Nivek N.
Family-friendly, yes, but nowhere near a genuine 5-star experience. While the resort offers a decent setting for a holiday with children, the room service was consistently disappointing.
When a hotel advertises itself as 5-star, expectations are naturally high and here, reality fell well short. The value for money is poor, and in my opinion, this is more of a 4-star hotel at best.
Would I come back? Definitely not.
Fiona B
Really enjoyed our holiday here last week. The staff were very friendly, especially Adriana, Sebastian & Geronimo who made us feel really welcome. It was a pleasure chatting to them while we received excellent service from them. Rooms were clean and tidy. Food was great with lots of choice. Would recommend to anyone.
SM D
Review of Pilot Beach Hotel (Stayed ~2 weeks)
We stayed here for almost two weeks with our family, and overall had a really good experience.
Food (5/5):
The food was excellent! Lots of variety and daily specialties. Service was especially attentive near the beach. A great highlight of our stay.
Room (5/5):
Our room was big enough for two adults and two kids, which was perfect. The furniture is a little bit old, but at the end of the day you’re mostly there to sleep, so it wasn’t a big issue. We were close enough to hear the night shows, which could be a little noisy, but overall the room worked very well for our family.
Pools (3/5):
The kids loved the fact that there are five pools. However, cleanliness could be improved — we often saw plastic or debris at the bottom and never noticed anyone cleaning them.
Beach (5/5):
The beach is beautiful, spacious, and very child-friendly. Always plenty of space to find a sunbed.
Housekeeping (5/5):
Housekeeping was fantastic — the housekeepers were super fast, efficient, and really great.
Room Service (3/5):
Food delivery through the app was disappointing. It says 30–40 minutes, but in reality it often took 3–4 hours. This should be communicated more clearly.
Hotel App & Reception (4/5):
The hotel has an app that’s very helpful with lots of information, though navigation could be more user-friendly. They also offer a WhatsApp channel to contact reception, which is a nice idea. Sometimes responses were fast, but other times we had to follow up and wait a while.
Bars & Drinks (4/5):
The hotel offered a wide variety of drinks, which was great. However, sometimes we had to wait up to 20 minutes for a cold coffee, while alcohol orders were served much faster. Service could be more balanced, but overall it was good.
Special Nights:
Sushi Night: The sushi was really good, and service was perfect. We were also pleasantly surprised to receive a free bottle of wine, which was a nice touch. The only downside was that there was quite a long wait between dishes, which was a bit difficult with kids.
Cretan Night: The Cretan night was full, but the hotel management kindly sent us an invitation so we could still join. It was very enjoyable with good music and delicious food. It was a bit crowded, but still worth attending.
Location & Transfers (5/5):
The hotel is about a 50-minute drive from the airport. All transfers were well-organized, punctual, and stress-free.
Overall:
A great hotel for families with kids — fantastic food, beach, rooms, and especially housekeeping. Some areas (pool cleanliness, room service, and bar service timing) could be improved, but we had a very enjoyable stay and would recommend it.
Category Ratings:
Food ⭐⭐⭐⭐⭐
Room ⭐⭐⭐⭐⭐
Pools ⭐⭐⭐
Beach ⭐⭐⭐⭐⭐
Housekeeping ⭐⭐⭐⭐⭐
Room Service ⭐⭐⭐
Hotel App & Reception ⭐⭐⭐⭐
Bars & Drinks ⭐⭐⭐⭐
Location & Transfers ⭐⭐⭐⭐⭐
Overall: ~4.5/5
James W
Went in late May and was a superb location for a family holiday. Lots to do in the resort and lots accessible by hire car around the island to explore.
Food is perfect for a family, lots of choice and all very tasty. The place is well maintained and our room was excellent. We had a double with a split sofa bed for our two boys (7/11). Atmosphere is great, friendly and helpful staff, pools (all 5 of them!) are varied and never too busy.
Shaun L
Excellent resort. Huge variety of food available. Rooms are a good size. Staff are very welcoming and friendly and try their best to please. The hotel and rooms are always very clean and tidy. We would definitely book again.
My Booking
