Kelly Marcelene Gopichund
From what I saw we were fortunate enough to get the new rooms which is AMAZING!!!! Absolutely stunning!
Everything was perfect!
Breakfast and location just perfect! Thank you so much for being so accommodating
Our flight was later so we were allowed to shower and get ready in the sister hotel which was as beautiful! Thank you
Faby Maia
We stayed at MS Tropicana Costa del Sol from 4th to 10th July, and we had an absolutely wonderful experience. The service was outstanding and, in my opinion, even better than many 5-star hotels.
The rooms were spotless, the beds were incredibly comfortable, and the atmosphere throughout the hotel was peaceful and relaxing. The reception staff were always attentive, friendly, and eager to help. I had a small issue with the air conditioning in my room, and after reporting it at reception, it was resolved immediately.
One of the things I appreciated most was the excellent service on the day of departure. As our flight was only in the late afternoon, the hotel stored our luggage, allowed us to enjoy the pool all day, and even provided a complimentary room where we could shower and get changed before leaving. This was such a thoughtful gesture and made our last day so much more enjoyable.
The breakfast was excellent, with a wide variety of fresh options, and the dinner buffet was absolutely delicious, offering an impressive selection of high-quality dishes every evening.
Every member of staff was exceptionally kind, professional, and helpful—from the breakfast and dinner restaurant teams to the hotel bar staff and the Tropicana Beach Club team. Around the pool, the atmosphere was calm, peaceful, and perfect for relaxing.
I highly recommend this hotel and will definitely be coming back. Congratulations to the entire team for your dedication, professionalism, and exceptional hospitality. Thank you for making our stay so memorable!
Charlie Standish
This was my third TUI holiday in 12 months, and I’ve now spent around £7,000 on what were all advertised as 4-star hotels. Having recently stayed at the Riu Costa del Sol, which truly delivered a 4-star experience, I was left very disappointed by the standards at the MS Tropicana.
From the outset, I was struck by the fact that no 4-star plaque was displayed at the entrance. Nearby hotels, including those with a lower rating such as 3-star properties, proudly show theirs. The absence here raises the question: on what basis has this hotel been classed as 4-star?
The accommodation itself did not meet expectations. My room felt dated, more in line with a 2-star property, and had an adjoining door which compromised privacy. Basic amenities such as tea and coffee facilities were missing, which I would consider a given for a hotel at this rating. The balcony view was also poor, dominated by a large, disused extractor fan, and further spoiled by dust and debris falling from the balcony above.
Overall, I found the experience to be well below the standard promised. Having experienced the quality at the Riu Costa del Sol earlier this year, the difference was stark. I would like TUI to explain how the MS Tropicana has been awarded a 4-star rating and why it is marketed in the same category as properties that clearly exceed it in comfort, facilities, and overall guest experience.
I don’t blame the hotel, just TUI
Excellent location
Alex Bullion
Really enjoyed our stay - the location is perfect - almost directly on the beach. Great facilities- pool, gym Spa. My only criticism was that I asked to bring a coffee from the breakfast area to my room and was told very sternly!!! that I could it 'just this once' and not tomorrow. And no coffee/tea in the room. Apart from this the hotel is very good. Breakfast is also included.
Joseph Dewell
Little jem of a place. Clean tidy good staff. The wife and myself enjoyed our stay and have Little criticism. The breakfast needs more attention to keep it warm. Possibly better if the plates where warm instead of cold .all in all would return no problem
