Vesna Vislavski
This place is magical. The space, the view, everything! We arrived very late however we were greeted with the exceptional hospitality by the front desk. Room was very modern, super clean with infinity sea view. The hotel has harmonious design and stunning architecture that is incredibly relaxing to look at. Every corner and detail was a visual delight. And the terrace… the view is breathtaking. The choice of music is incredible. Pool gets crowded but it is worth it. Service was very professional, everyone was so polite. The food was delicious and the variety was outstanding. They even allowed late checkout for us which was amazing considering our flight was after midnight. 5 stars all the way!
Leigh Hope
Our stay at Aulūs Chania Resort was absolutely wonderful from start to finish. I travelled with my two daughters, and we had such a relaxing and memorable holiday. One of the things we loved most about the resort was its size. It's not a huge, sprawling hotel, which gives it a much more intimate and welcoming atmosphere. It never felt crowded, and the smaller scale meant the staff really got to know their guests, making the whole experience feel much more personal.
The service throughout our entire stay was exceptional, and every member of staff made us feel genuinely welcome. A special thank you goes to Mara, who looked after us from the moment we arrived. She was so warm, friendly and informative, making sure we had everything we needed. Whether it was information about the hotel, nearby towns and cities, the island of Crete, excursions or transport, she was always happy to help and made us feel completely at ease. Every member of the team was attentive and kind. We'd also like to thank Ana, the Operations Manager, who was always around to help with anything we needed and took the time to stop and have a chat. It's clear she really cares about the guest experience, and it made a real difference to our stay.
The food was another highlight. There was an excellent variety at the buffet, with plenty of choice every day, and we loved the à la carte restaurant so much that we ate there three times during our stay (four if you include our stop there for lunch for their daily Italian Menu). For anyone visiting, it's worth noting that there is currently one à la carte restaurant which alternates between two concepts in the evenings during the week—Meze on some evenings and Seafood on others. We were told they are planning to expand with a second restaurant in the future, which would be a fantastic addition to have the choice of both every day. We'd like to mention the buffet and restaurant staff, who were always so warm, friendly and welcoming. Every member of the team worked incredibly hard and always greeted us with a smile, which really added to the overall experience.
The cocktails were amazing too and some of the best we've had at an all-inclusive resort. The bartenders so fun and chatty and were more than happy to make drinks that weren't on the menu too. We highly recommend trying a Bloody Mary and the Spicy Margarita!
We spent most of our time at the smaller Zen Pool, which was perfect for the peaceful, relaxing holiday we were looking for. It had a lovely calm atmosphere, and because the hotel isn't overly large, it never felt busy or difficult to find a comfortable spot to relax. The evening entertainment was also just right, with talented live musicians creating a beautiful atmosphere without ever feeling loud or intrusive.
We wouldn't hesitate to recommend Aulūs Chania Resort to anyone looking for a relaxing holiday with exceptional service, fantastic food and drinks, and a genuinely caring team. The intimate feel of the resort, combined with the outstanding staff, made it one of the most enjoyable all-inclusive holidays we've had. Thank you to everyone for making our stay so special, we hope to return in the future!
Anton Skafte
A truly magical stay at this hotel. everything from the food, drinks, wine, rooms and hospitality was top notch. And the few small problems we had, such as a minibar that wasn't restocked, were solved ASAP - literally within 15 minutes.
Food was amazing - especially the pork at the asian restaurant, everything in the greek restaurant and a lot of the dishes in the buffet. Definitely go for pork-dishes whenever you can, as the chefs truly excel at doing these. One recommendation on my end is have even more greek dishes in the buffet, as the greek pork belly, souflaki, tzaziki, greek salad and gyros were a highlight. The italian lunch-restaurant could be better - so I would recommend guests going to the buffet instead.
A huge shout out to all the amazing staff at this hotel. They were a big part of this magical experience and were truly attentive at all times.
I cannot recommend this stay enough - the best hotel stay I ever had. We will definitely come back.
Stephanie Moore
My mum and I had a wonderful holiday here. Everything was 5 star - the staff were so friendly and attentive, the pool and spa were beautiful and well maintained, and we loved our sea view room. I am usually wary of all-inclusives as a pescatarian but the buffet had a huge array of fish and vegetable options. Would 100% recommend this hotel!
maria drak
The hotel's location is excellent, making it easy to explore the surrounding area. The facilities were outstanding, especially the gym, the pool, and dining options. Every meal was delicious and prepared to a very high standard.
What truly made the experience memorable was the level of service. The staff went above and beyond to ensure that my stay was comfortable and enjoyable.
I highly recommend this hotel to anyone looking for a luxurious and relaxing experience. I will definitely return in the future. 5 stars well deserved!
