Valerie Bonsu
I understand this is a brand new resort that just opened a little over a week ago, but this is the eighth IKOS resort so all the kinks should have been straightened by now. I’ve been to 3 of those 8 and they are all run the same. Let’s start with the room view. I payed for a sea view but when I got to my room, I feel like I could have saved money by going with the partial view because that’s what my sea view room displayed. I called reception to mention this to the manager and he confirmed that my room was a sea view not a partial, and that they don’t have any suites directly facing the sea. I didn’t have this issue with the other IKOS resorts I’ve been to - the view I payed for there is the view I received when I arrived.
The positives are the the food is good and consistent just like the others. This resort is much larger (has more pools and they are all heated, including an indoor pool in the gym). The complimentary activities for guests are abundant just like the other IKOS resorts. The service is consistent a majority of the time. I only had 2 minor issues and I’ll blame that on the inexperience of the staff. I’m sure they’ll get better as the days go by.
Danny Simon
This is our third year in a row at an Ikos resort, and Kissamos did not disappoint! Brand new facility, incredible views and as usual, staff that goes above and beyond to make our trip a lifelong memory. A great addition to the Ikos family. Thank you!!
Nick Walker
A wonderful week at the newly opened Ikos. We experienced some initial teething problems, but the team, and in particular Thekla went out of their way to remedy - and we had a superb stay. Beautiful resort. Thanks to Alvaro for looking after us, but also a huge huge HUGE thanks to Thekla for just being wonder woman.
Mark Barnett
Summary: A stunning setting and genuinely friendly staff, but the resort isn't ready. Service is slow or non-existent, the grounds beyond the main areas and pool are visibly unfinished, broken glass was left on a path for 12 hours, and most seriously my pregnant wife was repeatedly served alcohol after ordering soft drinks. We complained, nothing changed. Felt like paying guinea pigs for their teething problems. Maybe it'll be good in 6 months. We won't be back to find out.
Alcohol served to my pregnant wife, repeatedly.
My wife is pregnant and ordered non-alcoholic drinks throughout the stay. Multiple times she was served alcohol instead. We raised it with staff, we raised it again, and nothing changed. Getting this wrong once would be careless. Getting it wrong repeatedly, after being told, is unsafe. If you don't drink alcohol, or you're pregnant, do not stay here. You cannot trust what's in your glass.
Arrival.
Not enough cars laid on for the airport transfer, so the group was split up and left waiting. When we got to the resort there was no water and no welcome drink. We stood around for 30 minutes before anything happened.
The grounds beyond the main areas and pool are unfinished.
The pool area and central spaces look the part, but step outside them and it falls apart. Wires sticking out of the ground around the gardens and pathways, exposed fittings in bare earth, half-planted beds, and dust where landscaping should be. Several friends' rooms had holes in the walls and wires coming out of the floor. Broken glass and dirty plates were left next to a path for 12 hours during the day, with kids and barefoot guests around. On a separate occasion dirty plates and a glass were left outside our room for over 24 hours before anyone collected them.
Service.
Expect at least a 40-minute wait for a drink by the pool, and on several occasions our order never arrived at all. Drink orders were wrong repeatedly. Room service got our order wrong three separate times. The drinks menu was never brought out, only the wine list, so anyone wanting a soft drink, mocktail, or cocktail had to ask blind. Turn down service either came at 10pm or not at all. Rooms weren't cleaned daily, and when they were it was in the early evening when we wanted to be in them.
One quirk worth knowing: staff can do either drinks orders or food orders, not both. You have to flag down the right person for each. At breakfast it gets worse, only certain staff can take coffee orders. So a simple "coffee and eggs" can mean waving down three different people and waiting between each.
Gym and indoor changing facilities.
No hair dryers, ran out of towels, wires coming out of the wall. Not what you'd expect from a brand new build.
Admin.
I was getting daily WhatsApp messages from a completely different resort in another country throughout the trip. Our return airport taxi was booked for 30 minutes before our flight instead of 3 hours ahead, which could easily have made us miss the plane.
Beautiful setting, lovely people. But the resort has opened months before it's ready, and at these prices guests shouldn't be the ones absorbing that.
Christos Kaliptsidis
A unique place, everything a typical perfect Ikos, staff, management, food and rooms also! If you are a fun of Ikos must try, if you are not join the club and you ll enter a real world of luxury!
