Alan Dargue
We had a lovely weeks holiday here, we were three adult couples (family) and found the position of the hotel was fabulous for all that Benelmadena has to offer, which is a lot! We particularly liked being so close to the marina complex with its many bars and restaurants. The hotel itself was everything we were expecting with reasonable rooms, plenty of sun beds and a good bar offering, the breakfast was perfectly adequate and catered for a range of tastes, we didn’t have an evening meal so can’t really comment but from what we saw €15 seemed a good deal! We would definitely return but may look for somewhere close that had a larger swimming pool, the upper one was too shallow for anything other than a wallow and the lower one was soon overcrowded at busy times, nothing to really moan about though!
Joanna Norman
Lovely hotel right across from the Marina.
Free upgrade on arrival to front view balcony on 10th floor which had amazing views. Very comfortable bed and clean spacious room.
Two lovely pools and plenty of sun beds to choose from. Dates end of May to 4 June not sure how busy it would be in high season. Weather was also very hot. Would stay again.
Tony Martin
Great hotel in a wonderful location - we really enjoyed our short stay, the room would benefit from tea and coffee making facilities so that you can make yourself a drink to enjoy on the balcony in the morning - this was the only reason I knocked a star off rooms.
Service at reception at check in was a little slow due to just one person being on duty when we arrived.
The hotel is in a fabulous location, very close to the Marina and close to walk in to Benalmadena and Torremolinos.
We would definitely return with a travel kettle and a couple of cups!
claire peel
Just back from 10 days half board in hotel alay.
Hotel itself is lovely great rooms & cleaned everyday. Perfect location behind the marina.
No problem for sunbeds and the pool bar, staff, food & drink were great.
Food in the main restaurant was mediocre at best and I have never had to pay for drinks on an evening when half board - live cooking station on a morning and evening was very slow and we usually decided not to wait!
Overall a lovely hotel, great pool bar but restaurant lets this hotel down
Татьяна Яременко
We stayed at this hotel for 7 days. I’d like to start with the positives.
Pros:
* Excellent location next to Puerto Marina. There are plenty of shops, cafés, restaurants, a beautiful beach, and a lovely promenade within walking distance.
* The hotel has a beautiful interior. The lobby, hallways, and restaurants are decorated with an impressive collection of artwork by different artists.
* We had an issue with our room upon arrival. We booked a room with a terrace but were given one overlooking a construction site. Be careful, as these are different room categories. After speaking with the receptionist, we were offered another room the next day. Although the new room was actually less comfortable, we appreciate that the staff tried to resolve the situation.
Cons:
* The service at the pool bar was extremely slow. We waited about 40 minutes for one pizza and almost 50 minutes for another, and both arrived cold. Guests who ordered after us were served much earlier. The only explanation we received was that the chef was having a “crazy day.”
* Housekeeping was disappointing. After the first cleaning, our towels were taken away but not replaced, the trash wasn’t emptied, shower gel wasn’t refilled, and our terrace, which had been dirty since the day we arrived, was still not cleaned. After calling reception, the issue was fixed. However, the same thing happened again after the next cleaning. The dirty towels we had left on the floor to be replaced were simply hung back up, and the shower gel and shampoo were never refilled. This is not what we expected from a hotel of this standard.
* One thing that really surprised me was the hotel’s attitude toward animals. The hotel promotes itself as pet-friendly, has pet bowls, and even a donation box for homeless animals in Benalmádena. However, there are several small kittens living on the hotel grounds, and there is a sign next to their shelter telling guests not to feed them. This felt very contradictory and left a disappointing impression.
Overall, we left with mixed feelings. Despite our experience with the hotel, we absolutely fell in love with Spain, and our trip was wonderful.
