olivia mason
My family had a really enjoyable experience here over the half term week.
The hotel is definitely not 4*. I'd give it 3*. I understand that it was not peak season (February) so they may have had less staff but there were still a lot of people there. The queues to line up for meal times were ridiculous! I would never expect to have to queue up with the whole resort to wait for a breakfast, lunch or dinner table outside the restaurant, and then queue again in line to help ourselves to the buffet. They needed more staff to clear the tables in a more timely fashion. With that being said, all of the staff we encountered were very friendly, helpful and polite. The buffet food wasnt great and the italian restaurant was closed so we ended up eating out in local restautants.
They could have had more bars open as we had to keep walking a way to the closest open bar because not everything was open due to the season - and then keep queuing up again which ate into our relaxing together time. Not the worst problem in the world but I would expect better for a 4* establishment.
The toilet cleanliness near reception and the hall was not good. I Understand that many people, both adults and children were using them but they need to do better. Sometimes there was no toilet roll, no soap, a lock on one cubicle door was broken so couldnt used (that was the only cubicle with toilet roll) and somtimes there was pee on the floor. Because its a family resort the toilet facilities should be attended to more often. I did see staff checking the toilets on a daily basis but due to the amount of people using them they should be checked more regularly.
Reception staff were okay, they had a lot of work to do as there were very long queues when people were checking into the hotel. Not all of the reception staff speak english, but thats okay we just had to wait until someone who did speak english could help. Again, not a problem, but for 4*, it would be better to have more multilingual staff. Overall the reception staff were smiley, polite and helpful but they need more staff. The phones werent getting answered and we often had to queue for a long time to speak to someone.
Our room was adequate. There were quite a few ants but maybe that cant be helped. The rooms were clean and serviced everyday, towels were changed but bedsheets were not. The beds were remade with the same sheets. We were given a travel cot for our baby which was helpful but we had to ask for it despite emailing the hotel asking for one weeks before our arrival. It would have been nice for it to already be in our room when we checked in. I'm being picky only because i was expecting 4*. The rooms were a bit dated decor wise, by facility wise it was fine. The wifi worked everywhere, the lifts always worked and step free access was good as we had a buggy.
The kids club was closed but there were still some activities for them to do like boules, archery and mini disco. The entertainment team SAVED our whole experience. They were full of energy, very friendly and kind and made our time spent here very fun. I want to give a special thanks to CELIA and SURAYA. They included our 8 year old son in everything, made a special bond with our baby girl who absolutely loved them and had nice chats and interactions with my husband and I whenever they saw us. The little things like remembering our names and showing manners, kindness, thoughtfulness and respect were heavily appreciated. They encouraged us to do bingo, karoake, a dance class and even a dance competition which was hilarious! These extra activities made our holiday so much fun.
Despite the hotel being overrated in stars, it was not bad, we had a fantastic time and made the most of the experience.
THOSE GIRLS ON THE ANIMATION TEAM NEED MEDALS. - OR LOTS OF MONEY 😅 BECAUSE THEY WERE INCREDIBLE! THANK YOU VERY MUCH CELIA AND SURAYA FOR ADDING SOME EXTRA FUN AND LAUGHS TO OUR FAMILY TRIP ❤️
Jamie Mccrindle
Loved this hotel. We will be looking to come back later in the year. Rooms were ok, two minor issues was tv not working in bedroom and the pool was ridiculously cold lol. However staff, food, drink are all amazing...thanks to you guys we will be back
Y.I.M
Just came back from a week at this hotel and really enjoyed it we were fortunate enough to have been upgraded to a suite but I suspect this was because it the last week before the hotel closed for the season but was very welcomed. The food was what you would expect from all inclusive an had something for everyone albeit a bit repetitive but for me it was the breakfasts that I really REALLY enjoyed. The staff were very friendly and helpful. Cleanliness was pretty good even if our room wasn’t cleaned until mid afternoon which was a little annoying. Very short walk to the beach which was literally just across the road but if you wanted to walk into town it do take a little while but there is a bus just a little bit down the road with regular buses.
Stefan Gabriel Ceausescu
Unfortunately, the cleanliness wasn't quite on point. It didn't feel as spotless as I would have expected for a hotel of this style.
But the location its great and the views from the rooms are amazing.
Michael McGrath
Rooms are a bit dated, tv in the room no bigger than a hand held tablet. Room is on the smaller side however great views of the sea and house keeping are super stars. Service here is 5 star, all staff friendly, approachable and willing to help regardless of how small or silly the questions are. Personally I enjoyed the location, however it is a good 20 minute walk to the town centre, literally 40 metres from the beach. Food is good, good variety. Hotel is clean. Only downside for us was the lifts. One lift works fine, the other 3 are giving off final destination vibes
My Booking
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