Susanne L
The property is well maintained and picturesque with flowers and palm trees. However, there are a few issues that need addressed.
Rooms: Only one pillow was provided, which was low quality. There were no tissues. When we asked the receptionist, they confirmed that they do not have any. Otherwise, it was quiet and comfortable.
Service: Overall, the service felt cold and low effort. This was particularly obvious during check-out. No „thank you“, no „how was your stay?“. We asked for two small water bottles (had booked all inclusive) and were told to pay 5 €. Management could also consider including public bathrooms on the resort map; they are hard to find.
Gym: Very old, rusty equipment. Towels were not always provided. It was also very hot in there because there were only large fans for cooling, no real AC.
Food: Was good and varied, but very strict meal schedules (2 groups) and loud restaurant interior. Outside was better, but then the buffet is a bit far.
We enjoyed the sun loungers by the beach and the Sky Bar with nice views over the sea.
This resort is probably best suited for families and people who enjoy a bustling atmosphere. I personally would not recommend it for couples and those seeking calm and warm-hearted service.
Dmytro Tarianyk
My family had a great time in this hotel during the last week on July. Great variety of food and drinks, the rooms were clean (everyday cleaning), the staff is friendly, great location. The only minor downside is the outdated gym but that wasn't a huge problem for me.
Sophie Stagg
I wouldn’t bother going. You can’t have floats in the pool for adults. Not allowed to drink when in the pool and if you do both of these things the life guard blows a whistle to the and embarrass you. I asked why we can’t have a little ring float and they just say it’s the rules. They even sell floats at the shop. It doesn’t make sense. The fridge has three waters in there but they do not refill them once they are all gone. The toilets in the restaurant look like they haven’t been cleaned for ages. The reception staff are rude. The location is lovely but I will not be returning because of the other things. It doesn’t feel like a holiday with people constantly watching
robyn trout
Not a luxury hotel. Worst hotel stay I have ever experienced. I stay in hotels nearly weekly with work, I have travelled all over the world. I have NEVER experienced this level of disrespect from staff in my life.
None of the staff know what’s going on, and none of them care. It’s a cash only hotel, in 2026. Cash deposits for everything, €20 cash deposit for an adaptor. Ridiculous. Couldn’t charge my phone to find an ATM. Paid for accommodation only, got given a wrist band that gave me a rash - showed the rash to the staff and was refused food all weekend because I wouldn’t wear my band and I’m paying for the food. I asked to pay for a coffee and was refused a COFFEE 🤣 No restaurants or cafes near the hotel, been here two days and we are starving.
Staff members are the rudest I have ever come across in my life. Eva and Carmen in particular, easy simple questions and conversations are turned into heated debates and arguments. Condescending and sarcastic.
Everywhere we go, we are a problem to this hotel. We ask for a drink, it’s a problem. Asked for towels for the pool, it’s a problem (yes, they didn’t give us towels)
All hotels have rules and regulations, that’s absolutely fine, my extrended family are in the hospitality business. We understand and respect hotel rules, but this place is on another level. I don’t mind getting told “this is how we do things” but it’s how the staff say it. It is not human, there is no kindness, and we will never ever be back, nor will we be spreading the good word because there is not one good word to say about it.
In replies to reviews, the hotel states they treat all guests “with respect and helping attitudes” - I couldn’t agree less. There is a total lack of accountability in this hotel.
Katrien De Backer
Hotel Impressive Playa Grande in Motril is a beautiful hotel with excellent facilities, a stunning location, and very friendly, hardworking staff. The hotel is well maintained, and in many ways it has a lot to offer. But there were some disappointing issues. On several days, a small number of guests behaved in a very disruptive and inconsiderate way, especially at the adults-only pool, where the peaceful atmosphere was spoiled by loud noise and inappropriate behavior. Same people showed poor manners at dinner, taking far more food than they could eat and showing little respect for cleanliness.
In addition, the evening entertainment and in the weekend a wedding party were extremely loud, making it difficult to relax or sleep properly. We had to use earplugs every night.
This is a real pity, because the hotel itself is lovely and the staff deserve great credit.
