Basel Quzeih
Me and wife took a room with a city beach view. For the price and service I say that’s the best there is, as the food was amazing and there is always plenty and the rooms were good. The location is also another factor with everything within a walking distance. I would like to give a special thanks to Vicki she was amazing and professional and always helped us with a smile. So when you go there just ask for Vicki at the reception she is the expert even helped me with renting a car.
Wes Carlisle
We came here on our honeymoon and we've had a lovely time! All the staff are really nice and helpful! Voula has been especially sweet and she makes the best drinks!!
We've spent a few days walking around rhodes and it was surprising how close everything was! Rhodes is absolutely beautiful!!
Poly
Standard room with a garden view. We arrived early, but they checked us in without any problems because there were rooms available. I booked in advance and specified that I needed a room with two beds. We were given a room with two beds, but they were pushed together and covered with one sheet. I asked the maid to bring additional sheets and a blanket to separate the beds. Two maids came in literally five minutes later and changed everything. We found out that one of the beds was missing a leg. We called a repairman, who fixed it quickly. But he came in with his outdoor shoes on, which left dirt everywhere.
The rooms are dirty (the walls and curtains are very dirty).
The shower was clean, no mold. Large stationary bottles are filled with soap, shampoo, and shower gel. They wash well and do not dry out the skin. Each person is given two towels and one for the floor. There is a hairdryer and toilet paper.
There is a safe in the room; to set it up, you need to get a key at the reception. Excellent wifi. There is a kettle, tea, coffee, sugar, cardboard cups, two 0.5 liters of water (there was water only once upon arrival, they did not bring it on subsequent days). Cleaning and towel change every day. We were very surprised by the switch and socket under the pillow (the bed could not be moved).
We had three meals a day. The food was excellent and varied. The bar with local drinks is included. All the staff (reception, waiters, bartenders, maids) are very friendly and welcoming, helpful with everything, and answer any questions.
One major downside was that we stayed at the hotel at the same time as a group of high school students. The boys behaved appallingly, especially at night when they were very loud, and even though we were on different floors, they were very disruptive and only calmed down in the morning.
suzanne leishman
Rooms are beautiful and spacious.
The hotel staff go above and beyond for you.
Food is good and there is so much choice.
Location is key, and this hotel is right in tue midst of old town, new town and harbour.
100% recommend
richardt
My husband and I have just recently spent a week at the Castellum Suites all inclusive. The hotel is clean with a very nice reception area, and we found the reception staff very helpful. The pool area was a real disappointment, being very poky and cramped. There are no sunbeds around the pool, only couches so you can't sunbathe properly. We didn't use the pool area at all, preferring to walk around 1.5 miles daily to Ellie beach and pay for sunbeds there. The food at the all inclusive buffet was good and varied although the restaurant gets very busy at certain times. One particular member of the restaurant staff was very unapproachable and looking at the guests with very obvious scorn and derision. There was some evening entertainment which was generally very good, with some talented local dancers and musicians. Finally the bar area. The all inclusive drinks were terminated at 10.30pm! The drinks provided were of very poor quality. You could not get a large beer, but only a half pint. You could not taste the spirits, and on one occasion I asked for gin and I am honestly not sure what I was drinking. The pina colada was around 90% pineapple juice. The gentleman behind the bar was abrupt, unfriendly and unhelpful with absolutely no idea about customer service whatsoever. He didn't actually speak to you when getting your drinks. If you don't mind walking, the location is quite good as the hotel is fairly near to the spectacular Old town. This was a big plus for us.
