Ewelina Kielar
This is absolutely one of the best places to stay. Rooms are spacious and clean. Location with walking distance to the beach. Service was absolutely beyond any expectations. Staff was friendly and focused to make stay unforgettable. They arranged a table for 15 of us and cake for my daughter's 7th Birthday, so we could celebrate all together. I was speachless. Cannot recommend this place enough. ♥️
Callum
Overall, Hotel Puente Real is a nice, modern hotel and definitely good value for the price, especially for an all inclusive stay. The hotel itself is clean, the beds are comfortable, and the staff are friendly and welcoming. The food is good for an all inclusive resort not exceptional, but there’s enough variety and quality to be satisfied. The location of the hotel is fantastic too with the view of the beach and sea.
However, there were a few issues during the stay. We were initially given a room with only two beds despite booking for three people, so we had to go back down to reception to get this changed, which was inconvenient after arriving. The air conditioning does not run cold during out of season periods, meaning we had to keep the balcony door open every night to stay comfortable. Also the bath rooms vary from room to room as ours had a bath with a shower in it with a small glass divider which didn’t really work and other rooms have a full large stand up shower
The TV in the bedroom wasn’t working either, although I didn’t end up reporting it as it wasn’t a major priority.
One of the main downsides was how busy the hotel felt, even out of season. The dinner queue on the last night was extremely long easily around 100 people waiting. The beach bar also only had one staff member making drinks, and because they were also preparing coffees, queues regularly built up to 10+ people, making it slow to get served.
Overall, it’s a good hotel with modern facilities, friendly staff, and comfortable rooms, and it offers solid value for money. However, the overcrowding and some of the smaller operational issues made the experience less relaxing than expected. I’m glad I stayed, but I’m unsure if I would return purely because of how busy it was, especially during what should have been a quieter period.
Kateryna Chilingir
The hotel is quite old and was renovated a long time ago. Rather than having a charming vintage feel, it comes across as neglected and cheaply outdated.
Although the room was cleaned daily, it still felt dirty. We were hesitant to use the kettle because it smelled burnt.
The food was repetitive and unappetizing. By the end of our stay, we were completely fed up with it.
On the plus side, the location is excellent — just across the road from the beach. We enjoyed watching the sunrise every morning. The balcony offered a limited view of the sea and coastline on one side, and the mountains on the other.
The staff were very friendly and helpful. The reception and restaurant teams were especially great.
Jo Williamson
We were dubious about what we would find before arriving due to negative reviews, but we found nothing but positives. If you're expecting 4/5 stars, then expect to pay a lot more! The hotel is close to the airport but without the noise from planes taking off/landing. It's very clean with very friendly, hard working staff. Our Junior Suite was roomy with a separate bedroom and an added bonus, a bath. Room was cleaned and beds made every day. The choice of food in the restaurant was good and fresh. If you only want fast food, burger and chips, you will be accommodated, but if you want to try various fish, meat, salad, pasta and vegetarian dishes, you should find something you like. This is Spain, with a hotel trying to please various nationalities. The hotel is just outside the main town, across the road from the beach and beach bars. There's a lovely walk to Benalmadena a pretty marina. There are various shops, supermarkets, bars and restaurants nearby, but not so busy as to be uncomfortable. I would go back and would recommend if you're looking for a good value holiday.
Daniel Makowski
I had a wonderful stay at this hotel. The staff were incredibly kind and attentive throughout my visit. On my birthday they surprised me with a cake, sang for me, and even brought a glass of wine — such a thoughtful gesture that made my day really special.
The atmosphere, service, and overall experience were excellent. You can truly feel that the staff care about their guests. I highly recommend this hotel and would definitely come back.
Thank you for making my birthday unforgettable. 5 stars!
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