Teodora Boldei
This is our second time staying here, but unfortunately, compared with our previous visit, we were quite disappointed with some aspects of our stay.
From what I remember maybe I am wrong but there used to be a much wider selection of cocktails included in the all-inclusive package. This time, only a few cocktails were included, while even fairly basic options such as Tequila Sunrise, Aperol Spritz, Margarita and Cosmopolitan came at an additional cost. For an all-inclusive package, this really doesn’t make much sense.
Towards the end of our stay, we were even served Pina Coladas without rum, and overall, we only had a few cocktails during the entire week because of the limited choice and the extra charges.
Another area that could definitely be improved is the customer service at the bars. Some of the ladies and gentlemen working behind the bar did not appear particularly happy to serve customers and, on a few occasions, came across as quite rude or grumpy. Guests are paying a significant amount of money to stay here, so a friendly and welcoming attitude should really be part of the experience. Perhaps some refresher customer service training would be beneficial.
That said, I would like to give special recognition to one member of staff — a shorter gentleman with longer blonde hair. He always appeared to be working extremely hard and had a fantastic attitude towards customers. He was friendly, welcoming and always smiling — exactly how customer service should be. He definitely deserves recognition for his excellent work ethic and positive attitude.
Unfortunately, the rooms are also quite dated and could really benefit from some updating. There was no liquid hand soap provided, just two very small bars of soap, and the shower gel was extremely watery and felt as though it had been heavily diluted. We ended up having to purchase several basic essentials ourselves during the stay.
The mini fridge in our room was also not working properly. The “double bed” was actually two single beds pushed together, and there was constantly a gap between them, which was uncomfortable. The bedding material provided was also very unpleasant — it felt rough and almost plastic-like rather than soft and comfortable.
we felt that the hotel has declined in certain areas. There is definitely room for improvement, particularly when it comes to the all-inclusive offering, room quality and customer service.
It’s disappointing to see that the quality and what’s included in the all-inclusive package seem to have gone downhill. Three stars max we wont come back!
F S
Should be 3***! Only for All-Inclusive familys and groups.
Stayed here one night as all other hotels in the city were full and payed 150€. Yep it‘s high season but for what I got, that was too much…
The positive things first:
Staff was very friendly and welcoming and bed was huge in size. Room temperature was fine as well considering it’s summer. Breakfast was included with a good variety (but most of the products not fresh: Juice machine, fruits from the can).
Negativities: VERY outdated and broken items in the room (see pictures!). Wifi almost not usable even for a low resolution video and very unstable. Housekeeping knocked at my door before check-out-time to clean. Worked 6 years in hospitality and they know I‘m checking out, so please wait at least til close to C/O time!
Friendly conclusion: If a security guard can be hired for the party bar, there should be a budget for keeping the rooms in shape. That should be the absolute minimum if you consider beeing a 4**** hotel.
Stewart Mullen
I stayed here for 9 great nights in November. I have visited this fantastic hotel many times and will continue to do so. It is excellent value for money.
The rooms are spacious and very clean. The furnishings are dated but everything works well. The bed is comfortable. Wifi and fridge are included in the price. A small fee is charged for use of the safe.
Service in all departments is very efficient, friendly and helpful. The staff are all wonderful people and are the hotel’s best asset. They are the main reason for me returning many times. I truly thank them for helping me to have another lovely holiday.
I’m now looking forward to my next visit, I can’t wait.
Irene Shanks
This is a very dated hotel, I came here by myself and my room is large enough with a double bed and a balcony looking onto the pool but it is terribly dated and shabby. The bathroom has a shower over the bath but is very high up and cannot be moved down. I am only 5ft 3. The food is adequate and the entertainment is poor for anyone unless you are Spanish and it is mostly Spanish while I was there. There are a few bars nearby but no use for entertainment as there was only the football that was on offer and no shops nearby except small supermarkets or a Chinese shop and an Ale-Hop. The beach and promenade is only a few minutes walk and the bus services are good except they will pack you in like sardines ( not joking ) and they don't inform you of your destination so you have to be very vigil with that and not easy when you are standing and getting squashed to bits but there is a fantastic shopping centre about half an hour bus ride away called Miramar
Pavlo Luts
Jesus Javi Antonio Felipe Angel, are the best cocktails makers on a coast, more over provided water for next day recovery as a rules for best memories.😜❤️
Omar knows better than me what I want to drink or eat,👀 and he always helps with the kids by the pool. David's Mojito cocktail was amazing💃🏼!!! And, of course, Felipe’s farewell with two shots of tequila gave me confidence before the flight back. 💪🏼😂😂Honestly, the entire hotel is always clean, and everything works. Nothing is broken. The restaurant doesn't have a large selection, but the quality of the food is gourmet😘!!!No frills, which I really like. The restaurant staff deserves 5 stars. 👏🏼And lastly, all rooms have a balcony and a sea view, and the sandy beach is a 3-minute walk away! I definitely recommend!!!❤️❤️❤️❤️
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