Victoria
We had a lovely stay and had a room big enough for our group of friends, the staff were so friendly and welcoming. It was a very quick and sleek check-in and we could keep our bags in the reception until our room was ready. It felt very safe. The rooms were very clean and the foyer and corridors were also clean. Rooms were well stocked with toiletries and teas/coffees etc. It is walking distance from the main streets and not far from the airport either. A great find for our stay!
Janine W.
Great Hotel. Breakfast was yummy. Irish breakfast, but also Mueslis and rolls.
Room was clean. Only took a picture of my bed. But we had a nice double in the room as well. Which was great accomadating our needs. Staff was nice, polite, helpful.
We were able to leave our bags in order to explore. The Hotel is a short walk to Temple Bar area. Like 15 minutes. Also very close to the Big Bus Tour Stop Parnell Street. That was great at the end of the day.
We didn't visit the restaurant. But I'm sure it would have been nice as well.
The rooms have A/C. That was super for the time we were there!
Thanks so much! Hope to see you again soon.
Carol Redden
Hotel nice. Lovely room but beds very hard and uncomfortable pillows. We both had three poor nights sleep.
Reception and evening staff chatty. Breakfast resembles a Premier Inn style. The breakfast team seem unable to communicate to customers. Took places without asking if we had finished. No pleasantries, only chatted to each other which I think was Turkish. No smiling. Same each day. The clue is in the title Hospitality and customer service. Think they need training.
Carl Jones
The hotel is beautiful. The overall feel was very stylish and slick. Check in was smooth, reception staff are very nice. We got our room early which was very convenient.
Our room was very clean and the bed was comfy.
We went to the bar a few times during our stay. It was cosy, and drinks weren't too expensive. The staff, however, all seemed a bit distant. They all did their job perfectly well, but there was a lack of warmth or welcoming from any staff in the bar. This extended into the staff for breakfast as well. They did their jobs, but we felt that they were all unhappy to be there.
I've worked hotels in the past and I know how customer work can feel, but it read as if they were in a poor working environment.
Again, I can't fault their work, they did their jobs just fine, it just felt very awkward interacting with them.
At night, our room was difficult to sleep in. There were distracting ambient noises, water running overhead, hums and bangs. There was a bright green light coming from our room door. Neither of us had a good night's sleep. The heating in the room seemed to be broken as well. We could not get it to heat the room at all.
It was a shame as the room was very nice. The shower was lovely, the room was nice and clean. Our view left a lot to be desired but we got a very affordable rate so we didn't want to complain about that. We were happy to have some natural light and fresh air if needed.
I'd also like to commend Laura at the front desk. She was working the evening shift when we were staying and she was incredible. She was helpful, charismatic, and seemed genuinely kind. Both times we spoke to her were delightful. It was her excellent service that made us miss such a thing with the bar and breakfast staff.
Breakfast itself was great. Exactly what we expected from such a hotel, and it felt like great value. Things were restocked very quickly, food tasted fresh, and the choice of items was good.
Overall we were very happy with our stay. We got a great price and felt that we recieved more than our moneys worth. We felt it important to mention those problems like the rooms ambience and the bar service, however.
Anastasia Inniss
Fantastic hotel. Great beds which provide very good support (on the medium hard side but absolutely great quality), quiet although it is in the middle of the city, updated and well-maintained. However, the biggest stand-out was the personnel who worked at the front desk. They were phenomenal! Kind, understanding, professional, caring. Whoever hires and trains them has made really good decisions. Thank you for taking care of us while my husband was in the hospital. We will come back for a better occasion.
