Sandy Pinto
We had the most amazing time at Caramel! From the moment we arrived, every single member of staff was so kind, friendly and helpful. The waiters were always smiling and nothing was ever too much for them.
A huge thank you to Alex, the hotel manager, who was incredibly warm and welcoming with our whole family - he really made our stay feel extra special and relaxing. We would also love to thank the reception team and the cleaners, who were just as lovely and made everything feel effortless throughout our stay.
It was our first time at Caramel but our second stay at a Grecotel, and honestly both experiences have been 5⭐️. It just makes us want to explore even more Grecotel hotels in the future.
Thank you again to everyone at Caramel for such a lovely holiday - we left feeling happy, relaxed and already wanting to come back!
Sandy, Sam & Liam 💙🤍
Alex G.
We have been to the Caramel four times now, and every time our expectations have been exceeded. The staff are very friendly, welcoming and attentive; absolutely committed to providing an excellent experience. Breakfast and dinner are of superior choice and quality, so we went for half-board this time and have no regrets. The hotel is child-friendly, and while it is not in any way noisy or annoying, expect a few little humans having a good time.
David Moxson
I stayed here in early September, and this hotel was absolutely filthy. Our room was infested with ants, and the smell of sewage was overwhelming. We paid nearly $600 per night. Multiple guests experienced the same issues.
When our booking partner requested to cancel the reservation, Manager Maria refused to approve it. We were moved to another room that was even worse. One night we woke up covered in ants; another night, the odor was so unbearable we had to sleep outside.
I uploaded a video of the ants and a photo of the sewage trucks outside our window, which did nothing to improve the smell. Other guests who stayed here a month earlier reported the same problems, so these issues are clearly ongoing. This was a terrible experience, and I strongly caution others against staying here.
Despite a promise to take care of us, we were comped a couple drinks and rudely told to deal with it.
Edit - After posting this review, we received a ~$400 credit against ~$1700 we paid for our three night stay. This credit was promised to us nearly 2 months ago but never executed. The Manager asked me to take down the review. I indicated I would not because that would not be fair representation of our experience.
Kiran Warrier
Caramel was one of the best hotel stays I have ever experienced and I do not take that statement lightly. From the second we walked in the front doors the service was impeccable. The property is lovely and peaceful and the decor is exceptional. Breakfast and dinners were absolutely perfect with countless buffet style items to choose from, all of which tasting great. Pool and beach are wonderful and a delightful place to hangout and chill during the day. Both of which you can order from the pool/beach bar menu (try the Bao it was super good). The rooms were elegant and comfortable and the beach villa we had was more than spacious enough for the whole family. The housekeeping staff did a fantastic job. What really made the stay truly amazing was the hospitality and standard of service they employ here, it was a profoundly unforgettable experience. Special thanks to Alexandros for keeping me safe with my nut allergy 🙏🏼.
Only one thing I’d note is it could be hard for younger kids to swim on the beach with the combination of waves (on certain days) and rocky landscape.
Overall, this place truly embodies 5 star service and checks off all the boxes. I could not recommend somewhere more.
Elena Pa
Our recent stay at Caramel Hotel was nothing short of exceptional! From the moment we arrived, the staff made us feel welcome with their genuine hospitality and readiness to respond to all our requests. Their friendly demeanor added to the warm and inviting atmosphere of the hotel.
The calm vibes prevalent throughout the property created a perfect retreat from our busy lives. We particularly enjoyed the evening buffet, which was nothing less than a culinary delight. The spread was rich, diverse, and catered to all our tastes, making it a highlight of our stay.
Another fantastic experience was the performance by a local band near the pool. Their music created an enjoyable ambiance, enhancing our relaxation as we lounged by the water.
Additionally, our kids had a blast at Grecoland! The crew there was fantastic, providing fun activities that kept the children entertained, allowing us some much-needed downtime.
Overall, our experience at Caramel Hotel was memorable, and we can't wait to return for another blissful getaway! Highly recommend for families and couples alike!
