficult to spend the night there.
The next morning, we went to the reception to ask for a change. At first, we were told to wait until 11 AM, and then again that no other rooms were available until the next day. With three families and small children, this was unacceptable. After insisting firmly, we finally managed to get different rooms. However, the attitude of the receptionist was unprofessional—he even raised his voice and told us we had booked the cheapest rooms, which was not what we expected from a 5-star hotel. The accommodation facilities definitely feel old and in need of renovation.
On the positive side, the food was truly exceptional, and the chefs were outstanding. The restaurant staff was kind, attentive, and always ready to prepare special meals for our child with lactose and gluten intolerance. The beach was beautiful, with amazing views, lots of greenery, and everything was very clean. The housekeeping ladies were also very sweet and helpful.
Overall, the resort has wonderful potential thanks to its location, food, and staff in the restaurant, but the rooms and reception service need major improvement.
My Booking
