Claire Crosby
What another fantastic 2 week stay at Morana Apartments. Staff friendly and helpful. Had room 411 and it was perfect. We have stayed many many times and each time is perfect we have never had any problems. Perfectly situated for shops and bars. Can't wait for our next stay in December 😊
Andy Race
Fantastic Location & Outstanding Staff Great Value Stay
The location is excellent – right in the centre and close to everything in Puerto del Carmen. The staff were genuinely fantastic, friendly, professional and always available to help. Nothing was too much trouble for them. We asked for extra pillows and they were provided straight away with no issue at all. The team really made the stay enjoyable. Even the resident door cat was a lovely little bonus! Overall, great service and very welcoming atmosphere.
What we didn’t like.
Having to pay extra for the room safe was a little disappointing, as many hotels include this as standard. The rooms are quite basic and slightly dated, although this is understandable given the age of the property and is reflected in the reasonable price. You also have to leave a deposit for the TV remote, which we haven’t experienced before in an apartment.
Marco Perrozzi
Great stay here, location is ideal, reasonable prices, and fantastic views, unfortunately the front door lock was broken but luckily they were able to fix it, I would recommend this hotel
Mark McKie
Our first visit to Morana apartments, and it won't be our last, Fantastic location (halfway up cardiac hill) lovely clean apartments. Very helpful and friendly staff.
Claire French
Myself and a friend booked through easyJet as a package.
Arrived on Tuesday the 3rd of March and we were put in room 101. Felt like we were in a dungeon, with a wall of a night club right in front of us. With another club next to that, which was being refurbished.
After two nights of no sleep after what felt like a karaoke session in our living room until 3 am, then the work men who started up their work tools at 7 am . Along with multiple aircon units that were attached to the wall, humming and rattling all night. And the beds that were really uncomfortable, We asked to move rooms.
We were told the only other rooms available were rooms with a partial sea view, so an upgrade cost of €50 would be charged. We were so tired, we paid it, and so we moved to room 305.
Although this room was an upgrade, there was no aircon, the beds were still really uncomfortable, with one long flat pillow, plus the partial Sea view was only visible if you were six foot tall. Wasn't really much quieter, with a couple having a domestic dispute at 1 am, which resulted in the female in the room throwing a suitcase over the balcony at the male she was arguing with outside.When this was reported the following morning, all staff said was "we didn't hear anything"!.
On the 6th of March I woke up with what looked like itchy lumps on my feet, about 4 on one foot and 3 on another, although very itchy, I didn't take much notice. But over the next 4 days, the bumps became more and more, all over my arms and legs and the itching, especially at night became unbearable.
Was on our last night before we went home that I discovered what was causing the itching. Both myself and my friend found bedbugs in our beds. Multiple bugs of different sizes. On discovering this we went straight to reception and reported it. The night receptionist seemed to not know what to do. We showed him the videos that we had just taken and showed him some of my bites. He then came to our room with another young female receptionist and they proceeded to lift the mattress up to carry them out of the apartment, telling us that they just needed to change our mattresses. We on the other hand insisted on being moved to another room, which we could tell he really didn't want us to do.Both of us were exhausted by then, and close to tears. We were eventually moved. But were moved to a room close to road on the hill leading down to the main Street front, again the noise was terrible with people up and down all night. Another uncomfortable bed, but no bedbugs in this bed, just a mattress with a patch of black mould on it.
I again spoke to the day manager, Ana, who was a little bit more sympathetic after seeing my bites and videos.
We did say how upset we were that we paid for an upgrade, but that that room was infested. All they refunded us was for the last night that we didn't stay in the upgraded room (rooms 305) which amounted to €10. Too tired and upset to argue the point we just left to get our lift to the airport.
On returning home I had approximately 240 bedbug bites on my skin. Didn't sleep for 2 weeks, plus 3 weeks later, I'm still healing, still scabby and hoping none of these bites will scar.
Would I recommend this hotel, DEFINITELY NOT!!
would I stay here again DEFINITELY NOT.
My only advice to anyone else staying here is DON'T.
If you have to stay CHECK YOUR BEDS!
